Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Happy with Pet's Best Insurance
It is easy to file claims on Pet's Best. Their staff are friendly and helpful.
Don't be fooled by the Embrace!
Why would Embrace make it impossible for you to set up automatic pay for claims paying via EFT? The longer they hold on to your money, the more interest they make off your payment! I tried online, and it failed every time. In the small print below, it said, "Please call customer service." My payment is debited directly from my checking account. I had no issue with that process. Then I had a claim because I had a puppy who was vomiting, and it was his first visit with me. They used the first visit as a pre-existing condition and said that if he stayed free from vomiting for one year, he would be covered. I asked how that was a pre-existing condition? They vaguely explained, then they said he had an underbite, which was a pre-existing condition. So, the breeder I got the dog from gave me a certified health check. I gave it to them and said remove those pre-existing conditions he was checked when he was born more than once. So they read it and removed it from the file. All of these insurance companies are scams! Cookies weren't an issue when I was uploading my banking information for payment.
Insurer: Embrace
By: Nimryl Tecnika
I have had great experience with…
I have had great experience with embrace pet insurance. My initial claim was denied for a specific treatment however with my dog heart murmur and passage ways medication to the past three claims has been phenomenal. An extremely happy with their customer service and care for our Bella! Thank you!
Insurer: Embrace
By: April Hutchinson
Previous customers and now again with our new puppy.
We’ve had Nationwide pet insurance previously and were always satisfied with the service and the dedication to the customer. No need to shop others!
Insurer: Nationwide
By: Pamela L Gwathney
Post-application discrepancy
At the end of the application process screenshots were taken. I had applied for a $250 deductible and 80% reimbursement at a certain price. The email received showed the correct monthly price and deductible; however, reimbursement is shown at 70%. I emailed the company requesting clarification/confirmation and a number of days later have received no reply. Hoping when the policy information is received that it will match my application for coverage desired. Meanwhile, glad I have screenshots showing the policy number and details stated above.
Insurer: Nationwide
By: Mary Beth
Great customer service
Melody was informative, friendly & professional
Insurer: Nationwide
By: B Lindsay
Great Pet Insurance!
Customer service was so nice, and Insurance claim process was so quick and got money back in 1 week.
Insurer: Spot
By: Kawai Duffield
I had a great experience with Josh.He…
I had a great experience with Josh.He was incredibly easy to communicate with and explained everything in a clear and simple way, which made the whole process stress-free. He was also very kind, patient, and genuinely willing to help, taking the time to answer all my questions without rushing. It really made a difference and gave me confidence in my decision. Overall, excellent customer service - friendly, knowledgeable, and very approachable. I truly appreciate the support.
Insurer: Fetch
By: Leonela Hernández Verdecia