Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Very pleased with Trupanion—claims are…
Very pleased with Trupanion—claims are processed quickly, and customer support is top-notch. We’ve been with them for 10-years and highly recommend this company. Ivy F
Insurer: Trupanion
By: Ivy
I really like their service
I really like their service
Insurer: Pumpkin
By: Unzala Niazi
Pumpkin is the best!
There is no way I can say how much I appreciate Pumpkin Insurance. They are incredibly responsive and they pay as they say they are going to. When I file a claim, I get an immediate reply that it has been received. It is reviewed and paid, often within 24 hours. How can you beat that? I have had a couple of other insurance companies for my cats and they were OK, but Pumpkin is by far the best. I tell everyone I know to check them out.
Insurer: Pumpkin
By: Linda
I’m super happy that I can always count…
I’m super happy that I can always count on Trupanion! Thanks❤️
Insurer: Trupanion
By: Vera
Easy
Easy, straightforward claims process with minimal processing time. Works well with our AllPets care card.
Insurer: Pumpkin
By: Amanda
I mean no disrespect
I mean no disrespect. But it would be nice if the people who answered the phone spoke English!
Insurer: Spot
By: Daniel LaPanne
Easy to enroll your pet into this…
Easy to enroll your pet into this insurance, couldn't be happier
Insurer: MetLife
By: Itstammycruz