Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Sonnet is a classic bait and switch…
Sonnet is a classic bait and switch company. Low rates that instantly escalate, lack of communication, convoluted emails and a threat to cancel without notice. What a truly terrible company.
Insurer: Sonnet
By: Michael Robinson
Easy to submit claims and turn around…
Easy to submit claims and turn around results are quick I'm a retired widow, without insurance I wouldn't be able to have my pet thank you
Insurer: MetLife
By: Marguerite LeBlanc
Easy policy change thanks to great service
Customer service was extremely helpful and pleasant to deal with. I needed to cancel my policy and set up a new one due to a change in my start date, and the process was handled seamlessly. The representative was patient throughout and took the time to answer all my questions, clearly explaining each step along the way.
Insurer: Sonnet
By: Leeann Edwards
The claim process is easy.
The claim process is easy. Staff has been pleasant and helpful when I had a question. Spot has been very reliable and quick in processing claims and depositing money. Very happy I chose Spot insurance for my Newfoundland
Insurer: Spot
By: Paula Hoffmann
I Wish I Had Never Bought this Insurance!!!
they don't know how to give answers to simple questions such as "who was the provider on the invoice I submitted for reimbursement." Then after I waited 5 min. for an answer to this simple question, I asked for a super. She put me on terminal hold. This is the service we now get from an off-shore call center contracted by Healthy Paws.
Insurer: Healthy Paws
By: Kevin North
It was suggested that I contact Fetch…
It was suggested that I contact Fetch by Petlink, who helped us locate our missing Bengal. I called Fetch to see if what was available, could be better than the policy we had with another company. I had the grand pleasure of speaking with Megan . . . so knowledgeable, helpful and kind. . . . no pressure and very thorough. We ended up with a MUCH better policy at a MUCH lower cost! Thank YOU!!!!!!!
Insurer: Fetch
By: Jan Pieschke
Not easy to work with
Not easy to work with or get the correct reimburstment. Very disappointed that you can’t keep accurate records and ask for the same information over and over again just to delay payment
Insurer: Spot
By: EDUARD BOYADJIAN
The telephone person was great at…
The telephone person was great at answering questions and making the application process easy for me. She allowed me to pay the bill in its entirety. Well trained and personable. Thank you.
Insurer: Nationwide
By: Linda Florendo
Claims Processed Quickly
Spot Pet Insurance processed my claims in a timely manner. From the time I sent the information needed to process the claim, I wasn’t expecting for my claim to be processed as quickly as it was. I would recommend Spot Pet Insurance for your pet.
Insurer: Spot
By: Elaine