Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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A very appreciative family.
Our fur babies have been under your care roughly for 3 years. Our babies have had some things happen to them that were very unexpected and very scary. The ease of your app when filing a claim has been such an easy process. Your review time for approval has been very quick and as pet owners really appreciate that. We have recommended MetLife to so many our friends. Thank you for all you do.
Insurer: MetLife
By: customer
Kevin was knowledgeable and kind.
Kevin was knowledgeable and kind.
Insurer: Nationwide
By: customer
Easiest and best coverage around
I’ve been a customer before there were a lot of options and before the cost of veterinary care was crazy, and I’m really glad I chose Nationwide early on. Many of the online platforms UX are the same, but don’t confuse that with excellent coverage like Nationwide. Nationwide offers more tiered options, quicker turnaround on reimbursements, and wellness coverage, which many other companies do not. I’ve periodically cross compared coverage and costs, and Nationwide far exceeds other companies. I haven’t used their free 24/7 online vet yet (thankfully), but it’s nice to know it’s there so I don’t have to sit in an ER for hours for less urgent issues. I have three dogs so it’s not inexpensive, but the wellness visits coverage covers 1/2 of my annual payments, and one emergency visit puts me at the same annual cost, plus peace of mind for any unexpected major medical costs. I’ve only had to call once regarding coverage and the costumer service rep was very nice, taking the time to go over the explanation of benefits. Overall, I give them a 5/5.
Insurer: Nationwide
By: alexis durlacher
Do not get coverage with them
Do not get coverage with them. My cat came home from the shelter with some sneezing I went to the vet and it was all good but that was before the policy period. However a month later he had some cough and there was nothing to do with the first time so embrace decided to rule in their own favor and say that was pre existing and I would have to wait a whole year to claim cough again. Totally stupid company, I do not recommend AT ALL. It’s absolutely ridiculous to claim that any sneeze and cough is now pre existent I would rather pay out of my pocket than pay money for a scam company on top of paying out of pocket bc you will have to do that anyways. I will be more than happy to call on Monday to cancel my policy. Go with spot insurance.
Insurer: Embrace
By: Gabrielle Da Silva
Melody was very patience &…
Melody was very patience & knowledgeable. Made sure I understood my policy and took the time out to go over every detail. Her service is the reason why I decided not to cancel & added another pet policy.
Insurer: Nationwide
By: La’Kenya
Excellent service
Excellent service! After and almost $3000 emergency, we received reimbursement within days. This is my first time ever using pet insurance and I am beyond thrilled with how everything was handled. We were reimbursed exactly as much as we had expected.
Insurer: Spot
By: Wren
Great customer service
Speaking to a representative was very helpful. They answered all my questions, were patient and courteous. I have already recommended Spot Pet Insurance to friends.
Insurer: Spot
By: Lana Alliott
BOGUS PREEXISTING CONDITIONS
We have 2 policies right now with MetLife pet insurance. Our first policy with our 5 yr old dog has had no issue to speak of. A few denials that weren’t denials but with a call to customer services it’s fixed no problems. But our newest policy with our new puppy has been very disappointing so we are changing her to a different company. As soon as we got the puppy the breeder said they she gets sick in the car so when I took her to her first vet appt we hadn’t started her insurance yet. In a conversation with the vet I mentioned that the breeder said she may get carsick and we had a long road trip planned for a few months later. So the vet said right before the trip they could giver her cerenia to help with that. Fast forward 2 months, she is now covered with MetLife and thy prescribed her cerenia just in case. When I submitted it to MetLife they denied it for a preexisting condition. I called them and they said it’s because I mentioned it to the Dr in passing and now that’s it’s in her notes she has a preexisting condition. So now every time she is prescribed cerenia for anything they will not cover it and possible other stomach issues because they have her with a colitis preexisting condition for possible car sickness. The vet sent a letter explathe conversation and they still Denied it and she’s stuck with this “preexisting condition” she doesn’t even have. She never needed the cerenia because she was fine. The vet was shocked. He said he’s never heard of “motion sickness” listed as a colitis preexisting condition! It’s very disappointing and frustrating. And you can’t speak to actual people responsible for coming up with these “preexisting conditions” of course. It just is was it is. Typical insurance BS!
Insurer: MetLife
By: customer
MetLife has been AMAZING compared to…
MetLife has been AMAZING compared to Truepanion. The plans offered are better, the claims process is super easy and fast, and everything has been super smooth. Love having my pet insurance with MetLife.
Insurer: MetLife
By: Julia B.
Easy to submit claims and quick…
Easy to submit claims and quick responses from customer service.
Insurer: MetLife
By: Jessica