Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Giving Ella an amazing opportunity to continue life as a tripod
I was about to cancel this insurance as my Ella, an English mastiff, was healthy however through divine intervention, I kept it. A couple of months later, she was diagnosed with osteosarcoma of R back knee in June and now she is a happy very functional tripod. Pets Best has been amazing with reimbursements and allowing Ella to get the treatment that she needs to keep osteosarcoma at bay.
Insurer: Pets Best
By: Janie Castillo
All was good quick response
All was good quick response
Insurer: MetLife
By: customerkathy st john
Stay away from Healthy Paws
I have had Healthy Paws for years and thought it was the best company around. Since they were bought out, I not only no longer recommend them, but I also warn people away from them. As soon as your pet reaches a certain age, they are put into a category where they are not eligible for the insurance you purchased when they were younger, even though your rates were raised a considerable amount every single year. I currently have three dogs insured with them. As soon as the oldest turned eight and her renewal came up, she was bumped from 90% coverage with $250 deductible to 70% coverage with $500 deductible. I suspect that, as she continues to age, the coverage will continue to drop. This is not what they promised when we signed up. And, don't bother calling them. You will be connected to an overseas call center where you won't be able to understand a word. They know you are stuck because older pets are hard to insure, so they're taking advantage of all of us. I will be looking for a different company for my younger dogs, or maybe putting the premium into a savings account and taking out accident only insurance with another company. Don't get fooled into using Healthy Paws. It is not the company it used to be.
Insurer: Healthy Paws
By: Bonnie Urban
We love Spot insurance
We love Spot insurance. We, unfortunately, have had to submit several claims. Submitting the claims is fast, easy and quick. Reimbursement comes with a detailed explanation and are easy to understand. I would highly recommend using Spot.
Insurer: Spot
By: Jm
Splendid communcation
Ok. As expected. Maintained communication to help me apply and complete. Emailed me to help update the application.
Insurer: MetLife
By: barbara care
So pleased with our experience!
Wonderful experience with our Fetch claim! Communication was terrific, coverage was great. Very pleased with the breakdown that was sent, showing our claim, how much was our deductible, how much was covered for each item. So glad we have Fetch insurance!
Insurer: Fetch
By: Ruth
There was an error made when uploading…
There was an error made when uploading my medical notes/invoices for a claim and the Fetch representative calmly and politely walked me through how to correct it.
Insurer: Fetch Canada
By: Lori B.
Great customer service from Carey
Great customer service from Carey. Efficient and kind so glad I got Carey today. He was knowledgeable to figure out my payment issues.
Insurer: Fetch
By: Jennifer seaman
After paying for several months
After paying for several months, I filed a claim for $178. It took them an entire month, asking me for a lot of documents and information, only to finally tell me it wasn’t covered. This was very frustrating, especially because I had spoken with them multiple times before and they had told me it would be covered.
Insurer: Fetch
By: Nicolas Londoño
Pumpkin is quick to respond to new…
Pumpkin is quick to respond to new invoices
Insurer: Pumpkin
By: Pam and Bob