Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,034 total
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No paperwork necessary on my part.
No paperwork necessary on my part.
Insurer: Trupanion
By: Robert
Great coverage
Very quick on processing claims and getting your money . Highly recommend
Insurer: MetLife
By: JT
Thankful for SPOT at a Difficult Time
Thank you for being so easy to work with. After having to take my dog to several doctors to try and determine her sudden severe illness , I was down and had a hard time interacting with others. Your process and rapid response was a blessing at a very challenging time for our family.
Insurer: Spot
By: James Davis
Trupanion are crooks
Trupanion are crooks. They operate with the intention of denying your claim and will go to lengths to try and prove pre-existing conditions then put the onus on you to disprove it. They are also inept. Small example of this - Blue Pearl submitted an invoice that had multiple line items. They looked at the first one, marked it as pre-existing and denied the entire claim. I had to follow up myself and have blue pearl dispute the other line items and that's when Trupanion paid up. Earlier they had taken minutes to deny the claim without any diligence. They have taken our money for years, increased our premiums and paid out almost NOTHING.
Insurer: Trupanion
By: SJ
MetLife has always been not only…
MetLife has always been not only professional but they have treated us and our pets as if they genuinely cared for us and our well being.
Insurer: MetLife
By: Richard Martin
I was extremely pleased with the ease…
I was extremely pleased with the ease of making a claim and then the time it took to get a response from Spot Pet Insurance.
Insurer: Spot
By: Patricia Vizzi
Our agent was very helpful and walked…
Our agent was very helpful and walked us through what to expect. The site made it very easy to tailor the coverage for my pets.
Insurer: Prudent Pet
By: Andy Montague
Excellent response
Excellent response. Had an emergency and Trupanion paid the Vet directly with no problems. Would recommend to anyone who asks.
Insurer: Trupanion
By: LeeAnn
The representative I talked to was so…
The representative I talked to was so kind and friendly and very professional and answered all my questions
Insurer: Fetch
By: Lenajo