Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
Other Categories
the worst company stay away they will…
the worst company stay away they will hardly cover anything and cancel you
Insurer: Nationwide
By: DERINDA Powley
great company to have pet insurance…
great company to have pet insurance with they listen to all my concerns regarding my pet and pay the claims quickly once i email them over to their claims department
Insurer: MetLife
By: michelle ferraro
Your app is simple to use for claims…
Your app is simple to use for claims and to find answers to my questions. Your processing of claims and payment was prompt. I’m very satisfied with MetLife Pet Insurance! Lina Hernandez
Insurer: MetLife
By: Lina Hernandez
Love the coverage
Love the coverage, and the reimbursement process which makes filing a claim and getting refunds super easy and quick. Love the website. But why do you need two months of premiums up front ? None of my other insurance policies require this.
Insurer: Nationwide
By: radioguyrj
Trust worthy people
Trust worthy people, excellent customer service I will never leave and I refer everybody I know with pets to use you
Insurer: MetLife
By: Charmaine Schaefer
Very responsive customer service team
Very responsive customer service team. All very easy to file claims.
Insurer: Trupanion
By: Jennifer
5 ☆ Pet Insurance Co!
We've had Fetch Pet Ins. for years and couldn't be happier with this company!! They have always paid our claims. Always helpful & courteous when talking to customer service also!
Insurer: Fetch
By: Carol Pierce
Most supportive insurance I have ever had!
Amazing support to get my beloved pet through multiple vet visits with different vets until I found the right vet. Thank you, Pumpkin. You are a life saver
Insurer: Pumpkin
By: Vasu N
The customer service team at Fetch were…
The customer service team at Fetch were expeditious when processing my claim.
Insurer: Fetch
By: Anonymous
Quick responsiveness and payout
Quick responsiveness and payout
Insurer: MetLife
By: Donna