Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Convenient. Unless they decide not to cover your procedure
Appreciated the ease of direct to vet pay during my cat's emergency. However, I was very dissatisfied with the refusal to cover a (expensive) sedated diagnostic procedure because Trupanion unilaterally decided to categorize it as a non-covered visit/exam fee, despite multiple calls from the vet's office trying to explain to them that it was a PROCEDURE not an exam. Disappointing.
Insurer: Trupanion
By: CC
I submitted my claim and I got a very…
I submitted my claim and I got a very quick response as well as my claim processed very quickly Thank you !!
Insurer: Spot
By: EVELYN
I would say it's worth it
I would say it's worth it. I pay about $20 a month for 2 cats. My cats can randomly have health problems. Before I really wouldn't want to bring them to the vet because it's so expensive, but of course I would for my pet. I recently had to bring one of them to be seen. The bill was high, but since now I met my deductible, the remaining bill will be refunded by 80%. I submitted the claim Monday morning, and it was approved Thursday, and I got my refund Friday morning. Super easy to submit the claim too.
Insurer: Spot
By: Sophia Minardi
My pet insurance enrollment was eas!
My pet insurance enrollment was easy, and I was able to personalize my plan easily. I did reach out to customer service and had my questions answered quickly with no issues.
Insurer: MetLife
By: RAINA SERRANO
Fetch Pet Insurance Review
Amanda was very friendly and knowledgeable. She set up my pet insurance in minimal time and was very easy to talk to !
Insurer: Fetch Canada
By: Jessica Bolger
Quick and easy submission and claim…
Quick and easy submission and claim payments. Couldn't be happier with their service for both of my dogs.
Insurer: Pets Best
By: Marie Fakas
Great Customer Service
Was able to answer all my questions
Insurer: Prudent Pet
By: Jennifer Durand
Great service thank you
Great service thank you Diana Escauriza Butterworth
Insurer: Pumpkin
By: Diana Escauriza
The Met-Life app is so easy to use.
I appreciate the quick response from Met-Life after I submitted numerous claims re my cats. I’ve been using. their app for 3 years and it’s so user friendly.
Insurer: MetLife
By: Chris M.