Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Easy app to use
Easy app to use. Customer service excellent.
Insurer: MetLife
By: Don Vergara
Fast, easy claims process
I wasn’t sure what would be covered and was very pleased and surprised at how quick and easy the process was, and what was covered was exactly as stated, no runaround.
Insurer: Spot
By: Dog Mom
Always very helpful over phone
Always very helpful over phone
Insurer: Spot Canada
By: customer
So happy with it!
We've had Healthy Paws insurance for 8 years and are so happy that we made the decision to get it! Never had a single issue with them.
Insurer: Healthy Paws
By: AlexI
Very helpful and responded in a timely…
Very helpful and responded in a timely manner with my claim.
Insurer: Spot
By: Anita Jenkins
Still having issues with filing claims
Still having issues with filing claims. Site only wants to give you Vets name in drop down. Wont let you put in your own such a Petsmart. Cais are processed quickly but waiting fir the check is another thing entirely. Process could be more user friendly
Insurer: Embrace
By: Corinne
Spot Pet Insurance is awesome
Spot Pet Insurance is awesome. I received my reimbursement within a few days but then I misplaced the check! I contacted them and they graciously reissued me a replacement. Thank you so much for such a great service.
Insurer: Spot
By: Denise C.
We had good experiences the last two…
We had good experiences the last two times we called but a few times the rep was not giving me an answer. I knew I was covered but she was very short with me.
Insurer: MetLife
By: customer James J Chandler
Great service
Helpful customer support and explan what i needed to proceed with claim.
Insurer: Spot
By: Patricia Jones