Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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adoro claims experience
Very quick response no issues :-)
Insurer: Adoro
By: Tracy
Very disappointed with customer service…
Very disappointed with customer service since I signed up in October. I haven’t even had a claim yet. After several emails they are unwilling to answer questions regarding coverage and keep spewing general legal jargon. I’m getting the impression they will find every way to deny a claim. They are completely overpriced as well. I’ve also received conflicting and incorrect information in the past over the phone. I’m really frustrated and ready to cancel.
Insurer: Trupanion Canada
By: Stefanie S
The company is really quick on paying claims
The company is really quick on processing the claims and reimbursment.
Insurer: Spot
By: Michelle
Not satisfied with customer experience…
Not satisfied with customer experience - lack of notification of policy expiration / renewal, confusing terminology on dashboard showing policy dates as current dates and not expliciting stating currently expired, and lack of ability to provide a one-time exception to retro active most recent claim that was submitted.
Insurer: Nationwide
By: Michaela R
Great service experience...
Melody was very informative and helpful in renewing my policy and reviewing coverages/costs.
Insurer: Nationwide
By: customer
Very easy to submit a claim and refunds…
Very easy to submit a claim and refunds are there within a week every time!
Insurer: Spot
By: Emma McMahan
First of all
First of all, I did not have to wait. Amanda ? answered all my Questions and send me the needed information to my e-mail address. Very friendly.
Insurer: Fetch Canada
By: Jutta Tiemann
Excellent and hassle free process
Excellent and hassle free process. The application for a claim was simple and detailed. Turn around was quick and without complication’s.
Insurer: Spot
By: Corina Delgado
Chat team was very helpful…
I needed help with getting my documents from the vet for my claim. The chat team were very helpful and the claim process was completed quickly. Great job!!
Insurer: Fetch
By: Lisa