Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Very easy to use
Very easy to use, I am thankful for that. No hassles so far
Insurer: MetLife
By: customer
It was very easy to submit claim
It was very easy to submit claim. My invoice had all the information needed & an email was sent to ask what payment type I would like.. the claim was paid quickly . Great service from a trustworthy company.
Insurer: MetLife
By: Denise Owens
Very easy to use and customer service…
Very easy to use and customer service is very responsive.
Insurer: Pets Best
By: Sandra
You make the process smooth
You make the process smooth, relatively easy and efficient and we appreciate your quick turn around on reimbursement! Thank you!
Insurer: Fetch
By: Rita Sue
Prompt attention prompt in processing claims for my…
Very prompt in processing claims for my two Cavapoos! Thank you!
Insurer: Fetch
By: Mary Ann Hartzell-Curran
the staff are very customer oriented…
the staff are very customer oriented oriented and very helpful! They answered all questions. For sure will recommend them!
Insurer: Spot
By: Cecilia Vargas
Dedicated company
Pumpkin has been there to support my furry family. The quick response time to claims as well as PNow has been truly a life saver. Without the support of pumpkin, there would have been some difficult conversations with my family. The dedication this team has to its clients through claims and support are making a difference to all pet owners.
Insurer: Pumpkin
By: Robert D
Pumpkin has been very responsive
Pumpkin has been very responsive, upfront and quick to process claims. Just make sure when submitting your claims they are covered. Not all claims and vet visits are refundable.
Insurer: Pumpkin
By: Kellam MaryAnn
SPOT PET INSURANCE IS VERY MISLEADING - DON'T USE SPOT
Spot Pet Insurance is very misleading about what is and isn’t covered under their plans. In my experience, their representatives also provide inaccurate and sometimes contradictory information. Here are two recent examples: Example 1 My dog Oscar developed stomach issues—gurgling, diarrhea, and loss of appetite. Our vet suspected a poultry sensitivity and prescribed a specific diet from JustFoodForDogs, since they avoid cross-contamination of proteins. Before moving forward, I called Spot Pet Insurance, explained the situation in detail, and even provided the vet’s recommendation. The representative told me that if it was a diet-based issue, they would cover the cost of the food for the first month as part of the diagnostic process, though not for long-term maintenance. That sounded reasonable, so I purchased the prescribed food. However, when I submitted the claim, it was denied. When I followed up, I was told it was considered a pre-existing condition because my dog had a “gurgling stomach” noted the previous year. (What dog doesn’t occasionally have a gurgling stomach?) My vet clarified that this was a new and much more serious issue affecting his entire system. Spot advised me to file an appeal. I did—but received no response. After a month, I called again and was told the appeal was denied due to the type of diet prescribed, despite the fact that I had clearly explained this upfront before purchasing anything. They literally changed the reason for denying the claim and paid out nothing. Example 2 My dog later needed two teeth extracted. Again, I called Spot in advance and was told the procedure would be covered. Once I submitted the claim, it was denied. This time, I was told that because a vet had noted minor tartar on my dog’s teeth four years earlier, so any dental issue would be considered a pre-existing condition. Essentially, they would treat all dental problems as pre-existing. My vet explained that the extractions were age-related and unrelated to past tartar, but Spot still denied the claim. Based on my experience, Spot Pet Insurance finds ways to deny claims using overly broad definitions of “pre-existing conditions,” even when issues are clearly new or unrelated. My recommendation: avoid Spot Pet Insurance
Insurer: Spot
By: customer
Always responsive when I call
Always responsive when I call. Reimbursements on claims are quick
Insurer: MetLife
By: M Connelly