Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Cynthia was great to work with
Cynthia was great to work with. She took care of me and helped me with enrolling.
Insurer: Nationwide
By: Victoria Mullikin
Easy
Easy. Thankfully it’s easy to speak to a human and get direct answers still.
Insurer: Trupanion
By: DK
It was super easy to submit a claim
It was super easy to submit a claim. Thank you, Spot Pet Insurance!
Insurer: Spot
By: Leann George
Excellent Work
Very satisfied for the way that solve my questions and very good guidance on my questions.
Insurer: Nationwide
By: Karla Guevara
Very easy to submit for reimbursement
Very easy to submit for reimbursement. It was very comforting knowing that most of my pets bill would be covered just wish they didn’t nit pick the stuff that I was charged for.
Insurer: Spot
By: Lina Mazzella
The individual helping me initiate the…
The individual helping me initiate the insurance was incredibly helpful. Kathy has kindly assisted me with my claims issue. Staff is the key to customer satisfaction and business success. Terry Griffin
Insurer: Prudent Pet
By: terry.griffingmail.com
Scammed out of $1300
FOR WHOEVER IS OPENING A NEW POLICY WITH METLIFE, PLEASE BE AWARE OF THEIR SCAM! I've had Metlife insurance for my first cat which has been fantastic for the last year that I've been with them - until recently, when I got my second cat and tried to open a new policy. Metlife quietly removed the original plan that I was familiar with (apparently known as "standard wellness") and only offered me two new plans: preventative 365 and 575. This information was not relayed to me as I was purchasing through my company's portal, so my only two options were this 365 or 575 plan. NEITHER OF THESE PLANS actually cover what they say they cover. Spay/neuter and annual dental cleaning is only covered up to a maximum of $100 FLAT instead of the 80% reimbursement. I pay the same monthly premium for both of my cats, yet one cat has full coverage with 80% reimbursement while the other has a hard reimbursement at $100. How is this not a scam? I had initially called in to request the same policy as my first cat but I was not aware of the terminology change, nor did Metlife offer the "standard wellness" to me. Metlife was unwilling to help me on this at all. Even more insulting is that they investigated themselves and found themselves to be free of blame, even though my rep confirmed they had removed the option from my end so that the only way a customer could get the standard policy was to call in and specifically ask for it. If you don't know about the plan's name, you can't even ask for it. I am now out of $1300 for a procedure that would have been covered under the standard plan. Needless to say I cancelled with Metlife and I hope no one else suffers from the same situation. I used to promote Metlife to friends and colleagues, but now I've changed my view completely. What a shame.
Insurer: MetLife
By: Steven
Agent I spoke with was very helpful and…
Agent I spoke with was very helpful and knologiable,was able to answer all of my questions. I would recommend Nation Wide to anyone looking to get pet insurance.
Insurer: Nationwide
By: customerJohn Gerosa