Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Rude customer service representative…
Rude customer service representative and very unhelpful
Insurer: Nationwide
By: Heather Sailor
Amazing support
The submission process is easy, and the live help with a vet was a lifesaver!
Insurer: MetLife
By: JessW
Fantastic
First of all I want to say, what a great sales representative I was dealing with. She is an exceptional employee you have here. Guard her with your life. Nadine Van Ness was a pleasure to deal with.
Insurer: Fetch Canada
By: John Wayne Malone
Real pet insurance
We have three hounds and they tend to get into things. Pets Best offers a range of products that are well priced. The claims process is fast, fair, and easy. Most of the time I've filed the claim before I leave the vet.
Sonnet is the best
I want to say three points with my experience. This is the first time of having Sonnet. 1. I like the policy and price I have home and two auto. 2. Finally sonnet solved the payment problem and made it working. I met a payment problem with my credit card. Sonnet tried to resolve it for 10 days. And finally I could. 3. Kind agents. I had to explain more than 5 times with different agents. They were all very kind and tried to help me.
Insurer: Sonnet
By: Joseph Cho
The process was super easy
The process was super easy, and fast! I definitely recommend Sonnet!
Insurer: Sonnet
By: Carrie
Trupanion has helped with the surgical…
Trupanion has helped with the surgical care my German Sephard needed from start to finish. I am so glad I decided to get the insurance. Thank you Trupanion.
Insurer: Trupanion
By: BB
Complete and Professional Service
The claim process is easy to complete. Bonnie's claim was handled promptly and payment arrived in short order. Could not be more pleased!!!!
Insurer: Pumpkin
By: James H. Morgan III
Trupanion paid our claim instantly…
Trupanion paid our claim instantly directly to the doctor. They were very easy to work with getting the pre-approval estimate. I have never been more glad to have bought an insurance product.
Insurer: Trupanion
By: Kendall
Customer service process is BRUTAL
Trupanion’s customer service process is so brutal. They changed my policy with no notice or explanation. When I followed up, I chatted each time with a polite but unreasonably detached-from-the-past-conversations agent who promised they would get it fixed. The next conversation with a new agent would start anew, they would introduce a new step or piece of information or reason why things weren’t progressing that no one had ever mentioned before, and confirmed that the person before them did nothing to act on the thing they said they would do. Unbelievable gaslighting and incompetence in the process. It must be their shtick to get rid of clients with payable claims- drive them to insanity until they give up.
Insurer: Trupanion Canada
By: Amy