Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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I was not informed that she would need…
I was not informed that she would need to have seen a veterinarian before they approved my application. In addition they changed me $75 and them sent an email stating what was needed. I explained from the very beginning that she is a rescue from a non family member who didn’t have any paperwork.
Insurer: Nationwide
By: Michele Wearins
I was very disappointed that I mislead…
I was very disappointed that I was mislead on my coverage when I signed up, the insurance is only for accidents and illnesses. It doesn’t cover wellness visit, vaccines or teeth cleaning. I had a hard time understanding the representative to go over my policy. I wouldn’t recommend them to a friend.
Insurer: Embrace
By: Marsha Stayer
Great customer service and Coverage.
Great customer service. Fast claim service. Very clear guidelines. Coverage is outstanding.
Insurer: Trupanion
By: Wilda Brough
Wonderful Representative…
I spoke to a wonderful representative who's name was Mark. He did a remarkable job helping me. He was professional and so pleasant to do business with. He answered my question and provided all the information I needed.
Insurer: Fetch
By: maria devaney
Every time I submit an invoice for…
Every time I submit an invoice for reimbursement, I have to call because they don't honor the terms of the policy. It's only after several attempts and hours of my time do they reimburse the amount that is rightfully owed.
Insurer: MetLife
By: George Apodaca
I hadn’t had the opportunity to use my…
I hadn’t had the opportunity to use my pet insurance through Trupanion due to unexpectedly having to put my beautiful cat Glossy down. I called to cancel my insurance and the woman on the phone was so empathetic and understanding. She canceled my coverage right away and was so sweet about my situation. Customer service was outstanding and I am so appreciative for the care and understanding.
Insurer: Trupanion
By: Dana B.
Really good service
Really good service,and I'm happy for the information about your service.
Insurer: Nationwide
By: Chat
Really informative and friendly
Really informative and friendly
Insurer: Pumpkin
By: WRIGHT/MARY ANNE
The response time was amazing for…
The response time was amazing for reviewing the application. The platform to download was a little confusing for my generation.
Insurer: Prudent Pet
By: Buddy