Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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MetLife pet insurance has always been…
MetLife pet insurance has always been such an easy process to submit claims and provide all proper documentation’s. I appreciate the examples of the documents that are required. The handbook package is easy to read and understand. I would definitely recommend MetLife pet insurance and will continue to use them for all my pet insurances.
Insurer: MetLife
By: Jenn
Don’t waste your time/money,useless & combative!
Trupanion is totally useless.For a rescue, they deny claim for any & all Vet visits.Any health issues were deemed “pre-existing” because of “rescue.” Bottom line?They charge monthly & literally covered zero.Also customer service? Combative, when questions were asked.DO NOT Recommend, Under Any Circumstances!I would give NEGATIVE STARS rating, if that were possible!☹️😡
Insurer: Trupanion
By: Thelma Alvarez
Good, not Great.
I have been a customer of Embrace for 5+ years, as I compete with my dogs in agility and am a USAA member. I also have a low deductible and a high reimbursement; if a dog gets injured, even an initial evaluation with the vet can run $800-$1000. The good: Embrace covers most of my claims. If a claim is accepted, they are pretty quick about disbursing reimbursement. The not-so-good: Embrace uses AI to review claims. I've had claims rejected because they use the word "ultrasound," and AI cannot distinguish between therapeutic and diagnostic ultrasound. This leads to a very quick rejection of a claim; unfortunately, Embrace takes its time reviewing the additional information they request, delaying claim processing. The bad: My dogs undergo regular therapy to keep them in top form (as prescribed by my vet). The rehabilitation facility offers tiered pricing, which includes therapeutic exercise, underwater treadmill, laser, and physical manipulation -- all for one price. Embrace regularly rejects these claims because "physical manipulation" is considered "massage," and they do not cover therapeutic massage. Other modalities, such as shockwave, are not covered. Even though the price of shockwave has reduced dramatically (from $700/session to $175/session), and it is an evidence-based therapy, Embrace does not cover it. In fact, Embrace will not cover many proven therapies, including Veterinary Orthopedic Manipulation (chiro), Massage, PEMF/TENS, Extracorporeal Shock Wave Therapy.
Insurer: Embrace
By: Lynn Martineau
Very helpful and friendly staff
Very helpful and friendly staff. Neighborhood rumors are very true...the Edge Hospital is a great place for Vet Care for your pets.
Insurer: Embrace
By: NM Route 66 Museum
Love that vets can directly get…
Love that vets can directly get reimbursed from the company.
Insurer: Trupanion
By: Stephanie
I have been with Embrace since Jasper…
I have been with Embrace since Jasper was 3 months old, he is now 7. We have had a 2 claims, both were paid quickly and no question on them. From typical puppy antics to a recent very serious unexpected back surgery both were a breeze to file and get reimbursed on. I have a moderate deductible and a cap of $8000. It did go up after this last claim but he is getting older and the customer service person worked with me to get the renewal down. I used to have wellness on this policy as I believe in preventive care but It was really not worth it in my opinion. Glad we had this policy for this last unexpected emergency.
Insurer: Embrace
By: Kelly Borelli
Highly recommend
I got insurance on my puppy thinking I would probably never really need it. When he got sick, I was so thankful I had it. It was one less thing to worry about during a very difficult time. My pets will always be insured from now on. It is easy to submit invoices online and the E Vet actually ran the insurance for me. You can't get any easier than that. Trupanion covered what they said they would and my checks came quickly. I would recommend them to anyone!
Insurer: Trupanion
By: Angela
Excellent service
Excellent service! My little girl had to have knee surgery which was unexpected. Trupanion very quickly responded to my Vet and I was so relieved to see my portion of my bill vs what Trupanion paid!
Insurer: Trupanion
By: Jackie