Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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We’ve had MetLife Pet for 4 years and…
We’ve had MetLife Pet for 4 years and they have been wonderful for our dog.
Insurer: MetLife
By: customer
Amanda Mello was awesome
Amanda was amazing and answered all of my questions!!! It was the best customer service I could have hoped for!
Insurer: Fetch
By: Ben L
I was on hold for 16 minutes listening…
I was on hold for 16 minutes listening to music before my call was answered. When the call was answered and I complained about the long wait, the employee didn't offer a simple "sorry for your wait". I'm considering a different insurance plan.
Insurer: Embrace
By: Donald
Terrible service
Terrible service; terrible company. I am an RVT and had my partner sign up for pet insurance in case of emergencies or in case I swapped professions down the road. We looked into fetch because it seemed to have good coverage and good reviews. We had submitted OVER A MONTH AGO an estimate for our emergency dental of our 9 month old kitten to have assistance covering the cost. We were DENIED because of "pre-existing conditions" such as - anesthetic monitoring and isoflorane. Tell me how this is a pre-existing condition? Emergency surgery to have a tooth removed before even a year old because of a malocclusion forming and changing the development of his teeth isn't a pre-existing condition. We are incredibly disappointed and will be swapping insurance companies immediately. Little to no explanation of why it was taking so long to review our records and invoice and then denied for not a valid reason. These invoices and records are supposed to be reviewed by a certified technician. Any RVT can see that this was not a "pre-existing condition" from the records. 0/5 stars fetch.
Insurer: Fetch Canada
By: Tarryn Belfry
Great experience
Good service and easy claim
Insurer: Furkin
By: Shimei Zhao
The courtesy and professionalism is…
The courtesy and professionalism is outstanding. Also the prompt payments on invoices makes Pumpkin the best insurance company, of any type, I have ever used. I have recommended Pumpkin to more than a dozen neighbors and pet owners in the last month.
Insurer: Pumpkin
By: Salimah Jones
Spot Pet insurance is so easy to use
Spot Pet insurance is so easy to use. I had to file a claim and the process was step by step. Fast too!!!
Insurer: Spot
By: Ivy
Great Insurance
I am glad I made the wise decision to buy insurance through Embrace. I have been with them since 2019, and they always process claims efficiently. I also love that they have wellness coverage, covering annual visits for shots and preventative medications. __Stacey Fisher
Insurer: Embrace
By: Stacey
Your The Human Companyalways positive
Your always positive, friendly, and compassionate. It is great to talk to a person and not a machine.
Insurer: Pumpkin
By: Karen
Great interaction with Cynthia!
Cynthia was very helpful in answering all my questions, and getting my new dog setup on an insurance plan was incredibly easy.
Insurer: Nationwide
By: Charles