Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,034 total
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We were very grateful to have Trupanion…
We were very grateful to have Trupanion covering our Lucy when she suffered a torn ACL and a second leg injury not long after. With Trupanion’s coverage we were able to get Lucy the best care, so soon it was as if the injuries had never happened. Our family, including Lucy, highly recommend them!
Insurer: Trupanion
By: Leslie
The person with whom I spoke was open
The person with whom I spoke was open, knowledgeable and very helpful.
Insurer: Embrace
By: Robert Herdliska
I still have no idea if I have…
I still have no idea if I have insurance. It’s been over a week and I haven’t heard anything nor have a number to call to confirm, yet I’ve been charged 200 dollars already and no way of connecting to understand more.
Insurer: Nationwide
By: customer
The wonderful staff at MetLife make…
The wonderful staff at MetLife make your steps so much easier in assisting with questions and refunds. I have been a client for 10 years and planning to add their wonderful “Wellness” program for my Oriental Siamese!
Insurer: MetLife
By: Madeleine
All our questions were answered by our…
All our questions were answered by our sales person. He was patient with our concerns.
Insurer: Nationwide
By: Paul Bonawitz
It was easy to sign up but I was…
It was easy to sign up but I was supposed to hear by mail and I have yet to receive anything. My dog has to go to the vet next week so I hope I'm covered.
Insurer: Nationwide
By: customer
Customer service is always excellent
Customer service is always excellent. Refunds are much quicker now.
Insurer: Pumpkin
By: Sptower
Again the customer service has been excellent.
Again the customer service has been excellent. Amanda was a great help in dealing with the situation i was calling about. The wait for an agent was reasonable and I like how the agents talk about our pet by name. Thank you again, Fetch, and all the staff. Don Fraser
Insurer: Fetch Canada
By: Don Fraser
Dog's ACL surgery
I normally don't put reviews out, however, I will for Healthypaws. For an insurance company they made getting my dogs 2nd acl surgery covered quick and easy. The reimbursement came just as quickly! They care and it shows, especially in the follow up email I received asking how she's doing.
Insurer: Healthy Paws
By: Kristin
5 Stars!!
MetLife Pet Insurance has been exceptional! So easy to use and to get reimbursed! Thank you for making it such a great and easy experience.
Insurer: MetLife
By: Carol Juliano