Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Easy policy change thanks to great service
Customer service was extremely helpful and pleasant to deal with. I needed to cancel my policy and set up a new one due to a change in my start date, and the process was handled seamlessly. The representative was patient throughout and took the time to answer all my questions, clearly explaining each step along the way.
Insurer: Sonnet
By: Leeann Edwards
The claim process is easy.
The claim process is easy. Staff has been pleasant and helpful when I had a question. Spot has been very reliable and quick in processing claims and depositing money. Very happy I chose Spot insurance for my Newfoundland
Insurer: Spot
By: Paula Hoffmann
I Wish I Had Never Bought this Insurance!!!
they don't know how to give answers to simple questions such as "who was the provider on the invoice I submitted for reimbursement." Then after I waited 5 min. for an answer to this simple question, I asked for a super. She put me on terminal hold. This is the service we now get from an off-shore call center contracted by Healthy Paws.
Insurer: Healthy Paws
By: Kevin North
It was suggested that I contact Fetch…
It was suggested that I contact Fetch by Petlink, who helped us locate our missing Bengal. I called Fetch to see if what was available, could be better than the policy we had with another company. I had the grand pleasure of speaking with Megan . . . so knowledgeable, helpful and kind. . . . no pressure and very thorough. We ended up with a MUCH better policy at a MUCH lower cost! Thank YOU!!!!!!!
Insurer: Fetch
By: Jan Pieschke
Not easy to work with
Not easy to work with or get the correct reimburstment. Very disappointed that you can’t keep accurate records and ask for the same information over and over again just to delay payment
Insurer: Spot
By: EDUARD BOYADJIAN
The telephone person was great at…
The telephone person was great at answering questions and making the application process easy for me. She allowed me to pay the bill in its entirety. Well trained and personable. Thank you.
Insurer: Nationwide
By: Linda Florendo
Claims Processed Quickly
Spot Pet Insurance processed my claims in a timely manner. From the time I sent the information needed to process the claim, I wasn’t expecting for my claim to be processed as quickly as it was. I would recommend Spot Pet Insurance for your pet.
Insurer: Spot
By: Elaine
Great options for Toy dog breeds
Quick responses, user friendly portal, great options for a toy breed like my furbaby.
Insurer: Prudent Pet
By: Lee Ann Swartzentruber
BEWARE
BEWARE! My policy renewed with no Notification it was about to renew -or- that it was increased nearly 65% more than last year's Policy -or- that the money was automatically charged to me! Embrace Customer Service tried to justify this to me by apologizing, but did nothing about it. The Rep tried to re-quote my Policy and it automatically reverted back to my previous cost BUT then told me it was a mistake due to a computer glitch! Unethical, sleezy, underhanded business. Think twice before signing on with EMBRACE.
Insurer: Embrace
By: Abused Policy Holder
Great customer service
Great customer service. Quick to respond to my claims and concerns. Resolve claim refund in a timely and proper manner.
Insurer: Spot
By: Alina