Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Teddy’s surgery
My dog, Teddy, needed surgery. He had the procedure at Blue Pearl. The process was seamless. Blue Pearl submitted their invoice. Trupanion approved it in minutes, and I only needed to pay my portion of the bill……. Very easy, and I was so thankful we have coverage!
Insurer: Trupanion
By: Debbie
No Hassle Claim.
No hassle claim. Quick response and payment on a significant surgery bill for my dog. 8 Day turn around between claim and payment.
Insurer: Spot
By: Barbara Losey
Helpful call with Fabrice
I made contact with Fabrice and we had a long conversation as I was looking for Pet Health Insurance for Cedric, our brand new Cavapoo. We have always had dogs but this is the first time looking for insurance and there are many choices. The conversation with Fabrice helped me decide and have signed on with Fetch.
Insurer: Fetch
By: Grete Greenacre
I have been more happy with my service
I have been more happy with my service. It required 1 appeal for false pre-existing condition, but has been smooth since.
Insurer: MetLife
By: customer
Amanda was professional with a personal…
Amanda was professional with a personal touch. Very friendly and helpful. We ended up connecting on more than pet insurance, she was a pleasure to deal with
Insurer: Fetch Canada
By: Sandra Gill
Easy submission of claims
MetLife has been great- the ease of submitting a claim is wonderful and they seem to care about the health of my cat!
Insurer: MetLife
By: Monica
We had a few delays with processing…
We had a few delays with processing forms initially, but overall the experience of working with MetLife has been great. My dog's health issues have been stressful and I've felt a lot of relief knowing we don't have to fight to get our reimbursements.
Insurer: MetLife
By: customer
Easy to file, ask questions and get reimbursed
Easy to file a claim. Responsive to my questions. Reimbursement is fast.
Insurer: Trupanion
By: Brenda
Easy process from start to finish!
Easy process from start to finish. No red tape, just straight to the point. The app is incredibly simple to use, and submitting claims takes only a few minutes. Reimbursements are processed quickly, and the whole experience is stress-free. It’s so easy, your pet could practically do it! Definitely one of the most user-friendly pet insurance options out there.
Insurer: Fetch
By: Cleveland S.
Fantastic customer service!!
Fantastic customer service! Franklin was awesome!
Insurer: Nationwide
By: Lori