Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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What a scam
What a scam. Yes they are too good to be true as the rates are low but customer service is horrible. I switched my bank account and they didn't take the payment out of the right account. I called right away and provided proof this was their error and they sent it to collections and cancelled my policy resulting in a bad rating and NSF on my insurance. Customer service told me when following up for the 4th time, that if it was important that I could follow up on their general line. Reply to their comments. I did follow up. So many times. It didn’t get me anywhere but a collection company calling me everyday and an outrageous amount of insurance payment for the NSF.
Insurer: Sonnet
By: Pamela A
Made the claim process very easy and…
Made the claim process very easy and straightforward which helped make the unfortunate situation with our pet easier to handle.
Insurer: MetLife
By: Robby
Trupanion helped us in a very stressful…
Trupanion helped us in a very stressful time dealing with the illness of our pet. If it wasn’t for Trupanion, we’re not sure what we would have done. We can’t thank Trupanion enough. Strongly recommend for your pets.
Insurer: Trupanion
By: Pleased Customer
I filed my claim and they had me…
I filed my claim and they had me reimbursed in a day. They are so easy to work with.
Insurer: Pumpkin
By: Billie
Great assistance in providing care with…
Great assistance in providing care with billing
Insurer: Pumpkin
By: Brenda Wakefield
Pumpkin is very easy to use and I have…
Pumpkin is very easy to use and I have always had a good experience.
Insurer: Pumpkin
By: DIANA
Illiterate, unresponsive, impossible to navigate.
My claims person is an idiot. She is clearly unwilling or unable to read my policy. After 2 weeks of claiming I wouldn't have coverage, they finally read my policy and conceded that I do, in fact, have coverage. They have gone radio silent since Maki g that concession, phone number goes straight to voicemail, not answering emails, and will not provide any I formation on how to proceed. When I call the main line and explain this, the person operating tells me that it's not the fault of the claims adjuster, because even though they're the only person I am allowed to communicate with on this matter, they are in a work queue that prevents them from receiving or sending communications willingly. No communication, no coordination, absolute trash. Moving my policy away from this company ASAP and you should too.
Insurer: Sonnet
By: M Nn
Spot review
I submitted a wellness claim for my pup getting her first shots 5 days ago and I am still waiting for it to be assigned for processing. I called and spoke with their customer service representative and a supervisor who both told me that they can take upwards of two to four weeks to process a single claim. Spot claims on the internet that they process these in a few days. I can't believe this time frame when others pet insurance companies would have already processed the claim and reimbursed the customer, I am still waiting for it be assigned for review. Not a top-notch pet insurance company and I would not recommend them. For my first and initial interaction I am not impressed and they do not live up to what they state they will do in processing claims.
Insurer: Spot
By: Teresa
Pumpkin Insurance Helps Owners and Pets
As a veterinary professional of over 20 years I've seen my share of pet insurance companies. I chose Pumpkin because of the client experiences I heard, seeing their coverage, and ease of use for owners like myself and that they actually do what they say they will do as far as paying claims. Recently having some unfortunate health issues arise on my own pets I knew Pumpkin was there to help and they did not disappoint. I recommend Pumpkin to all my clients whether they have young or older pets. In a world now where finances play such a huge role in whether clients can do what they need for their beloved pet because of great insurance like Pumpkin it's a reassurance that help is available. Thank you Pumpkin
Insurer: Pumpkin
By: Brittany
Highly recommend pet insurance!
It was easy to add my new dog on, and the associate was informative and answered my questions. She helped me understand some benefits for existing polices that I have, that I was unaware were available benefits!
Insurer: Nationwide
By: Lauren