Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pets Best used to be amazing
Pets Best used to be amazing, but the past couple of years, things just don't seem to be the same quality. First, the website and app constantly have issues. Almost every time I uploaded a claim, they would say they needed an itemized receipt, even though I had already uploaded. I would have to re-upload the exact same document, but it was only after I highlighted the areas that they said were missing from the original upload that they would say the document showed what they needed. (mind you, these were things that could easily be found, like the date of purchase, the dog's name, the medication, and the total price.) For the past at least 6 months, I've had to update every claim I've submitted, "due to not attaching an itemized receipt." The thing is, I've already uploaded the receipt every time. There is some sort of glitch. At first I thought it was the app, so I started using the website, but it's still happening. Reimbursements take way longer than they used to. And, my 11 year old's insurance premium jumped by an exorbitant amount this year compared to the increases in previous year, despite him being very healthy, other than some allergies. Also, they are very hard to get in touch with. The chat box on the website frequently says the wait is too long and that you need to call the number instead.
Insurer: Pets Best
By: Meagan Gregory
User friendly app
User friendly app. Quick, prompt and professional support. Easy claim submission and payment
Insurer: MetLife
By: Kimberly Garrett-Goree
Simple claim process to submit and…
Simple claim process to submit and follow. One less thing to worry about with my beloved doggy.
Insurer: Pumpkin
By: Bethany
easy to make a claim and quick payments…
easy to make a claim and quick payments for the claims
Insurer: Spot
By: Michele Desrosiers
Greatly Satisfied
I am very satisfied with the service and quick response that I receive. I would highly recommend Spot insurance to all people that have pets.
Insurer: Spot
By: Lisa Ferreira
Very Impressed
Very impressed with MetLife Pet Insurance! We initially found them through the rescue we adopted our pups from, as the adoption included a complimentary month of coverage. After that experience, we decided to enroll both of our dogs—and we’re so glad we did. MetLife has been consistently quick to respond, and their app makes submitting claims incredibly simple. Each claim is reviewed promptly, and the Explanation of Benefits is always clear and thorough. When a claim is approved, reimbursement is fast, with payments directly deposited into our account without hassle. Any time we’ve had questions, their customer service team has been easy to reach and extremely helpful. Every representative we’ve spoken with has addressed our concerns efficiently and professionally. Overall, they’ve exceeded our expectations in every way. Highly recommend!
Insurer: MetLife
By: Adrienne
Spot reimbursed quickly which is a big…
Spot reimbursed quickly which is a big help.
Insurer: Spot
By: Seana
They are always very responsive and…
They are always very responsive and kind, thank you so much! Thank You
Insurer: Trupanion
By: Claire Yamashiro
They'll take your $$..won't give it back
After 2 years of handing PetsPlusUs our monthly fees and not making 1 claim i decided to cancel the policy ( I'll bank $155/month myself) .Policy was cancelled Feb 7th...today is April 13th and I've yet to receive my premium refund seeing i cancelled 2 days after they took out their money from my bank. I had to email them first time in March- i was informed cheque was in the mail. Screw the 14 business day crap they tell you ...its been over 40 now!! Pet insurance is the biggest scam ever!! I wouldn't touch PetsPlusUs even if it was free. If I could give them less than 1 star I would!!!! Horrible company!!!!
Insurer: Pets Plus Us
By: Donna
Latest 1 comments
I was about to write a comment when I came across yours, which is absolutely spot on. PetsPlusUs is the worst pet insurance company ever. They take an eternity to process each claim, and at the end of the day, they don’t even give you anything in return. HORRIBLE COMPANY
Love the way Trupanion and animal eye…
Love the way Trupanion and animal eye center coordinated in processing our claim. It was direct and precise. I especially loved the absence of paperwork and reporting.
Insurer: Trupanion
By: Harmonix & Nancy