Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Good app
Good app, easy to use. GREAT customer service.
Insurer: MetLife
By: customer
The Good and the Bad
Processing a claim is quick and easy! I am so disappointed that the premium went up more than $10 in one year. At this rate, I might be better off by putting the $77p/mo away. I am also considering shopping around for a better deal when renewal time comes around. What can MetLife do to keep a loyal customer?
Insurer: MetLife
By: Linda Kostenko
The deductable
Hello, I have paid $900 to my Veterinarian. ASPCA won't honor my deductible. They said I did not satisfy my deductible which I have. I am waiting for some correspondence from them. I have not heard from them yet. It has been weeks. This is a lot of money we are talking about here!! I am expecting $400 plus back please.
Insurer: ASPCA
By: Susie McClellan
Highly recommend Healthy Paws
Healthy Paws makes it possible to not worry about getting the best possible treatment for your furry ones. We’ve had numerous dogs insured through them over the years. The coverage that they have provided us has been outstanding through cancer treatments to surgeries. Our last vet bill that they covered was 16,800. I don’t like to give reviews. In this case I’m more than happy to! Thank you Healthy Paws for the peace of mind that you provide us!
Insurer: Healthy Paws
By: Pete Janovicz
Pets Best is a good company
Pets Best is a good company. As my dog gets older, his pet insurance costs go up a little, however, PetsBest did not lower his benefits like my previous company did. My previous insurance not only lowered his benefits but also raised the monthly payment. PetsBest employees are very nice and really care about my dog.
Insurer: Pets Best
By: Rose
If I Could Give 0 Stars, I Would — Terrible Claim ExperienceIf there were an option for 0 stars
If there were an option for 0 stars, I would choose it. I’m extremely disappointed with Spot Pet Insurance. My claim for my dog Alex was denied twice even after submitting all requested medical records. Spot never contacted my veterinarian for verification, and the claim process was slow and unnecessarily complicated. Missing even one item means an automatic denial. I switched from Healthy Paws because Spot advertised reimbursements for vet fees. In reality, Healthy Paws is far superior — straightforward, fast, and proactive in contacting the vet. I’m returning to Healthy Paws and regret switching to Spot.
Insurer: Spot
By: Nine G
So far
So far, things have been very good with Met Life, no problems.
Insurer: MetLife
By: Maryann Westerlund
Great customer service and quick…
Great customer service and quick turnaround
Insurer: Fetch
By: Jaime Trale
the agents are friendly and try and…
the agents are friendly and try and help with problems caused by the company. Tesha however is terrific and solves all issues . I HAVE COMPLAINED FOREVER THOTHAT THE CHECKS SHOULDHAVE THE PET NAME AND THE DATE OF SERVICE ON IT-ITIS VERY CONFUSING WHEN ONE HAS 4 DOGS.
Insurer: MetLife
By: SHER