Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
Other Categories
Easy to use, helpful staff and good value!
Everyone is so helpful and the service is easy to use.
Insurer: MetLife
By: April
Claim processing is chaotic and lengthy
Overall we had a negative experience with Pets Best insurance. It took about 5-6 weeks to process our very simple claim for a pet injury. There were instances when Pets Best said that they were missing documents when they had been in fact sent (I could see dates in my emails) and received by Pets Best. I had to make multiple calls to get representatives to double check everything. We could not count on their systems to do what they were supposed to do automatically. Then the representatives said there were problems with filetypes. Who is 2026 still has problems opening pdf's? We sent the filetype they requested but they still had technical problems on their end. After many calls, many emails, and many uploads to make sure that they were doing things correctly, the claim was able to move forward. We had to advocate to get expedited processing after all the chaos. Ultimately, for the cost of Pets Best, there was so much handholding we had to do for Pets Best employees to do their job, that it's really not worth it. We look forward to switching insurers in the future.
Insurer: Pets Best
By: Anja Zgodic
Great and knowledgeable customer service
Yaz answered all of my many questions and provided top rate customer service. I appreciated the guidance that they provided in helping me understand the policy options.
Insurer: Nationwide
By: Nicole Cannizzaro
Very easy and the plans were explained…
Very easy and the plans were explained well
Insurer: MetLife
By: Makenzie Splater
Important fact they neglect to mention.
BEWARE. Know what you are doing before you do it. I have never had pet insurance. This was the first time ever. My wife made an appointment for the dog. Took the dog to the vet. Filed the claim and it was denied. WHY? Because the owner info on the invoice was in my wife's name since she made the appointment. Having never had pet insurance, it never occurred to me that the bill had to be in MY name. And, Pets Best does not make that IMPORTANT fact clear on their site. Some user error here, I know. But that is something they should make clear on the site.
Insurer: Pets Best
By: Sailordad
Quick response & efficient customer…
Quick response & efficient customer service. Always friendly & informative!
Insurer: MetLife
By: CC
It’s easy to submit claims!
It’s easy to submit claims and the guidelines for reimbursement are clear and fair. So far having insurance has been cost effective.
Insurer: MetLife
By: Betty P.
Easy to file claim
It is very easy to file a claim and they are very quick to respond. I have submitted claims after paying out of pocket and have been reimbursed without much delay. They are also always available and friendly to help with any questions. I recently had a claim filed by the vet and paid the difference. It was extemely fast!
Insurer: Trupanion
By: Claudine
Claims were processed and paid quickly
Trupanion responded to both the estimates from emergency vet clinic and orthopaedic surgeon for my dog's fractured femur promptly, processed the claims, and paid all within a few days. I'm so relieved that I chose Trupanion years ago.
Insurer: Trupanion
By: Pam
I can't believe how wonderful Healthy…
I can't believe how wonderful Healthy Paws Pet Insurance is. Tuesday we had an expensive procedure on our boy and Healthy Paws and by Friday I had my reimbursement from the insurance. They have always been there for me big or small. Thank you Healthy Paws. Melinde Waddle
Insurer: Healthy Paws
By: Melinde and David Waddle