Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The premium got very pricey after 2nd…
The premium got very pricey after 2nd yr renewal. It went up over 25/m per dog. In hindsight I can say it was worth it due to having the first claim a few months later. Once I made the claim they missed the diagnostic part of exam and denied it. They corrected it but after making a few calls and having to follow up a few times which was too much work and time spent, they finally corrected it so I very pleased they made it right. Almost all of the reps are helpful and professional. It’s just the constant following up that’s frustrating. Met life kept asking by email for the shipping date of a medication which was sent multiple times and kept emailing me it would be denied if I didn’t submit. So again I had to call two more times to finally get it resolved. I think they should be more proactive getting it rectified quickly. In the end, they reimbursed all of the claim. I’m hoping as time goes on I’ll see improvement in that department.
Insurer: MetLife
By: Dog parent
Super-fast response time!
I was incredibly impressed with how fast the process was handled with my claim. Great experience!
Insurer: MetLife
By: Cheryl
Easy app to understand submitting a…
Easy app to understand submitting a claim was really easy to do and they were very prompt and getting back to me when it was finally resolved.
Insurer: Spot
By: askandy
Very quick response
Very quick response. No hassles. The claim was handled quickly and payment sent to my account in a very timely manner
Insurer: MetLife
By: customer
Great CS
Great CS. Any time I call I’m able to get my questions answered. Both claims I have filed have been paid promptly and without any issues
Insurer: Spot
By: Shea Qualls
I had trouble logging on to the iPhone…
I had trouble logging on to the iPhone app. once i did i could make my claim for reimbursement easily. however, i could not access the account info nor history. I was able to access my account via the website on my pc. I just feel the process was clunky and frustrating.
Insurer: Pets Best
By: Tom
Great experience purchasing pet…
Great experience purchasing pet insurance through MetLife. Clear options, straightforward pricing, and an easy enrollment process. The employer discount made the plan an excellent value, and I appreciated how simple it was to understand the coverage. Very satisfied with the overall experience
Insurer: MetLife
By: Brent Wilson
PetsBest has always been an amazing…
PetsBest has always been an amazing insurance company to have. When I started having health issues with my pup the last thing I had to worry about was coverage. Their customer service is also A+. I have referred them to all my family and friends. Thank you for making hard times less stressful.
Insurer: Pets Best
By: Danielle Pratt
The APP does not work smoothly
The APP does not work smoothly. I like the convenience of the APP, but the APP is not always working. I recently submitted a claim and I kept receiving a message that there was a problem submitting my claim to try again, which I did. It took about 5-6 times to get the claim to go through. The next day I received about 5-6 emails indicating that I submitting the claim, which gave the appearance that I was submitting the claim multiple times, when the APP only accepted once. Other times the APP is down and not working.
Insurer: Pets Best
By: AMD
Easy Getting my pet insurance
I just called and I got my pet insurance and the customer service put me on a 3-day waiting period for the policy.
Insurer: Nationwide
By: Estela