Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The individual helping me initiate the…
The individual helping me initiate the insurance was incredibly helpful. Kathy has kindly assisted me with my claims issue. Staff is the key to customer satisfaction and business success. Terry Griffin
Insurer: Prudent Pet
By: terry.griffingmail.com
Scammed out of $1300
FOR WHOEVER IS OPENING A NEW POLICY WITH METLIFE, PLEASE BE AWARE OF THEIR SCAM! I've had Metlife insurance for my first cat which has been fantastic for the last year that I've been with them - until recently, when I got my second cat and tried to open a new policy. Metlife quietly removed the original plan that I was familiar with (apparently known as "standard wellness") and only offered me two new plans: preventative 365 and 575. This information was not relayed to me as I was purchasing through my company's portal, so my only two options were this 365 or 575 plan. NEITHER OF THESE PLANS actually cover what they say they cover. Spay/neuter and annual dental cleaning is only covered up to a maximum of $100 FLAT instead of the 80% reimbursement. I pay the same monthly premium for both of my cats, yet one cat has full coverage with 80% reimbursement while the other has a hard reimbursement at $100. How is this not a scam? I had initially called in to request the same policy as my first cat but I was not aware of the terminology change, nor did Metlife offer the "standard wellness" to me. Metlife was unwilling to help me on this at all. Even more insulting is that they investigated themselves and found themselves to be free of blame, even though my rep confirmed they had removed the option from my end so that the only way a customer could get the standard policy was to call in and specifically ask for it. If you don't know about the plan's name, you can't even ask for it. I am now out of $1300 for a procedure that would have been covered under the standard plan. Needless to say I cancelled with Metlife and I hope no one else suffers from the same situation. I used to promote Metlife to friends and colleagues, but now I've changed my view completely. What a shame.
Insurer: MetLife
By: Steven
Agent I spoke with was very helpful and…
Agent I spoke with was very helpful and knologiable,was able to answer all of my questions. I would recommend Nation Wide to anyone looking to get pet insurance.
Insurer: Nationwide
By: customerJohn Gerosa
Pets Best used to be amazing
Pets Best used to be amazing, but the past couple of years, things just don't seem to be the same quality. First, the website and app constantly have issues. Almost every time I uploaded a claim, they would say they needed an itemized receipt, even though I had already uploaded. I would have to re-upload the exact same document, but it was only after I highlighted the areas that they said were missing from the original upload that they would say the document showed what they needed. (mind you, these were things that could easily be found, like the date of purchase, the dog's name, the medication, and the total price.) For the past at least 6 months, I've had to update every claim I've submitted, "due to not attaching an itemized receipt." The thing is, I've already uploaded the receipt every time. There is some sort of glitch. At first I thought it was the app, so I started using the website, but it's still happening. Reimbursements take way longer than they used to. And, my 11 year old's insurance premium jumped by an exorbitant amount this year compared to the increases in previous year, despite him being very healthy, other than some allergies. Also, they are very hard to get in touch with. The chat box on the website frequently says the wait is too long and that you need to call the number instead.
Insurer: Pets Best
By: Meagan Gregory
User friendly app
User friendly app. Quick, prompt and professional support. Easy claim submission and payment
Insurer: MetLife
By: Kimberly Garrett-Goree
Simple claim process to submit and…
Simple claim process to submit and follow. One less thing to worry about with my beloved doggy.
Insurer: Pumpkin
By: Bethany
easy to make a claim and quick payments…
easy to make a claim and quick payments for the claims
Insurer: Spot
By: Michele Desrosiers
Greatly Satisfied
I am very satisfied with the service and quick response that I receive. I would highly recommend Spot insurance to all people that have pets.
Insurer: Spot
By: Lisa Ferreira
Very Impressed
Very impressed with MetLife Pet Insurance! We initially found them through the rescue we adopted our pups from, as the adoption included a complimentary month of coverage. After that experience, we decided to enroll both of our dogs—and we’re so glad we did. MetLife has been consistently quick to respond, and their app makes submitting claims incredibly simple. Each claim is reviewed promptly, and the Explanation of Benefits is always clear and thorough. When a claim is approved, reimbursement is fast, with payments directly deposited into our account without hassle. Any time we’ve had questions, their customer service team has been easy to reach and extremely helpful. Every representative we’ve spoken with has addressed our concerns efficiently and professionally. Overall, they’ve exceeded our expectations in every way. Highly recommend!
Insurer: MetLife
By: Adrienne
Spot reimbursed quickly which is a big…
Spot reimbursed quickly which is a big help.
Insurer: Spot
By: Seana