Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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I have been having problems submitting…
I have been having problems submitting my records that Fetch ins needs. I have called several times. today I got in contact with Samantha she was great in helping me on what i have to do THANK YOU so much.
Insurer: Fetch
By: customer
Eric was able to walk me through the…
Eric was able to walk me through the various options so that I could obtain the best insurance for my pet.
Insurer: Nationwide
By: customer
Thank you…
Thank you for a quick response and ensuring my "kids" Rufus and Finley are looked after.
Insurer: Nationwide
By: Keifer
Great Experience Quoting Pet Insurance
I had a great experience with quoting pet insurance for my two doggos. Nationwide was easy to provide an indication with and corresponded quickly for additional information that they needed.
Insurer: Nationwide
By: Alayna Dryden
Get Figo
Get Figo! They were transparent, easy-to-reach, and they covered exactly what they said they would
Insurer: Figo
By: Carrie
Hi I have had a great experience talking to Kia getting info for my pets.
Hi, I talked to Kia (EXT 6270), and he was amazing and patient and kind in answering many of my questions with patience and very professional.
Insurer: Nationwide
By: Fatemeh
Professional, Knowledgeable and Polite.
My questions were answered immediately and professionally. The agent was very knowledgeable, polite made and professional.
Insurer: Fetch
By: teeling1993
Pet's Best is OK
I have been marginally happy with Pet's Best over the last 4 years. I did have an issue where they covered a surgery that didn't accomplish anything, but wouldn't cover a treatment (because it was an 'alternative therapy'). However, that treatment has been more effective and resolved our issue. I'm also highly frustrated at the $351 price hike due to my pug turning 5. The reason was the breed and age. The dog has not even reached it's deductible for 2 years. The customer service is not understanding and gives very scripted and generic responses to you being upset. Same when I tried to get our previously mentioned treatment covered, even with pages of appeal information from our specialty vet... they wouldn't even entertain the idea. Just a generic 'nope, it's not on our list of medications'. Knowing people who have been through catastrophic events with their pets, I have chosen to stay with Pet's Best 'just in case'. Unfortunately, even with the price hike, they still offer the best coverage (I shopped around). Having said all of this, I guess it's the way the world is now a days. No one cares about helping you, they're just out to make money.
Insurer: Pets Best
By: Erica Shott
First claim and they denied it
First claim and they denied it. They mentioned some pre-policy examination that was required but they sure took my money. I followed all of the initial steps they provided and no where was there a "pre-policy examination" mentioned. Our dog is mostly healthy but I got the insurance because she's getting older now and I wanted to be sure we could get her care if something happened. Really disappointed in this insurance, it was horrible.
Insurer: Embrace
By: T. A. Baut
Excellent service and super easy to work with!
I recently set up Spot pet insurance for my two dogs, and the entire process was incredibly smooth and straightforward. The website was user-friendly, the options were clearly explained, and I was able to get both policies active in just a few minutes. No hassle, no confusion—just quick and easy setup. What really impressed me though was their claim processing. I submitted a claim recently, and it was handled quickly and efficiently. The reimbursement came through faster than I expected, with clear communication throughout the process. It took a huge weight off my shoulders knowing that Spot has my dogs' backs when they need vet care. I highly recommend Spot Pet Insurance to any pet parent looking for reliable coverage without the headaches. Their team clearly understands how important our furry family members are. Five stars all the way! — Chris Lewis, San Diego, CA
Insurer: Spot
By: Christopher