Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Constant status communication
Constant status communication and explanations of EOB.
Insurer: Fetch
By: MER
easy to use site and process
easy to use site and process
Insurer: MetLife
By: Michelle Weteska
Always quick and easy process
Always quick and easy process
Insurer: MetLife
By: Salvatore Savoca
Super easy to file claims
Super easy to file claims. Claims are paid fast. Best decision I ever made for my sweet Jessi girl!
Insurer: MetLife
By: Ginny T
Ease of communication and helpful…
Ease of communication and helpful representatives
Insurer: Healthy Paws
By: Charlene Frontiera
Must have insurance company for your pet
I love Healthy Paws because of its affordability, the speed of reviewing claims, the speed of reimbursement and the explanation of benefits.
Insurer: Healthy Paws
By: customer
Thank you Carla
Carla was awesome. Really explained everything.
Insurer: Nationwide
By: customerSandra Poulin
Easy to understand! Clear coverage
Easy, friendly , informative, clear information & swift payment! :)
Insurer: Pumpkin
By: NN
Always very helpful
Always very helpful
Insurer: MetLife
By: GAIL PROCTOR
Very pleased with Embrace Pet…
Very pleased with Embrace Pet Insurance. I have the normal insurance plus the Wellness addition. I have had a few claims with the Wellness part and have found it very easy to file the claim and received a response within a couple of days. Very pleased with the quick response. I have had the opportunity to speak with customer support and was pleased with the friendly and supportive assistance.
Insurer: Embrace
By: William Klein