Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Easy to navigate and great chat
Easy to navigate and great chat
Insurer: Prudent Pet
By: Jose Antonio
Excellent service and response time
Met Life is always quick to review and reimburse.
Insurer: MetLife
By: customer
Quick and Easy!
Quick answers to my questions. Very knowledgable and respectful of my time!
Insurer: Nationwide
By: Laura L
Easy to work with filing a claim for…
Easy to work with filing a claim for our pet and quick response.
Insurer: MetLife
By: customer
Great company and animal lovers!
You handled my 2 claims quickly and professionally!!! The person I spoke to on the phone was professional and kind! You are a great company of animal lovers!!
Insurer: Trupanion
By: Linda Wills
Prompt and professional
In my two or three years with Metlife, I've always had exceptional customer service. Only one time have I ever been disappointed. The last claim I filed was reviewed and paid out in 3 days. I am very happy with my Metlife experience so far. I do not have children, my dogs are my babies.
Insurer: MetLife
By: Punky
The agent that helped me was fantastic…
The agent that helped me was fantastic and very friendly professional
Insurer: Nationwide
By: Caroline
Christina was very helpful and…
Christina was very helpful and explained the different quotes for each coverage.
Insurer: Nationwide
By: Ashley
Ms Donna was extremely helpful .
Ms Donna was extremely helpful and understanding of our situation.. We are Very Pleased with Fetch, and will continue to Keep Our Levi Henry under your Blanket. Thank You Donna!!!!!!!!!!!!
Insurer: Fetch
By: Hank Wunderlich