Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
Other Categories
Claims process very straightforward
I appreciate that the claims process is very clearly explained. The response to the claim is itemized by line item, explaining what is (and isn't) covered and why. The process has been smooth for each of the claims I've had.
Remember in life what you pay for what…
Remember in life what you pay for what you get amazing service became a member few days ago submitted a claim for my puppy and got approved in few mins keep up the job remember customer service is the key I don’t care I am paying but when I get it back and I am protected my pet
Insurer: Embrace
By: Bobby Jagtiani
They cover nothing
They cover nothing. Everything my puppy had done they did not cover. I can put the money I pay monthly in the bank. If my puppy needs a vet I’ll just use that money. I will say they do have great customer service and everyone I spoke with was very nice. My vet bill was well over a thousand dollars. They covered 121.00 of that bill.
Insurer: Trupanion
By: Amber
Claim handled quickly and received my…
Claim handled quickly and received my reimbursement within a couple of days. Coverages are clear and easy to understand. Notably, my claim had services billed as a packaged deal, and unlike AKC pet Insurance (who deny coverage for anything included in "bundle/package" vet treatment deals), it was still able to be processed without needing to submit itemized invoices which is great.
Insurer: Spot
By: ZM
Trupanion pet Insurance ensured my 12 year old dog got prompt and thorough care.
Trupanion pet Insurance ensured my 12 year old dog got prompt and thorough care. He randomly developed a Gastric Dilatation-Volvulus late at night knowing we had insurance coverage for what ever the vet needed to do I was able to tell the Vet to do EVERYTHING they could do to save my babies life. He survived the sugery and was in the hospitals ICU for 2 days and 2 nights. They covered everything!! We paid the emergancy vet fees, the deductible and 10%, Trupanion covered everything else including the perscription dog food and all the medications. I could not be any happier with the service we received from Trupanion . They saved my dogs life.
Insurer: Trupanion Canada
By: Erin McIntyre
Thank you for the prompt response to…
Thank you for the prompt response to our claims. Customer service is a great resource and responds to my questions.
Insurer: MetLife
By: Denise
I am new to pet insurance
I am new to pet insurance, and so far, MetLife has exceeded my expectations. Customer Service has been helpful and responsive. Processing claims has been fast. This review is from a new user, two dogs covered, one is a rescue with a lot of issues that have been covered... so I couldn't be happier to have chosen MetLife pet insurance.
Insurer: MetLife
By: Tami B
I feel taken care of.
This company seems to take care of their customers, every time I submit a claim, they get back to me in a reasonable timeframe. It’s nice having a pet insurance company that I can trust and they seem to honor the policy without a bunch of hoops to jump through. Nice job.
Insurer: Pets Best
By: Josh
Super easy to use
Super easy to use, fast responses. Anytime I call they’re super friendly and helpful. I recommend it to all my pet owing friends.
Insurer: MetLife
By: customer