Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Fantastic insurance company
Fantastic insurance company. Easy to submit claims and follow thru the process. Quick review and approval. Direct deposit is great! Will use Healthy Paws for all my pets.
Insurer: Healthy Paws
By: Phil
Great Pet insurance
Great insurance company who is trying to pair multiple animal under one policy. Easy claim and refund process. Very reasonable and reliable. I recommend anyone who cares for their pet. I always mention about my pet insurance to anyone who newly adopt cat/dog.
Insurer: MetLife
By: Gorkem
Easy and painless
Had to set up a new plan for our new puppy and Nadine Van Ness walked me through step by step about their policies and provided such an easy and pleasant experience.
Insurer: Fetch Canada
By: Arthur Luong
Our Pet Insurance Experience
We had a very good experience getting pet insurance for our dog. The customer service agent was very helpful in describing the coverage and getting us a price that was definitely within our budget.
Insurer: Nationwide
By: Randy
We have had a Healthy Paws policy for a…
We have had a Healthy Paws policy for a few years now and no issues. Claims are handled in a timely manner and customer service is easy to deal with.
Insurer: Healthy Paws
By: Jeani
The company helped us in time of need
The company helped us in time of need. Once they became aware of dogs problem they worked directly with emergency and surgical staff. Answered the few questions I had promptly.Sure glad they were on our team.
Insurer: Trupanion
By: John H
Pet claims
Claim processed quickly. Great communication for missing items
Insurer: MetLife
By: Patricia
The agent was very helpful and…
The agent was very helpful and explained everything I needed to know thank you
Insurer: Prudent Pet
By: Elizabeth Merla