Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Usual delay tactics that insurance…
Usual delay tactics that insurance companies employ. Result is the claim is still not settled.
Insurer: Healthy Paws
By: Hoshang Baria
Nationwide pet insurance has saved us
Nationwide pet insurance has saved us. Our young dog has had a few unexpected and costly issues this year - an illness of IMPA that made him really sick and also an abscess on his hind foot. Nationwide claims are incredibly easy to file, and they process them quickly. The quick reimbursements have taken much of the added financial stress off our shoulders so we can focus on our pup’s care.
Insurer: Nationwide
By: customer
A little disappointing
The coverage for my dog is OK. They have been extremely slow in processing my claim. They've asked multiple times for vet notes which I have submitted at least twice and no response. This is very disappointing as I have read many positive reviews but sadly this isn't one.
Insurer: MetLife
By: Susan C. Roberson
I have had Pets Best for years
I have had Pets Best for years. They recently got bought out by another company and it has gone completely downhill. I can't recommend them anymore. I would switch my cat to another insurance if I could but he has pre-existing conditions so I have to keep them. All future animals will go on another insurance plan with a company that is not owned by this corporate outfit. The customer service is terrible- it used to be outstanding. They don't care anymore. I filed a wellness claim and they reprocessed it again incorrectly. I am done calling in and dealing with this. In the past wellness and illness claims could be sent together and they knew how to process it correctly- now they don't know what they are doing with claims or even what your policy includes. If you are looking for a good pet insurance- look elsewhere.
Insurer: Pets Best
By: Dwayne Duell-Waite
Friendly and knowledgeable
Friendly and knowledgeable . They were very helpful and understanding about my questions.
Insurer: Pumpkin
By: Pam
It seems not only has Pumpkin made a…
It seems not only has Pumpkin made a lot of formatting changes in their website presentation, but they have also accelerated their customer service skills.
Insurer: Pumpkin
By: Kathleen
MetLife Pet Insurance - Positive!
I just posted a negative review of MetLife Life Insurance. The same cannot be said of MetLife Pet Insurance. I submitted documentation about my dog's illness and was paid within a few weeks. No stalling. When calling I always get to talk to a person and all of the customer service people I've talked so far were extremely helpful and pleasant.
Insurer: MetLife
By: Bela Fidel
Amazing company!
I cannot begin to express the level of satisfaction and peace of mind that I have experienced with this wonderful company! After numerous very, very expensive hospitalizations, emergencies, and procedures for my dogs, they have seamlessly covered those claims within several days with no problems or pushback whatsoever. I recommend this company to everyone I know who is looking for pet insurance. They really do it right and do it very, very well! They also have a very caring attitude in their communications, which is comforting during these stressful times as well as through telephone communications.
Insurer: Healthy Paws
By: Donna Natale
Prompt response
Prompt response. Thoughtful explanations. Ease of communication.
Insurer: Trupanion
By: Sonja