Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Embrace worked for purpose purchased
While the cost of the insurance is probably too high - It is probably too profitable for the company; the purpose of preventing a catastrophic expense with out pet worked well. Embrace did what was promised. The on the phone staff support regarding claims was great.
Insurer: Embrace
By: Tom
So glad my puppy is insured now!
So glad my puppy is insured now!! I wasn’t sure about enrolling with Fetch as I was looking at other pet insurance providers. So I decided to called Fetch. I had the pleasure speaking with Nadine Van Ness, wow! What an amazing experience!! Nadine was soooo helpful and patiently answered all my questions. She is very knowledgeable about Fetch’s policies. I immediately enrolled on the spot! Thanks Nadine!! 👏🏾😄🐶
Insurer: Fetch Canada
By: Simone
Rotten customer servie
I have 3 dogs and have been with Figo via Costco for over a year. In order to register a pet, you must send in the last vet visit note including physical exam before they approve the pet insurance. I filed a claim last week and they put the claim on hold asking for the initial vet visit for this dog-WHICH THEY ALREADY HAVE! I had to call the vet and waste their time and also mine. Do NOT use this insurance. Try Lemonade instead as my family members use them and NEVER get hassled like this.
Insurer: Figo
By: barbara dupaul
Claim denied
Horrible insurance! Signed up for insurance with Pets Best on 3/3. Brought our puppy home on 3/7. On 3/14 our puppy was having loose stools. We took her to vet trying to help our puppy and her new life with us. It was determined she was gassy. Fast forward to 3/18 when our new addition to the family started throwing up, lethargic, and was severely dehydrated. We rushed her to Blue Pearl Pet ER where she received care. I tried not to worry about the bill because I knew we had insurance on her. Our main focus was getting our puppy back to herself. I submit the claim to Pets Best Insurance where I was told that the claim was denied because it was pre existing illness and that the first claim was short of the 14 day window which in return denied our ER visit
Great customer service as always very…
Great customer service as always very polite and knowledgeable easy to get answers and fix any issues.
Insurer: Fetch Canada
By: Nikki Sharpe
Great Experience!
This was my first claim that I have submitted and was so impressed with how smoothly it was handled. It gave me some confidence that the next time will run just as well!
Insurer: MetLife
By: Angie
I can’t say enough how wonderful…
I can’t say enough how wonderful Embrace Pet insurance is I was with a different company for many many many years and I’m kicking myself for not going over to Embrace years ago. They have the quickest turnaround. They don’t hold up your claim for anything if you have all the documentation they send it right out no hassle. My only regret is that I never joined them years ago. I’m telling you if you’re on the fence and you’re debating about which insurance company to go to please give Embrace a try.
Insurer: Embrace
By: Jane Cook
Claims were very easy to submit and…
Claims were very easy to submit and money was reimbursed within less than 2 weeks. Very friendly staff on the phone answering questions. Highly recommend!
Insurer: Pumpkin
By: Sylvia
SPOT insurance responded to our claim…
SPOT insurance responded to our claim with Duncan in reasonable time.You always hope that your pet is safe, but that is not always the case. Knowing we had this insurance gave us some relief.
Insurer: Spot
By: Duncan
Kevin was extremely helpful and…
Kevin was extremely helpful and efficient!
Insurer: Nationwide
By: customer