Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Worth the expense
I purchased Trupanion insurance when I adopted my cat 10+ years ago. They have covered a surgery, follow up care, ER visits and monthly medication related to her medical conditions. Submitting claims has been easy online, reimbursement is less than a week. I also cannot say enough about the Trupanion staff. They are pleasant and helpful each time I have needed a human to answer my questions. It is expensive but compared to other plans, I found Trupanion to be the most comprehensive
Insurer: Trupanion
By: Peps mom
Excellent Customer Service
I filed several claims at once because I was very busy and a bit of a procrastinator. Over six months, my senior cat has had a kidney condition, a cystic growth on her mouth that was biopsied, and a urinary tract infection. After filing my claims, I received an immediate response, consistent updates, and payment within 3 weeks.
It was very easy submitting my claim
It was very easy submitting my claim, the turn around time for reimbursement was very quick.
Insurer: MetLife
By: customer
Quick and Accurate Claims Payment.
Pets Best always pays my claim in a very quick and accurate manner. I am very pleased with Pets Best.
pets best is best
pets best not only has good coverage but good customer service.they not only hear you they listen to what you have to say.
Easy to file claims
I can honestly say it is one of the easiest ways to file a claim. Anytime I’ve had to call your staff has always been very helpful! Thanks
Insurer: MetLife
By: Denise
Great Customer Service!
Our internet hsd been out forcafew weeks andbwe had missed a payment due to an old card being on file. Embrace wss quick to help get us back on track. Customer service was great!
Insurer: Embrace
By: Karen W. Anderson
Better experience that last year
No hassles like last year and paying claims. I adopted Blake last year and changed his name, kept advising that Blake and Bentley were the same and it got very frustrating when customer service couldn't understand and that I had no history of the dog other than what the rescue league gave me. This year is better but the premium is high
Insurer: MetLife
By: Paula Johnson