Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Ease of filing a claim
Ease of filing a claim. Swift response. Quick Resolution and payment of claim.
Insurer: MetLife
By: JEFF BLACK
Easy to submit claims
Easy to submit claims. Fast service and good communication.
Insurer: MetLife
By: customer
Best decision ever
The system is easy to navigate submitting a claim all the information needed is spelled out before you submit. The review and refund is super quick! This insurance for my pets has been the best decision I’ve ever made.
Insurer: MetLife
By: Cassandre Kowal
the worst company stay away they will…
the worst company stay away they will hardly cover anything and cancel you
Insurer: Nationwide
By: DERINDA Powley
great company to have pet insurance…
great company to have pet insurance with they listen to all my concerns regarding my pet and pay the claims quickly once i email them over to their claims department
Insurer: MetLife
By: michelle ferraro
Your app is simple to use for claims…
Your app is simple to use for claims and to find answers to my questions. Your processing of claims and payment was prompt. I’m very satisfied with MetLife Pet Insurance! Lina Hernandez
Insurer: MetLife
By: Lina Hernandez
Love the coverage
Love the coverage, and the reimbursement process which makes filing a claim and getting refunds super easy and quick. Love the website. But why do you need two months of premiums up front ? None of my other insurance policies require this.
Insurer: Nationwide
By: radioguyrj
Trust worthy people
Trust worthy people, excellent customer service I will never leave and I refer everybody I know with pets to use you
Insurer: MetLife
By: Charmaine Schaefer
Very responsive customer service team
Very responsive customer service team. All very easy to file claims.
Insurer: Trupanion
By: Jennifer
5 ☆ Pet Insurance Co!
We've had Fetch Pet Ins. for years and couldn't be happier with this company!! They have always paid our claims. Always helpful & courteous when talking to customer service also!
Insurer: Fetch
By: Carol Pierce