Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,034 total
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Wellness visit
I have an 16 month old mini Schnauzer named Sadie. I have never had pet insurance before so when I got her I decided to get it. I am so glad I did. The peace of mind and ease of the claim process is so easy I am thankful I got it. The claims process is easy and fast. I would recommend this to anyone thinking of getting pet insurance.
Don't believe the 2-4 day reimbursement website claims
My puppy had to be hospitalized for an unknown illness. Spent an entire week and thousands of dollars, with the peace of mind that I had coverage from Spot and I'd be reimbursed within 2-4 days, according to their website. Cut to 4 weeks later, and they can't tell me what's missing, what the status is, or if I'll ever see the $6,000+ dollar reimbursement one page of my account says I've already been reimbursed (spoiler alert: I haven't received any of that, at all). I've reached out to them multiple times for clarification, but they don't seem interested in actually solving the problems, just in ushering folks off the line. Thankfully, my puppy is ok, but I can help but think about if it hadn't turned out well, if I'd be fighting with them to get them to honor the coverage I pay for, while also grieving the loss of a pet. Can't in good conscience recommend this. Buyer beware.
Insurer: Spot
By: Erin
I just got hit with a 264% increase from Embrace
I just got hit with a 264% increase from Embrace!!! I have had Embrace for my Bolognese since he was a puppy, since 2011. He is now over 15 and is still pretty healthy. The premium had been increasing as he got older, last year it was $2,260. They just sent me a renewal invoice for $8,230!!! I submitted a single claim in 2015, and was reimbursed $223. At the same time, they have not raised the maximum annual reimbursement from $10,000. Why on earth would I pay over $8,000 to be reimbursed up to $10,000, when I may not even spend $8,000 in a year?!?! This is criminal. They should have just said they aren't renewing. Waste of time. We are CA residents. I would be happy to join a lawsuit. Response to Embrace's response - why bother to write this. Increases in vet bills do not justify a three-fold increase in premiums, especially when there have been no claims in over a decade.
Insurer: Embrace
By: Elyse Eisenberg
Having a tiny dog [3lbs] go into ER…
Having a tiny dog [3lbs] go into ER hospital for 3 days was beyond stressful and knowing that I could get an estimate approved for her care allowed me to focus on her and not worrying about how exactly I would have to pay for a condition that if left untreated would have been fatal. Pumpkin was prompt and my little honey is now back home and in active recovery.
Insurer: Pumpkin
By: Attalie
Quote and new policy
Josh was efficient and helpful- made the whole experience easy and quick.
Insurer: Fetch Canada
By: Sonia
I highly recommend Spot Pet Insurance
I highly recommend Spot Pet Insurance. They have been absolutely easy to work with during my claim process. I had a couple questions and called and the lady was so empathetic and helped me quickly. Once I put my claim in it took less than a week to get it completed.
Insurer: Spot
By: Carrie
Easy to Sign Up
My experience was great. John was very kind and helpful,
Insurer: Nationwide
By: Lisa
Yaz was wonderful to work with
Yaz was wonderful to work with, and I think the insurance will be great for my new dog. I’m grateful for the clear and informative information provided by Yaz.
Insurer: Nationwide
By: Amanda A.
Reasonably Priced
Straightforward coverages, very helpful Customer Service, reasonably priced
Insurer: Prudent Pet
By: Nancy Kearse