Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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I love Pets Best
I love Pets Best. I’ve never had any issues with coverage. I recently had a question about my latest claim. They were extremely helpful and answered all my questions.
Insurer: Pets Best
By: Jo
Trupanion provides excellent service
Trupanion handled my dachshund back claim in 24 hours. I am so appreciative of their service and will tell others how great they are!!! Thank you so much!
Insurer: Trupanion
By: Tracy
Gret customer service and easy to navigate!
Gret customer service and easy to navigate.
Insurer: MetLife
By: Christina Santos
Quick service and communication
Fast service and communication while I was waiting
Insurer: MetLife
By: Linda Ferguson
Happy
I am very satisfied with the quick responses, I am looking for to a long relationship with Nationwide
Insurer: Nationwide
By: Anna LaMar
I have 6 pets insured with them !!! 5 STARS !!!!
I'm so so so lucky to have this pet insurance. It saved me soooo much money. I have 6 pets insured with Pumpkin and 3 of my pets got seriously sick and the bills of the hospital stay of my doggies were a few thousand $$$. They approved my case in 1 day and I had the money back in my bank account in 3 days. Unbelievable !!!! Please don't wait till something happens to your furry friend and then you want to buy pet insurance. Then its too late. You never know what can happen. I also have a younger 5 year old sweet Chihuahua Dachshund Mix and all of a sudden she needed to go to the hospital because and had to stay there for 3 days and was diagnosed with Diabetes. The hospital bill was a few thousand $$ and they paid super quick for it because it was not preexisting. I have now 4 dogs and 2 cats insured with them. A few years ago, I had a different pet insurance but they raised their premiums like crazy every year and now I'm with Pumpkin and they have good prices. Remember, the premium always depends on the breed of the dog and their life expectancy. Of course a younger healthy dog is much cheaper than an older dog. Don't look any further and get your furry friend insured with Pumpkin. Submitting claims on their website is pretty easy as well. I usually don't like insurances but I LOVE PUMPKIN !!!!!
Insurer: Pumpkin
By: Jan Dorwarth
Service is great you email the receipts…
Service is great you email the receipts and all done ✅
Insurer: MetLife
By: Laura Acosta
Quick processing
Quick processing . Great customer service
Insurer: MetLife
By: Evangeline Ballesteros
Good policy horrible website
The policy is good and coverage. Website is unusably bad and payout take too long to come back. BY far the worst part of Metlife Pet is the website. If I didn't have a solid contact there to call, I would have cancelled my policy years ago.
Insurer: MetLife
By: customer
Seamless claims processing + the first…
Seamless claims processing + the first question “Is your pet fine?”
Insurer: MetLife
By: customer