Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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MetLife came through for me and my dog…
MetLife came through for me and my dog big time with CCL surgery. I was very skeptical, given the industry, and I did a ton of research. MetLife covered everything they said they would. It has been a completely frictionless process, and pretty fast claim review and immediate payment. Customer service has been fantastic. I can't believe I'm saying this about an insurance company. We'll see if my rate goes up after one year...
Insurer: MetLife
By: customer
Very helpful customer service and user…
Very helpful customer service and user friendly website for submitting claims as well as quick payouts
Insurer: MetLife
By: Sheila Zack-Harrison
Kevin was able to explain the plan I…
Kevin was able to explain the plan I needed and made applying easy!
Insurer: Nationwide
By: EG
Rosie was very helpful and amazing at…
Rosie was very helpful and amazing at hearing out my needs and concerns and getting my pets needs met with a good policy insurance plan.
Insurer: Nationwide
By: Daisy
You claim department
You claim department continues to be a problem and communication to your customer continues to a challenge for MetLife
Insurer: MetLife
By: Rosita Bagheri
The agents were very helpful
The agents were very helpful. They explained how fetch worked. They were very patient and answered all my questions. I am very pleased I chose fetch.
Insurer: Fetch
By: Joan
The staff was really helpful and…
The staff was really helpful and supportive. When we got disconnected, it was super easy to get back in touch with the agent.
Insurer: Nationwide
By: Michelle
I signed my first puppy up online
I signed my first puppy up online. I added a 2nd puppy today and called in. I talked to Nadine, she was fantastic. Explained things I definitely did not notice online. I haven't used yet, and hope to never need to. However, if I do I feel confident that I haVe good coverage.
Insurer: Fetch
By: Leigh Ann Teubert
First claim experience.
Easy to file claims and quick response.
Insurer: Healthy Paws
By: EK