Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
LIFE SAVERS
My 4 year old dog was just diagnosed with diabetes. This company has made the claims process so easy! I am so greatful that I picked this company for my pets insurance.
Insurer: Pets Best
By: Brandi
I will be canceling this service
I will be canceling this service, MetLife is horrible. I BBC am going back to nationwide
Insurer: Nationwide
By: Shirley
Pet's Best for 7 years
I have faithfully been with Pet's Best for nearly 7 years. Extremely easy claim submission. Turn around for reimbursement has continued to shorten over the years. In every claim I have been satisfied with the decision and reimbursement. They are always very helpful in Customer Service. I would highly recommend their insurance. Obtaining their insurance when I purchased my puppy was one of the best life decisions I have ever made. Keep up the excellent delivery of your product!
Insured
Medical records were provided within one month of claim. Claim left open for over six months. Claim for or oral surgery denied because symptoms of inflamed gums present. Inflamed gums do not place us on notice that surgery was required. DO NOT USE THIS CARRIER.
Insurer: Pets Best
By: Mark
Todd was really friendly and helpful
Todd was really friendly and helpful. I had nationwide for 8 yrs for my older dog and have nothing negative to say
Insurer: Nationwide
By: customer Stephanie
Over-Grooming
Our beloved cat, Patches, is engaging in over-grooming, and Pets Best has been incredibly supportive as we go through the trials and errors of various medication’s, bloodwork and vet visits. She looks like she is not wearing any pants, because she is bald from her back down.. Now, she has chipped a tooth which has exacerbated the over- grooming and is having it removed, which we hope helps. Pets Best has helped us through the process, - being compassionate and understanding as we try to get our baby back to health.. We highly recommend their service.
Excellent service
Super fast reimbursement! Excellent service with caring follow up. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Bethany Sigler
Listening to me and act accurate.
Listening to me and act accurate.
Insurer: MetLife
By: customer
Best pet insurance company ever
Best pet insurance company ever! Easy to submit a claim. great communication, clear reimbursement policy and actually followed the policy.Fantastic customer service!
Insurer: MetLife
By: customer
The customer service folks are great
The customer service folks are great. The submittal process is simple .
Insurer: MetLife
By: Katrina Joyce Best