Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Easy to file claim
It is very easy to file a claim and they are very quick to respond. I have submitted claims after paying out of pocket and have been reimbursed without much delay. They are also always available and friendly to help with any questions. I recently had a claim filed by the vet and paid the difference. It was extemely fast!
Insurer: Trupanion
By: Claudine
Claims were processed and paid quickly
Trupanion responded to both the estimates from emergency vet clinic and orthopaedic surgeon for my dog's fractured femur promptly, processed the claims, and paid all within a few days. I'm so relieved that I chose Trupanion years ago.
Insurer: Trupanion
By: Pam
I can't believe how wonderful Healthy…
I can't believe how wonderful Healthy Paws Pet Insurance is. Tuesday we had an expensive procedure on our boy and Healthy Paws and by Friday I had my reimbursement from the insurance. They have always been there for me big or small. Thank you Healthy Paws. Melinde Waddle
Insurer: Healthy Paws
By: Melinde and David Waddle
Nadine was great
Nadine was great. Super fun and helpful. Did a fantastic job with getting me what I needed. Thank you!!!
Insurer: Fetch
By: Joshua Laster
Excellent customer service …
Very helpful explained everything answers all questions
Insurer: Nationwide
By: SHANNON GUZASKI
The app is very easy to use and…
The app is very easy to use and intuitive. The team reviews my claims very fast and respect that the care about my dogs health!
Insurer: MetLife
By: customer
Compassionate and knowledgeable…
Compassionate and knowledgeable customer service!
Insurer: Prudent Pet
By: lpishroyanyahoo.com
I'm not one to rave about companies
I'm not one to rave about companies, nor to give out five stars readily whatsoever. But Spot has been a bright spot in a world of flaky businesses. They've been incredibly easy to work with. Processing claims has been a breeze. I frequently recommend Spot to everyone I talk with about pet insurance. (Just be sure to get plenty of annual coverage. I'd have gotten 5k a year if I had it to do over again.)
Insurer: Spot
By: customer
Yaz was super helpful
Yaz was super helpful, professional and kind. Perfect person to represent Nationwide with enrolling our new kitten.
Insurer: Nationwide
By: Jimmy Lee