Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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This company doesn't avoid you or give…
This company doesn't avoid you or give excuses to not pay the claim like Pet's Best! I am so grateful I moved to Spot... they are Spot On your dogs side !!
Insurer: Spot
By: customer
I
My claim was denied because my puppy had a previous issue of swallowing an object within 18 months. I had not known of this rule before I signed for pet insurance. Beware of this ruling before enrolling in Pets Best Pet Insurance
Insurer: Pets Best
By: Judy
Interactions
All of our interactions have been very positive and informative; even when there are levels of frustration involved.
Insurer: Trupanion
By: Theresa
I was skeptical
I was skeptical, but it was relatively easy to make a claim as long as you keep records, and reimbursement for my dog’s vet bills was reasonably prompt. Their website is friendly & easy to navigate.
Insurer: Spot
By: Roy N.
VERY fast response on claims payments
VERY fast response on claims payments. No quibbling about what will be covered.
Insurer: Trupanion
By: Richard Levine
Such an easy claim process
Such an easy claim process. I love how they pay the vet directly and I’m only responsible for the 10% difference. Also how quickly you get the claim settlement description. Incredible service!
Insurer: Trupanion
By: Tyler Rutledge
After my insurance almost doubled
After my insurance almost doubled, I requested to cancel. I then did so in writing, not once, but twice. You refused to take it. I therefore had to stop my vacation in another country to call, multiple times only to be told I had to fill out a form. I therefore had to walk to get internet and charge my computer to do so, only to learn from a supervisor that the emails should have been good enough, basically I was lied to in an effort to continue charging my credit card. Even if we could work out a new policy, I will not give money to a company that can't tell the truth. PLEASE STOP SENDING ME EMAILS
Insurer: MetLife
By: customer
Great Pet Insurance
I’ve had my Pet insurance policy for over two years now and I’ve had nothing but great experiences. I have submitted several claims for my dog over the years and every time I talk to customer service they’ve been nothing but pleasant. Also the refund policy is quick and easy and accurate every time and the monthly premiums are Affordable.
Insurer: MetLife
By: Joey
Extremely Happy With Pumpkin
Claims are processed quickly, and their customer service is the best!
Insurer: Pumpkin
By: Paula Gotlibowski