Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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It is so easy to submit a claim for our Penny.
It is so easy to submit a claim for our Penny and reimbursement is fast! Communication is the key!!
Insurer: MetLife
By: PJ Miller
Aileen is a very sweet person to talk…
Aileen is a very sweet person to talk to. Really helpful with my new policy. Thank you
Insurer: Fetch Canada
By: Jean
Customer service inaccessible
Customer service inaccessible. Website fails. Company is unreachable except to take $3k/year. Terrible terrible terrible performance. BEWARE.
Insurer: Pets Best
By: Jason Feldman
Great customer service when i called to verify benefits.
Great customer service when i called to verify benefits. Explained them very clearly.
Insurer: MetLife
By: customer
Fast responses and processing of…
Fast responses and processing of claims. Friendly helpful customer service on the phone.
Insurer: MetLife
By: Cindy
Quick reimbursement
Quick reimbursement, friendly advisors
Insurer: MetLife
By: customer
Best Pet Insurance Company in US
MetLife makes life easier for owners and in return we can make life better for our pups. Love the easy to use app, love the customer service, love the claim service, and we will continue to use MetLife in the future so long as they keep up the great work!
Insurer: MetLife
By: AussieShepOwner
Great customer service and a must if…
Great customer service and a must if you have a pet with health issues!!
Insurer: MetLife
By: Linda S.
Adding a second pet
Aileen was great in helping me add on my second pet to my policy. She explained the details of my policy and was very sweet!
Insurer: Fetch Canada
By: Sandra Matti
Very easy to work
Very easy to work with! And very quick to respond
Insurer: Pumpkin
By: BROOKE GINDLESBERGER