Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Pomptness of processing claim
Pomptness of processing claim. Direct payment to Vet
Insurer: Trupanion
By: WILLIAM LIEN
Sick kitty
"This was our first hospital trip for our cat, and it was shocking to see the bill. Pets Best came through quickly with a wonderful result and made the otherwise stressful time with our pet (he's doing better now), easier to handle. "
The simplicity of the submission…
The simplicity of the submission process and the rapid turn-around time are what made this experience so pleasant. Thank you!
Insurer: MetLife
By: Angela L
Still waiting for payment for at least…
Still waiting for payment for at least 4 months, Want pet history from both my vets in Florida and north. No communication or contact to me. Extremely disappointing for a first claim after many years with embrace
Insurer: Embrace
By: Buddy G
Great service
I just wanted to take a moment to share my appreciation for your team. You are consistently on top of all claims and handle them in a timely and efficient manner. It’s clear that you take your responsibilities seriously, and it makes a real difference. I also truly value how responsive and helpful you are whenever I have questions. It’s reassuring to know that support is always available when needed. Thank you
Insurer: MetLife
By: Maria
Phenomenal experience whenever I call
Phenomenal experience whenever I call! Thank you!
Insurer: MetLife
By: Amber
This was such an easy experience
This was such an easy experience. The claim was easy to file and received the reimbursement so quickly. Thank you so much for making this challenging situation easier!
Insurer: MetLife
By: Lyndsey
Great customer service when submitting…
Great customer service when submitting a claim. Person who assisted me walked me through onine claim process and submitted it with a quick payment turn around time. I am glad that I have our pet insured with Metlife Pet Insurance.
Insurer: MetLife
By: customer
Auto payments
I was told if I went in the same day to change my method of payment because Zelle didn't work that i would get my payment the new way. I did that but still received an email saying a check was being mailed. Called again and this time told once it is rejected once it goes by check. So not everyone is on the same page there.
Insurer: MetLife
By: customer