Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Money hustler
When talking to agent. She asked if both my dogs had been examined in the last year. I said no. One of them had been neutered the other not. She ignored me and signed them up anyway. Being neutered is not a physical exam. Then after they collected my money, they sent me an email saying they could not get service unless they had been fully examined. She should have been honest. That was a hustle. Refund my money please.
Insurer: Embrace
By: Marilyn
I’m very please with the attention paid…
I’m very please with the attention paid to a claim
Insurer: MetLife
By: Mary
Best care possible
The vet will normally give me two options, one that’s most cost-effective and one that is the best. I always get to pick the best care, no matter the price! My claims are always processed fast and my reimbursements as well. I couldn’t be more pleased.
Insurer: Trupanion
By: L T
Such efficient customer service
Such efficient customer service. Easy to file claims
Insurer: MetLife
By: Michele Rigler
Takes too long to get replies on claims…
Takes too long to get replies on claims even when you submit all required documents and you get spammed askkng for them again and again kkmda seems like I am putting more effort in then you are
Insurer: MetLife
By: customer
So easy to sunmit claims and quick…
So easy to sunmit claims and quick response.
Insurer: Spot
By: Linda White
Really furious !
Really furious at this. My dog has been with Trupanion since she was a pup she’s almost 5. I pay every month before the month finishes never one month where I have missed a payment today I get some random email to say my dogs insurance has been cancelled I got no call to advise me. I just get an email it’s been CANCELLED!!! Why ? I never miss any payments even if it’s late I always pay my dogs monthly insurance I have emailed you back I want action taken asap !
Insurer: Trupanion
By: Alanna Finucane
Great Experience
We got Healthy Paws for our dog when we first got him back 2019 and he was 2yo. He is 9 now. In 2023, he was diagnosed with MCT. (Mast Cell Tumor) He had a lump and we had it removed and it came back as an aggressive stage and we were told he had 6-12 months. We started him on chemo and prayed. We are so very grateful to Healthy Paws. We selected a great plan 90/10 unlimited claims and $500 deductible. I thank God every day for this insurance. Healthy Paws has been so excellent. I submit my claims in their app while I’m leaving the vet appt. That same day, I receive an email that they have received and are processing my claim. Then 1-2 days later, I receive my EOB & the next day my reimbursement is in my bank account via electronic deposit. They are an awesome company and I highly recommend them.
Insurer: Healthy Paws
By: Babette Kleiman
Art very nice and informative
Art very nice and informative
Insurer: Nationwide
By: Jan Hunt
Was pretty simple enrollment and easy…
Was pretty simple enrollment and easy to understand
Insurer: MetLife
By: Nicole Sanchez