Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Super easy to file claims
Super easy to file claims. Claims are paid fast. Best decision I ever made for my sweet Jessi girl!
Insurer: MetLife
By: Ginny T
Ease of communication and helpful…
Ease of communication and helpful representatives
Insurer: Healthy Paws
By: Charlene Frontiera
Must have insurance company for your pet
I love Healthy Paws because of its affordability, the speed of reviewing claims, the speed of reimbursement and the explanation of benefits.
Insurer: Healthy Paws
By: customer
Thank you Carla
Carla was awesome. Really explained everything.
Insurer: Nationwide
By: customerSandra Poulin
Easy to understand! Clear coverage
Easy, friendly , informative, clear information & swift payment! :)
Insurer: Pumpkin
By: NN
Always very helpful
Always very helpful
Insurer: MetLife
By: GAIL PROCTOR
Very pleased with Embrace Pet…
Very pleased with Embrace Pet Insurance. I have the normal insurance plus the Wellness addition. I have had a few claims with the Wellness part and have found it very easy to file the claim and received a response within a couple of days. Very pleased with the quick response. I have had the opportunity to speak with customer support and was pleased with the friendly and supportive assistance.
Insurer: Embrace
By: William Klein
They know what they're doing
They both answer the phone AND speak English. Their staff can't be mistaken for AI. They answer questions knowledgeably. They pay claims quickly with reasonable documentation. They act like they know the stress of a pet in need of medical care & the need for them not to add to the stress but to reduce it. This all works for me.
Insurer: MetLife
By: Critter's Valet
Healthy Paws allows you to say yes to whatever your dog needs
I adopted my dog from the streets of Tijuana and got a lemon -- she's needed 4 leg surgeries and Healthy Paws has consistently checked in and covered them all. With Healthy Paws, I'm able to say yes to whatever my sweet lemon needs. They always check in after her surgeries and I appreciate that personal touch. I highly recommend healthy paws for pet insurance.
Insurer: Healthy Paws
By: Joanna Tran