Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Abysmal
Our dog was scheduled for a major surgery, with the understanding that insurance would cover it, as Trupanion had covered prior diagnostic procedures related to the surgery. The day before the surgery, we were told that insurance would not, in fact, cover the surgery, and that the previous claims in relation to the surgery were approved in error. Appealing it would've resulted in extra, unrelated procedures that might've resulted in us having the surgery covered - which was simply not an option given the time sensitive nature of the surgery. The surgery would've been a median of $14,000 out of pocket. To have to cancel the day of, despite both the vet and the surgeon's clinic reaching out to insurance to further explain why the surgery should not have been related to a "prior existing condition," was one of the most heart wrenching moments we've had as pet owners. Completely worthless service. We would be better off cancelling this insurance and setting aside the amount we pay monthly into a savings account to pay for all things out of pocket, considering that our pet's regular exams were not covered.
Insurer: Trupanion
By: Christopher
Even though call centers have scripts
Even though call centers have scripts, you cant teach warmth and interest in the caller. Each time I have called I feel valued and I appreciate being asked about my pet. It warms the transaction. I also hugely appreciate the team is in the USA. The quality is there vs. dreading to get through the call at other company outsourced centers.
Insurer: MetLife
By: customer
Fetch is GREAT it was my first time…
Fetch is GREAT it was my first time submitting in claim and the steps was clear and everything that was responded to me happened i really am grateful for a terrific insurance experience
Insurer: Fetch
By: Sheryn H
Great experience
Great experience. Aileen was professional and knowledgeable.
Insurer: Fetch
By: Chuck Cashmore
Easy to upload documents
Easy to upload documents, fast response and ability to refund to my bank.
Insurer: Pets Best
By: Ms Victoria Turle
Claims processing and communication …
Overall the claims and the payment process has been quick. The team is very responsive in their email communication. I did have some problems submitting claims through the app initially.
Insurer: Spot
By: Britt Levine
MetLife Pet insurance has been the most…
MetLife Pet insurance has been the most trustworthy and affordable option that we've found for our dog. All information is laid out clearly so we know which option is best and claims are processed fairly and in a timely manner.
Insurer: MetLife
By: Emily Locke
Darren was very helpful and polite.
Darren was very helpful and polite.
Insurer: Nationwide
By: Barbara Sutton