Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
My Claim went smoothly and a customer…
My Claim went smoothly and a customer service agent explained to me the structure of the claim payout.
Insurer: MetLife
By: customer
Trupanion has gone above and beyond for…
Trupanion has gone above and beyond for my family these past couple weeks. They covered my dog Rivers vet bills far better than i ever expected and made an incredibly stressful situation so much better. River needed really expensive treatment this week and Trupanion came through is such a big way. I will absolutely keep Trupanion as our pet insurance for life. Highly recommend to any pet owner.
Insurer: Trupanion
By: Michael
To be honest
To be honest, she was very persistent and informative. I just didn’t like the things that she was saying and that has nothing to do with her. I just want things my way, but she did really good and she did really good at checking up on my status.
Insurer: Prudent Pet
By: guardangel
Being denied things that should be…
Being denied things that should be covered is asinine. My vet reccomended a presciption diet, one you can not get without vet approval. And it was denied due to "no medical reason." If the vet wants him on it, thats reason enough. You didnt go to vet school, they did. And then having to remind them that my dogs met his deductable repeatedly is inconvient. I work for corporate vet med, and am about to consider suggesting other companies to new pet owners.
Insurer: Trupanion
By: KP
Trupanion came to our aid when our now…
Trupanion came to our aid when our now 11 year old chocolate lab was 6 months old and required back to back emergency surgery to remove an esophageal obstruction.. it saved his life. Once more Trupanion comes to our aid in helping us remove a mast cell tumor from a high mobility joint. Our dog is not only a high functioning, senior hunting companion but more so a treasured member of our family. Will never go without Trupanion to support our beloved pets. Thank you so so much. JH / Austin TX
Insurer: Trupanion
By: John Hilton
The representatives are always helpful…
The representatives are always helpful and friendly. They answer my questions.
Insurer: MetLife
By: Debra Kern
Pets Best, the BEST!
I lost my sweet baby girl in April of 2026. PetsBest was our insurance and I NEVER had a single issue with a claim. I ended up paying $4k to save her and PetsBest reimbursed all but $400! The easiest, simple process! I am so thankful for PetsBest and their team!
Insurer: Pets Best
By: Ashley
Quick, easy claims process.
Submitting the claim online was super easy and my reimbursement arrived within a couple of days.
Insurer: Pumpkin
By: Matthew
Very courteous and respectful.
Very courteous and respectful.
Insurer: MetLife
By: Diane Nolan