Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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40% year over year premium increase
This company has continued to raise the premiums year over year with the latest increase of 40%. This 40% increase comes even with increasing the co-insurance and deductible on the policy (i.e., increasing the amount I need to pay for each claim). Loyalty does not seem to matter, as I have been a customer since 2018. I understand they *believe* they care about their customers, but with an annual revenue of at least $36.4 million dollars, it's clear they mostly care about making a profit from their customers' attachment to their pets. I would recommend going elsewhere and asking lots of questions before signing up with any pet insurance provider, as this was sold to me in 2018 as a service that would cover more and have very minimal premium increases as compared to their competitors. I am currently reviewing the Nerd Wallet comparisons to determine if there is a better match for my budget, my pets age, and the veterinary notes that could be considered "pre-existing conidiations" for other policies.
Insurer: Healthy Paws
By: Laura Gilmour
147% insurance premium increase!!!!
My insurance premium jumped from $197 to $477 without any notice. Healthy Paws claims they emailed me, but I never received anything—and of course, I can’t prove a negative. They charged me the higher premium for four months before I caught it, and when I called, they stated they wouldn’t issue a refund because “my dog was covered.” In all the years I’ve had this policy, I filed one claim. Out of an $800 vet bill, they paid $140. Honestly, don’t waste your money. You’re better off putting those premium payments into an interest-bearing account for emergencies. For me, dropping this policy means saving over $6,000 a year.
Insurer: Healthy Paws
By: A H
When I talk with a represetative they…
When I talk with a represetative they are wonderful. I am a senior and I have a great deal of trouble working with the sign in email and password.
Insurer: MetLife
By: MARY LEE PRATT
Excellent processing
The protocols for claims is very straightforward. People taking care of the claims are working on them carefully and rapidly. I appreciate all the efforts. Thanks so much!
Insurer: MetLife
By: R. Bryant
A very good experience
Amanda was amazing, answered all of my questions, nice to know she is available for us if we have anything else to talk about.
Insurer: Fetch Canada
By: Mary Charlton
Excellent service, fast transaction
When I had problems uploading the documents, I was able to call them and gget step by steep instructions. The transaction was swift, got it back in less than a week
Insurer: Fetch
By: Artie
The app is very convenient
The app is very convenient. I still have some troubles with payment receiving method from Metlife.
Insurer: MetLife
By: THI CAM BINH NGUYEN
I’ve had a wonderful experience with…
I’ve had a wonderful experience with Pumpkin. The team is always so nice and helpful, and they handle claims quickly and efficiently. Because of this, I’ve confidently recommended their pet insurance to many other pet owners.
Insurer: Pumpkin
By: Scarlett Goulburn
Great coverage and quick payments
Great coverage and quick payments - this is exactly what we were hoping for when we made the decision to get pet insurance. The app is very easy to file claims and they update you through every step of the process. Very impressed and very relied to have such great coverage for our pup.
Insurer: MetLife
By: Courtney M.
Claim processing is so streamlined and…
Claim processing is so streamlined and smooth. Good job!
Insurer: MetLife
By: customer