Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,034 total
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Your agent was so sweet
Your agent was so sweet. He said he woukd help me get out bunny covered nose to tail!
Insurer: Nationwide
By: customer
Quick and easy claim
Recently my dog Cash was diagnosed with IVDD which required immediate emergency surgery. I was able to file his claim and received reimbursement in a timely manner. It was such a stressful situation but the claims process was so quick and easy it was one less stress.
Insurer: MetLife
By: Pinky
Easy to use Healthy Paws website and…
Easy to use Healthy Paws website and phone help is also available. Easy to submit claims; documents promptly reviewed with prompt payment of covered items. My dog has several health issues that have required vetinary interventions, including several hospitalization over a six year period. My puppy is 6 year old puppy and for the six years I have had Chewy Health Insurance. I am so glad that I chose Chewy for my beautiful and loving dog.
Insurer: Healthy Paws
By: Joanne M.
Excellent first time use!
My experience could not have been better! The claim was easy to fill out online and was processed quickly and a check mailed just as quickly.
Insurer: Pumpkin
By: Gene O
All throughout a good experience
All throughout a good experience. Customer service has been great. Very helpful and have walk me through some issues I was having.
Insurer: MetLife
By: Alexandra Pierna
Good communication
Good communication, quickly claims processing.
Insurer: Spot
By: Audrey Sarasin
Miss leading !
I haven't even got approved for coverage yet and already have 3 -strikes ! was Mislead from rep and enrollment telling me she was my one on one contact ( No calling the 800 # and speaking to just anyone) 2- sitting on Hold for 5-15 mins to reach a rep "Unacceptable" 3-the rep I did finally reach @ the 800 # could Not answer simple questions === I do not recommend ===
Insurer: Embrace
By: kay
Handled our claim in a prompt…
Handled our claim in a prompt professional manner.
Insurer: Spot
By: Stephen Taddeo