Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Bethany was great
Bethany was great. She answered all the questions I have for the policy and helped me understand more of the details. She even helps set up a future date for the policy to begin. Communication is way better than my current pet insurance company.
Insurer: Prudent Pet
By: Helen Lam
One of the best decisions we ever made.
Super easy to submit claims and getting pet insurance for our kitty was one of the best decisions we ever made. She had to have surgery and is now on prescription food. This insurance has drastically reduced the added expense of our out of pocket costs. Thank you MetLife Pet Insurance for always being there with kindness and compassion.
Insurer: MetLife
By: RW
Speedy and efficient thank you!
Speedy and efficient thank you!
Insurer: MetLife
By: customer
Everything about this company is worth…
Everything about this company is worth every penny I pay. Very quick response and convenient online service. Bravo!
Insurer: MetLife
By: John
The client service reps were kind and…
The client service reps were kind and quick. Thank you!
Insurer: MetLife
By: customer
Great customer service
Great customer service. Professional people and I use to work for Metlife as a recruiter.
Insurer: MetLife
By: Todd M
Constant status communication
Constant status communication and explanations of EOB.
Insurer: Fetch
By: MER
easy to use site and process
easy to use site and process
Insurer: MetLife
By: Michelle Weteska
Always quick and easy process
Always quick and easy process
Insurer: MetLife
By: Salvatore Savoca