Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Slow updates and they find ways to…
Slow updates and they find ways to avoid paying vet bills. Reimbursement takes too long.
Insurer: Spot
By: Noa Pennington
Dishonest customer service
Dishonest customer service. They canceled the coverage for one of my two dogs and then doubled the premium. They did this because he turned 7 years old. They lied that payment hadn't been made when the premium has always been set to auto withdrawal from my bank account and payment had been withdrawn for my six year old dog. Very sketchy and unethical.
Insurer: Nationwide
By: Tapper's Mo
The worst pet insurance
The worst pet insurance, when they deny coverage, claiming a UTI is a pre- existing condition for my cat. He's never been sick. He got a infection and had treatment plan with great recovery. I was told to file a dispute with complete documentation, but a supervisor called back and said if in 180 days and he didn't have reoccurrence they might consider revisiting their decision. The make sure in 30 day trial, they will definitely not pay out a claim.. You think ASCAP would be the advocate for animals, but just like other insurance companies. Some many reasons to denied and not pay out a claim.. All about making money, especially if your fur baby bill is too high..
Insurer: ASPCA
By: Brandi
Customer service is aways excellent
Customer service is aways excellent
Insurer: MetLife
By: customer
The Embrace customer service experience - Second to None
The Embrace customer service experience is second to none. Every time I have needed assistance, they have treated me and my need with respect, courtesy, and diligence. They care about their pet parents. Also, the value for the pet coverage is 100% worth it. After having experienced caring for a very ill pet that required many vet visits and subsequent large vet bills, I know first hand how valuable Embrace Pet Insurance can be. They saved me thousands of dollars as well as providing me and my fur children with a first class customer service experience and care.
Insurer: Embrace
By: Tabitha
Great customer support!
Great customer support from Amanda. Clear communication, quick responses, and genuinely helpful guidance.
Insurer: Fetch Canada
By: Brian
Finding Good Pet Insurance
Finding good pet insurance can be a challenge, but I was very happy to find out that Metropolitan, who has reliably provided me with dental insurance for several years, also offered pet insurance policies. From reputation and my own personal experience, I knew that Metropolitan was an insurer that operated with the basics of fair claims practices, affordability, coverage that you can tailor to the needs of your pet and almost best of all, Met has claims representatives that you can actually get on the phone with to get help and answers. The peace of mind of knowing that my cat can be taken care of if needed is priceless to any pet owner. I would easily recommend Metropolitan Pet Insurance to anyone looking for that.
Insurer: MetLife
By: Larry Fuchsberg
The fact that HealthyPaws is there for…
The fact that HealthyPaws is there for me when/if I need them. I am very glad and impressing with the level of service both, I and my pet get. .
Insurer: Healthy Paws
By: Susan Aintablian
Great experience with Spot Pet…
Great experience with Spot Pet Insurance. Our senior dog required costly treatment and surgery for pneumonia and a mammary mass, and Spot processed all our claims without delay and reimbursed the agreed amounts. We greatly appreciate their reliability and excellent service!
Insurer: Spot
By: Albert Saitgareev
Embrace is always quick to respond to…
Embrace is always quick to respond to your claim & their representatives are always very nice & helpful on the phone.
Insurer: Embrace
By: Garth Leach