Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Quick and Accurate Claims Payment.
Pets Best always pays my claim in a very quick and accurate manner. I am very pleased with Pets Best.
pets best is best
pets best not only has good coverage but good customer service.they not only hear you they listen to what you have to say.
Easy to file claims
I can honestly say it is one of the easiest ways to file a claim. Anytime I’ve had to call your staff has always been very helpful! Thanks
Insurer: MetLife
By: Denise
Great Customer Service!
Our internet hsd been out forcafew weeks andbwe had missed a payment due to an old card being on file. Embrace wss quick to help get us back on track. Customer service was great!
Insurer: Embrace
By: Karen W. Anderson
Better experience that last year
No hassles like last year and paying claims. I adopted Blake last year and changed his name, kept advising that Blake and Bentley were the same and it got very frustrating when customer service couldn't understand and that I had no history of the dog other than what the rescue league gave me. This year is better but the premium is high
Insurer: MetLife
By: Paula Johnson
Thankful for Trupanion
We are so thankful we have Trupanion as our pet insurance. It does help with a lot of medical financial responsibilities and they are so easy to work with. They are always friendly and knowledgeable. Thank you Trupanion!
Insurer: Trupanion
By: Debbie W.
to be able to have my vet run the claim…
to be able to have my vet run the claim right there is the office was amazing and so helpful at a difficult time.
Insurer: Trupanion
By: Dawn-Marie
Wouldn't let me set up my stupid…
Wouldn't let me set up my stupid Patient portal. Said my email didn't match. Tried to get someone. No one there.
Insurer: Prudent Pet
By: bobjonesyahoo.com