Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Do not use this sham of a pet insurance company
Poor management, very poor customer service, makes it difficult to get information and very difficult to cancel the policy.
Insurer: Pets Best
By: Vicki
He was very attentive and patient
He was very attentive and patient
Insurer: Nationwide
By: customer
Always dependable
"Pets Best has made taking care of my dog Hana much less of a burden, financially at least. At her age and with her condition, she's relying on a lot of vet visits, testing and medication and they help me out consistently. I refer all of my pet friends/family to them.
Insurer: Pets Best
By: Mark
11 years with Trupanion
I have been with Trupanion for 11 years and they are always here for me… whether questions or claims. When illness happens, we have so much going on and it is a comfort knowing this team is working for you.
Insurer: Trupanion
By: Gabbi
Quick easy setup and fast reliable turn around also they really care for youre pet as well
Fast and r e liabe turn around and they also wholeheartedly care for you pets which is important when most of us consider them family
Insurer: Nationwide
By: James woods
The person helping me was able to…
The person helping me was able to quickly get to a solution for the situation, which was very helpful.
Insurer: MetLife
By: customer
It was recommended to me when I…
It was recommended to me when I initially got my puppy. I was a little resistant, but I did sign up and it was the best decision I ever made. My dog at 4 years old was dx with thrombocytopenia..Tru Panion covered almost 90 percent of an 8000.00 bill. And they will continue to cover blood work and med adjustments as needed. I have such peace of mind knowing my dog is getting the absolute best medical care. I am also impressed how the entire procedure was seamless and the fact you can speak to a human agent is amazing. I would highly recommend them to anyone looking for pet insurance.
Insurer: Trupanion
By: Patricia
He was very friendly and very…
He was very friendly and very informative
Insurer: Nationwide
By: Carmelina Anderson