Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,034 total
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New Injury Denied as Pre Existing
Started our policy over 2 years ago for our dog who had knee surgery done on her back L knee while back right knee was fine with no injuries. A week ago she needed knee surgery on the good knee but since she had one on the other 2+ years ago they said that it is bilateral and therefor also not covered even tho she tore that knee 2 months ago well into our policy that we’ve been paying monthly for. They did approve the x-ray when she tore her knee and the meds but the surgery to fix the knee they declined that bill. Customer service just repeated the same scripted info and were of no help to explain how this makes sense. Cancelling the policy because of this. Very scam feeling with this with what they approve and deny. Approve the small but find ways to decline the big bills
Insurer: ASPCA
By: John Johnson
Agent was helpful
Agent was helpful, concise, and answered all of my questions. Extremely helpful!
Insurer: Nationwide
By: customer
I have been so thankful that I have…
I have been so thankful that I have Spot pet insurance! Although you never wish to need it, they have been so easy to work with & quick to process claims. I definitely recommend them! Thank you!
Insurer: Spot
By: Jacqueline
Our Experience with Met Life
Met Life is very good at promptly reviewing our claims and notifying us about a decision usually within 5-7 days. Their website is easy to navigate and user friendly. Their customer service staff is polite and very helpful with questions.
Insurer: MetLife
By: Barbara Whitney
Very Helpful
They have been so helpful with our claims and what we can and cannot claim. Wish they covered annual vaccines but very grateful that they cover all of the diabetic needs for Thor.
Insurer: MetLife
By: LaurieM
BEST Protection by Nationwide
My baby, Meeko, passed away at 12 1/2 years old about 3 weeks ago from Cancer. In the meantime, I have a new puppy, Mia, that I wanted to get a policy for. I was afraid if I tried to do everything online that I would mess things up. So, Christina was kind enough to cancel Meeko's policy for me and give me a quote for my new baby. She was very patient and answered all my questions even when I needed to go over them again to make sure I understood everything. Nationwide has always been there for me and my dog, which is why I have remained a Loyal Customer and came back to Nationwide with my new puppy.
Insurer: Nationwide
By: Debbie Keedy
Chad Wayne
Chad answered all of my many questions and explained all of the coverages thoroughly which helped me choose the correct insurance for my new pet. He is the reason I returned to Nationwide for insurance.
Insurer: Nationwide
By: Bonnie Lynn
The sales rep was really nice and…
The sales rep was really nice and explained everything well!
Insurer: Nationwide
By: customer
Amazing!
I'm always amazed how a top rate experience MetLife Pet insurance is. No hassle, no fuss. Thank you!
Insurer: MetLife
By: customer