Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Easy and straightforward
Easy and straightforward claim submission. The turnaround time from submission, to review, to payment was exceptionally fast and painless.
Insurer: MetLife
By: Evan
Rebecca was great!
Rebecca was great! Very informative and gave me her best advice on what care to get for my puppy. She definitely knew what she was talking about and explained all my options.
Insurer: Prudent Pet
By: j.iamunnogmail.com
Pumpkin has been so easy to work with
Pumpkin has been so easy to work with
Insurer: Pumpkin
By: Candis Amasalian
Easy to navigate
It was easy to submit a claim and my money was refunded quickly.
Insurer: MetLife
By: Katie Arnold
Agent explained everything very…
Agent explained everything very clearly. Was prompt in calling at the arranged time and very courteous.
Insurer: Prudent Pet
By: mimidarlingmail.com
insurance gives peace of mind and fast reimbursements
Our 9 year old recently became quite ill due to what we later surmised was likely ingestion of a toxin ih rotting something or other on a beach in British Columbia, Canada. This required several days of blood work, a two night stay in an ER hospital, an echocardiogram, more blood work and eventually a (life-time, probably) change to prescription diet to support his liver. All along the way, the vets were transparent in terms of recommended course of action and cost. Because we have been carrying insurance with Petsplus us since he was a puppy, we did not hesitate to get the recommended treatments. So far we have submitted 6 claims over the last several weeks and all were handled promptly and per our policy.
Insurer: Pets Plus Us
By: Margaret
Emergency Vet Visit
My dog got sick out of nowhere and we had to take him to the emergency vet - which can be so expensive, but we were afraid to wait until his vet opened in the morning. He received diagnostics and care to rule out anything that needed immediate action and we were able to get him to the vet that knows him best the next day. Pets Best makes this kind of immediate care for our boy possible! I was able to upload the bill from both visits to make my claims and it was very simple and handled quickly. Thank you for helping us afford to care for our dog like this!
Insurer: Pets Best
By: Alonda
The representative that I spoke to was…
The representative that I spoke to was helpful and patient. I have a lot of pets that I want covered and I knew it was a lot to take on but I’m happy that I was helped by him.
Insurer: Nationwide
By: Wyatt Wargel