Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
Other Categories
Great experience
Great experience. Aileen was professional and knowledgeable.
Insurer: Fetch
By: Chuck Cashmore
Easy to upload documents
Easy to upload documents, fast response and ability to refund to my bank.
Insurer: Pets Best
By: Ms Victoria Turle
Claims processing and communication …
Overall the claims and the payment process has been quick. The team is very responsive in their email communication. I did have some problems submitting claims through the app initially.
Insurer: Spot
By: Britt Levine
MetLife Pet insurance has been the most…
MetLife Pet insurance has been the most trustworthy and affordable option that we've found for our dog. All information is laid out clearly so we know which option is best and claims are processed fairly and in a timely manner.
Insurer: MetLife
By: Emily Locke
Darren was very helpful and polite.
Darren was very helpful and polite.
Insurer: Nationwide
By: Barbara Sutton
Easy to navigate and great chat
Easy to navigate and great chat
Insurer: Prudent Pet
By: Jose Antonio
Excellent service and response time
Met Life is always quick to review and reimburse.
Insurer: MetLife
By: customer
Quick and Easy!
Quick answers to my questions. Very knowledgable and respectful of my time!
Insurer: Nationwide
By: Laura L