Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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The Nationwide agent
The Nationwide agent, Jon, was very courteous and made application for the policy easy.
Insurer: Nationwide
By: customer
wonderful customer service smooth as…
wonderful customer service smooth as silk
Insurer: Nationwide
By: customer stephanie thompson
The app is great
The app is easy to use to submit claims. Direct deposit reimbursement takes longer than I think it should. I’m not happy that the appointment charge is not covered if seeing a tech vs an actual vet.
Insurer: Pets Best
By: TRACY WRIGHT
app is easy to navigate and use
app is easy to navigate and use. Process is simple and clear. And the response is fast. Love it!
Insurer: MetLife
By: Chibi
Expedient refunds on claims
Expedient refunds on claims. No hassle on filing. Great service.
Insurer: MetLife
By: customer
Quality American Product, Fair Price
First off, the people are so friendly and helpful (plus real humans in the USA). Second, I feel I'm getting a quality product at a fair price. Third, the one time I made a claim, it was very easy and their follow through was timely. I highly recommend Prudent Pet Insurance.
Insurer: Prudent Pet
By: Margret
Aileen Andino and Maggie's policy
I spoke with Aileen Andino who went into detail about the policy and she answered all of the questions that I asked. She was very knowledgeable and very pleasant to talk with. No high pressure sales talk either which I don't care for. In fact I was thinking about a lower priced policy but changed my mind and went with the 10K policy.
Insurer: Fetch
By: John Taylor