Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Never have a worry
I’ve never had any problems getting my reimbursements for the medical needs of my dog. Always timely. And if I have a question there is always someone there to answer with a very friendly manner.
Insurer: MetLife
By: Priscilla Wilson
Fast claim adjustments friendly staff
Fast claim adjustments friendly staff
Insurer: MetLife
By: Autumn
It was an non stressful experience I…
It was an non stressful experience I submitted the vet bill they reviewed and paid the claim wish everything was this easy
Insurer: Pets Best
By: Dog mom
Help When You Need It Mist
My pet has suffered from cancer for the past 12 months. The emotional toll is significant as is the cost of medical care. Healthy Paws pet insurance coverage has been one of the saving graces throughout this process. I highly recommend Healthy Paws Pet insurance.
Insurer: Healthy Paws
By: RICHARD SCOTT
Excellent customer service
The agent was very knowledgeable and help assist us with picking the perfect policy for our fur family
Insurer: Nationwide
By: Myrana
Easy peasy
I sort of thought it was going to be difficult but it was so very easy! Thank you Spot Pet love your service
Insurer: Spot
By: Sandy
Transfer of Pet insurance to my name following my wife's passing
The compassionate help I received was professional and straightforward. The employees were easy to understand and easily guided me through the process. They asked good questions and were quick to confirm my answers. Both Josh and Jordan were amazing to work with and would encourage them to take leadership roles in their fields.
Insurer: Fetch Canada
By: Bruce Cameron
Great customer service
Great customer service, prompt response, very easy to use app for claims and quick payment processing.. highly recommend
Insurer: ASPCA
By: Elizabeth Contreras