Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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First of all
First of all, I did not have to wait. Amanda ? answered all my Questions and send me the needed information to my e-mail address. Very friendly.
Insurer: Fetch Canada
By: Jutta Tiemann
Excellent and hassle free process
Excellent and hassle free process. The application for a claim was simple and detailed. Turn around was quick and without complication’s.
Insurer: Spot
By: Corina Delgado
Chat team was very helpful…
I needed help with getting my documents from the vet for my claim. The chat team were very helpful and the claim process was completed quickly. Great job!!
Insurer: Fetch
By: Lisa
Beautiful experience
Beautiful experience! She was very knowledgeable about my insurance policy for my pets and assisted me with adding my new fur baby. I would 10/10 recommend her specifically to anyone who wants to enroll their fur babies in Fetch Pet Insurance. GIVE HER A RAISE <3
Insurer: Fetch
By: Saudi Gipson
It is always a pleasure to work with…
It is always a pleasure to work with PetsBest. The review and process claims very quickly and truly care about your pet. I am happy to recommend them to anyone.
Insurer: Pets Best
By: Carol Walker
I would like to thank Aileen A
I would like to thank Aileen A. for helping me set up insurance for my 2 cats. She was polite, informative and understanding. She was also very patient…. She endured listening to me blow off steam regarding my previous pet insurance experience.
Insurer: Fetch Canada
By: Cheryl.
I spoke to a "person" who said I have…
I spoke to a "person" who said I have to use autopay. I am retired and on a fixed income. I NEED to know what is being paid and when at my discretion. I don't want autopay I asked her to send me and email each month, she said she can't By the way, I found autopay on the portal and canceled it.
Insurer: Trupanion
By: K Debbie Runciman
Claims Made Simple
The claim process has been super easy and a few days later the claim is paid. When I have a question, I send an email and get a fast response…within an hour. Pumpkin has been great for us and we highly recommend them.
Insurer: Pumpkin
By: Margaret
Claims denied because "despite repeated…
Claims denied because "despite repeated attempts they could not verify information with my vet." Despite sending over ~40 pages of PDFs for the last 2 years health on my pet, and super weird how whenever I call the vet they answer? In effect, if they want to deny your claim they can just say "sorry we totally tried calling but then like, no one answered? weird right anyways MONEY PLEASE" Stay far, far away from this garbage company. What a total joke. PS: Bonus points for -- in the year 2026 -- being one of those awesome companies that will happily let you sign up friction-free online, but if you want to cancel they make you call them. That alone is a red flag.
Insurer: ASPCA
By: Teo Dell'Amico
Fantastic customer service
Fantastic customer service. Arlene spoke very sweet and listened well. Thank you for helping me get things straightened out.
Insurer: Fetch
By: Heather