Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Fees
I think your monthly premiums are fair. I do wish you would be a little bit more faster when pay back customers.
Insurer: Spot
By: Linda Huffman
Quick response
Response time was quick and my claim was handled very well. I received my check within two weeks. I'd give Fetch TWO thumbs up!
Insurer: Fetch
By: Vicki Eberhardt
My agent was great
My agent was great! Very helpful and clear communication.
Insurer: Nationwide
By: Teri Kraslavsky
Nothing is covered!
I picked Prudent Pet Insurance after doing some research. Unfortunately, this company does not appear to be transparent in their insurance coverage. I brought my dog to the emergency vet and paid almost $1300 and was reimbursed less than $200. They hide details in the fine print and although I thought I had done my research, their sales tactics are deceiving.
Insurer: Prudent Pet
By: Laura Prescott
New Satisfied Customer
We recently signed up for pet insurance. I was impressed with Prudent Pet's options and rates from the start. Then I needed to contact their customer service, which was stellar, to make some changes. They were responsive with a quick turn around and willingness to assist. We haven't had to file a claim yet but hopefully it will be as easy as making changes to our policy.
Insurer: Prudent Pet
By: Katy
Pumpkin Insurance kept their promise!
My pup got really sick and I had to take him to 2 different Emergency Care Vets over the Easter holiday. This is the first time he’s gotten sick and I thought I might loose him. Thank You Pumpkin for processing my claims so quickly. They were so very helpful on the phone. You never know how good your pet insurance is, until you need them. Pumpkin Insurance is the Best!!!
Insurer: Pumpkin
By: Lynn Ames
Easy to file a claim and the whole…
Easy to file a claim and the whole process was pretty straightforward and fast. Even the chat online was quick and simple.
Insurer: Fetch
By: Lauren
American Bully Ares
Since 2021 we had our American Bully Ares, we had Pets Best Health Insurance. After two years he developed head tremors and epilepsy, Thanks to Pets Best insurance we were able to provide Ares with the best healthcare available because of Pets Best affordable insurance. We were always reimbursed for 90% of up-front costs on claims. Payments were always refunded in allotted time. Unfortunately we lost Ares March 05, 2026 he didn’t recover from his palate surgery to help him breathe better. Through this horrible time Pet best was with us through the process, and we are extremely thankful for them! Ares claim was $8983.55 , Pets Best refunded us and the hospital on claims.
Insurer: Pets Best
By: Chris Maddeford
They’ve answered all my questions and…
They’ve answered all my questions and paid my claim promptly
Insurer: MetLife
By: customer