Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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My claim was easy to submit and payment…
My claim was easy to submit and payment was received in a timely manner.
Insurer: MetLife
By: Danielle Susskind Cook
Submitting claims and receipts are so…
Submitting claims and receipts are so easy. Claims are reimbursed within days. Ease of mind when emergencies come up with my pets
Insurer: MetLife
By: Fast and easy process
Good experience
Amanda was very thorough in her explanation of coverage, easy to contact, and was very personable!
Insurer: Fetch Canada
By: Sarah Jichici
I am so grateful for an easy process through a difficult time
I am so grateful that I have Healthy paws insurance as my black lab had to have ACL surgery. The on line platform makes it so easy to submit all my claims. I was very impressed with the turn around time and having my payment be directly deposited into my bank account. The best part is that my pup, Mae, is doing great! Thank you!
Insurer: Healthy Paws
By: Lee Huth
The person I spoke with was kind and…
The person I spoke with was kind and understanding of my frustrations
Insurer: Pumpkin
By: Patricia
It was pretty easy to request insurance…
It was pretty easy to request insurance for your pets; my only suggestion is I wish they would keep me updated on the process. I can’t wait to start using the insurance for my pets.
Insurer: Nationwide
By: Rachel
Thankful for Pumpkin Insurance
I was honestly skeptical when I first filed the claim for Odie who herniated a disk in his neck chasing a squirrel of all things. Every communication I've had with Pumpkin was great. Each Agent gave me assurance that my claim was being processed and that gave me peace of mind. Once I filed the claim it was paid within days. Thank you Pumpkin Insurance for being there when we needed you. They fulfilled their promise and I cannot ask for anything more.
Insurer: Pumpkin
By: Deborah
I sent an email at 11:31 pm about a…
I sent an email at 11:31 pm about a claim that partially processed incorrectly. One minute later, I received a nonautomated response!
Insurer: Pumpkin
By: Susan
Aileen was very patient with me and…
Aileen was very patient with me and provided detailed information also answered all my questions and concerns. Thanks so much
Insurer: Fetch
By: Sharmaine Haylock
Amanda was great
Amanda was great - thorough and direct. Got me the information I needed and got me on with the rest of my day efficiently.
Insurer: Fetch
By: MARK NESSEL