Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The portal has been broken
The portal has been broken Since October 2025. Every time I open a claim there’s an error so I’ve had to email everything to submit my claims. I’ve called and spoken to numerous people and no one can tell me when it will be fixed. They don’t answer emails most of the time, there are so many delays. I’ve been a customer since 2020 and the experience used to be great. It’s terrible now.
Insurer: Pets Best
By: MD
He was able to answer all of our…
He was able to answer all of our questions quickly and thoroughly. He explained everything clearly and precisely.
Insurer: Fetch Canada
By: Tracy Schultz
It is easy to file the claims with Spot…
It is easy to file the claims with Spot Pet. We had to euthanize our dog Max last month and they sent a beautiful sympathy email and also cancelled his insurance without my having to ask. They also called and said how sorry they were that our dog passed.
Insurer: Spot
By: Connie Meyers
adoro claims experience
Very quick response no issues :-)
Insurer: Adoro
By: Tracy
Very disappointed with customer service…
Very disappointed with customer service since I signed up in October. I haven’t even had a claim yet. After several emails they are unwilling to answer questions regarding coverage and keep spewing general legal jargon. I’m getting the impression they will find every way to deny a claim. They are completely overpriced as well. I’ve also received conflicting and incorrect information in the past over the phone. I’m really frustrated and ready to cancel.
Insurer: Trupanion Canada
By: Stefanie S
The company is really quick on paying claims
The company is really quick on processing the claims and reimbursment.
Insurer: Spot
By: Michelle
Not satisfied with customer experience…
Not satisfied with customer experience - lack of notification of policy expiration / renewal, confusing terminology on dashboard showing policy dates as current dates and not expliciting stating currently expired, and lack of ability to provide a one-time exception to retro active most recent claim that was submitted.
Insurer: Nationwide
By: Michaela R
Great service experience...
Melody was very informative and helpful in renewing my policy and reviewing coverages/costs.
Insurer: Nationwide
By: customer
Very easy to submit a claim and refunds…
Very easy to submit a claim and refunds are there within a week every time!
Insurer: Spot
By: Emma McMahan