Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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I’ve been with MetLife for at least 5…
I’ve been with MetLife for at least 5 years and they were a little slow in answering my questions and processing claims. But recently filed a claim and it was processed quickly. I am very impressed that they improved so tremendously.
Insurer: MetLife
By: Carolyn Malczewski
Slow process
Pets best is slow at processing Claims. I also have a basset hound on my policy and they take forever to process for him as well.
Insurer: Pets Best
By: Kirsten
Trupanion promply and effectively…
Trupanion promply and effectively processed my claim.
Insurer: Trupanion
By: Chaz K.
Quick and Easy
They make it easy to file a claim with minimal hassle, and reimbursement in most cases is quick. Have referred a few fellow pet owners due to my positive experience!
Insurer: Pets Best
By: MONIKA SLEZAK
Working with Trupanion is such an ease
Working with Trupanion is such an ease. Whether I’m at my vets office and they do the claim for me or I go home and do the claim online, everything is very easy. They’ve always been very fair with my boy Tucker and I’m very thankful to have them as my insurance provider.
Insurer: Trupanion
By: Karleen
Great service made a rough time much easier
Your response to my claim was prompt and efficient. Unlike an insurance company I'd had for a previous pet you contacted my vet yourself rather than making me send you a bulk of paperwork on Shelby's procedure. Payment was speedy and as specified in the contract.
Insurer: Fetch
By: Sandi
Fast Reimbursement
Pumpkin was prompt with starting the review of my claim and I got my reminiscent pretty quickly
Insurer: Pumpkin
By: Chris
Let me start with Todd
Let me start with Todd, at ext. 6276, the Agent who guided me to adjust a plan to perfectly meet my needs for my cat. He was an asset to Nationwide Ins. Co. As I believe with all insurances, they’re only as good as when you need them and how they perform then. Only once a claim is needed to be processed will I be able to better review Nationwide Pet Insurance. Thank you
Insurer: Nationwide
By: SHEILA DIFILLIPPO
Glad I picked this company
This company has been great. Easy to submit forms and if you need to talk to someone they are compassionate and knowledgeable.
Insurer: MetLife
By: Valerie
Easy website to navigate
Easy website to navigate. Response time very quick!
Insurer: Pumpkin
By: Dawn