Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,034 total
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Overall okay
I like how easy it is to submit a claim. But I received no sort of alerts or emails or information about the process of my claim (if it was approved, if it’s being worked on, how much I will be getting back, etc.) I have to constantly check the app if I want to know that information AND on top of that my insurance premium went up a few dollars this year without them even mentioning it to me which I do not appreciate at all.
Insurer: Spot
By: Jenna Snyder
MetLife has made the claims process an…
MetLife has made the claims process an extremely pleasant experience. They don’t deny claims just to deny. Always had a payout with a quick turnaround. I’ve had other insurance companies and none have been this smooth and easy.
Insurer: MetLife
By: Lili
Customizable Options, Confusing Claims
Spot offers a greatly customizable experience that is great for both of my two cats. I get exams, illness, and accidents covered for my older cat and illness and accidents covered for my younger cat. The amount I pay changes for them both based on the deductible I choose and what percentage of their visit is covered. The only issue I have with Spot is that their claims process isn’t clear. I might have an itemized bill and only want to claim what is covered by my insurance (for example, flea prevention is not covered) but there seems to be no way for me to indicate I am not claiming that which I feel affects the speed with which my claim is being processed.
Insurer: Spot
By: MC
Questions were answered promptly
Questions were answered promptly and reimbursements were very quick. Plus, the direct deposit option was great !
Insurer: Healthy Paws
By: LVK
Excellent Service
Excellent customer service
Insurer: Prudent Pet
By: tyleryatesgmail.com
Very easy time deal with
Very easy time deal with. I was even more impressed how fast they paid the claim. I tell people how good you are.
Insurer: MetLife
By: Karen
Thank You Pumpkin Pet Insurance
Pumpkin Pet Insurance was referred to me by Vet at Animalize Veterinary Center...since becoming a member, I can't believe how professionally and how quickly a claim is resolved. I haven't used yet, thankfully, but the new addition of how over $500 Vet Visits are administered...has to be quite comforting to those going through that situation with their "Babies." Thank you for all you do for us and our Babies.
Insurer: Pumpkin
By: Leigh Thomas
Excellent service
Excellent service, fast claim review and paid.
Insurer: MetLife
By: Christopher Garcia
Overall Good Experience
Customer service was helpful, and I did receive a payout for my dogs surgery. 4 stars because it took a little longer than expected, and the communication for needing more documentation was a little unclear. Overall though, a good experience and happy to have insurance for my pups.
Insurer: MetLife
By: AR