Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,034 total
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Professional
Professional, prompt and delivers on your promise. You put my pet first.
Insurer: MetLife
By: customer
Easy to submit claims
Easy to submit claims. If you have questions they are easily reachable and can talk to a live person!!!
Insurer: MetLife
By: Rose
My 1st claim didn't go well
This was my first claim. Shortly after submitting the claim I received an e-mail from Spot requesting all health records for my dog who is now 5. I asked why Spot would insure my pet without this information if required. That request went away. Next, I received an e-mail stating that Spot was missing information on my claim. I submitted with my claim a scanned copy of my Vet's invoice and details from the annual wellness exam. I called Spot to see what was missing from my claim. They told me that they contacted my Vet and got the information they needed. What was that? Why didn't they ask me? I don't remember authorizing Spot to contact my Vet. I'm not sure I trust Spot after this experience.
Insurer: Spot
By: Chris W
Very quick claim response
Very quick claim response. Professional service.Glad we chose spot for our pups insurance!
Insurer: Spot
By: Jennifer Jimenez
communications was excellent
communications was excellent
Insurer: Spot
By: William Spencer
Quick response time
They are quick to respond& seem to really care about what is happening
Insurer: Spot
By: Diana McDonald
MetLife customer reps helped…
MetLife customer reps helped tremendously in allowing me to email all the receipts to them as they wouldn’t upload due to the size of the upload… It was a daunting task for sure, and I appreciate them going above and beyond to get my claims processed!
Insurer: MetLife
By: customer
At the Vet Hospital you were able to…
At the Vet Hospital you were able to communicate with the facility directly and saved me countless hours trying to submit the claim myself. This allowed me to concentrate on taking care of Oliver the Clumber Spaniel needs. Thank you!!
Insurer: Trupanion
By: Ric Gerttula
Trupanion has my kitty's back
My Luna has just gone something traumatic and Trupanion really taught me how valuable they are as an insurance provider and partner with my perfect little kitty.
Insurer: Trupanion
By: PATRICK MCCUNE
First Claim
I filed my first claim and it was soooo easy. I got my money quickly. The whole process was a great experience!
Insurer: MetLife
By: Jennifer