Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Great Value
The insurance plan for our dogs has been amazing for our needs. Submitting receipts and SOAP notes in support of claims is a fairly easy process. Customer support/service has been very helpful when needed. I highly recommend MetLife Pet Insurance.
Insurer: MetLife
By: Michael Ditta
The best insurance
Healthy Paws has saved my life multiple times. I have four pets, all insured with them, and I’ve already used the coverage three times. Every experience has been fast and easy. As long as you submit all the documents they ask for, the reimbursement comes within just a few days. I always recommend them to my friends. I’m very happy with their service, and I’ve been a customer for over three years now.
Highly recommend Healthy Paws
I’m so grateful we have healthy paws insurance. Last year our dog needed TPLO surgery and this year a tumor removed. Having pet insurance gives me peace of mind that I don’t have to worry about money and can just focus on my pet. I have had no issues submitting paperwork and the processing time is a few days. Highly recommend healthy paws!
Insurer: Healthy Paws
By: Megan McLean
I would like a better experience when…
I would like a better experience when speaking to your Customer representatives. One person was very difficult to understand on the phone. Another seemed rushed, impatient and did not want to listen.
Insurer: Healthy Paws
By: Susam Martin
Luka
I’ve had Healthy Paws for about 7 years. I have never had any issues regarding reimbursement for services for Luka. Always prompt payment and would highly recommend Healthy Paws!!!
Insurer: Healthy Paws
By: Cecilia Fagan
Everyone was kind and respectful
Everyone was kind and respectful
Insurer: Healthy Paws
By: Jack Fesinstine
The agent who took my call really…
The agent who took my call really understood what I was wanting to do.
Insurer: Nationwide
By: customer
I recently had the pleasure of dealing…
I recently had the pleasure of dealing with Prudent Pet Insurance, and I can't say enough good things about my experience. The customer service was outstanding! The representative took the time to explain everything in detail, ensuring I understood my options for insuring my three cats. They were incredibly helpful and friendly, making the process smooth and stress-free. I truly appreciate their guidance in helping me choose the right insurance for my furry family members. Highly recommend Prudent Pet Insurance for anyone looking for excellent service and support!
Insurer: Prudent Pet
By: BRYAN
I recently had the pleasure of dealing…
I recently had the pleasure of dealing with Prudent Pet Insurance, and I can't say enough good things about my experience. The customer service was outstanding! The representative took the time to explain everything in detail, ensuring I understood my options for insuring my three cats. They were incredibly helpful and friendly, making the process smooth and stress-free. I truly appreciate their guidance in helping me choose the right insurance for my furry family members. Highly recommend Prudent Pet Insurance for anyone looking for excellent service and support!
Insurer: Prudent Pet
By: BRYAN