Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Micheal was very knowledgeable and…
Micheal was very knowledgeable and professional
Insurer: Nationwide
By: Sabrina Rolle
Best coverage for my two dogs/babies
When it comes to my two dogs/babies, I can rest assured that their health care costs/ veterinary bills are covered by Pets Best. They have great customer service and a seamless reimbursement process that deposits the money straight into your bank account. Thanks Pets Best!
Insurer: Pets Best
By: Angelica Gorman
Figo claims process was very simple to…
Figo claims process was very simple to submit a claim, it a very smooth and quick process in getting my claims completed in a timely manner. I’m very pleased and satisfied with the service.
Insurer: Figo
By: Samuel
The gentleman went over the policy very…
The gentleman went over the policy very well. Asked me if I had any questions if not then if I thought of any to call. Since this was our first pet insurance policy. We have our car and homeowners though nationwide also.
Insurer: Nationwide
By: Mikki Berg
I think it was Tiffany
I think it was Tiffany - who sent me several follow up emails- she was wonderful! Professional and answered all my questions. Great experience while I’m dealing with my puppy’s illness.
Insurer: Embrace
By: Melissa Applegate
The best
The best. Every time I chat with a Representative, they are so helpful and kind. My claims are also settled in a timely manor!
Insurer: MetLife
By: Andrea
Communicating with Healthy Paws…
Communicating with Healthy Paws throughout the process. HP was able to direct pay my vet which saved me having to advance $8K for the surgery.
Insurer: Healthy Paws
By: Bettina & Dennis Lambert
Quick and Easy
My wait time on hold for a representative was minimal. The agent Rosie was very helpful and friendly. She went over all the information and answered my questions I accomplished what I needed to do quickly and was pleased with the outcome.
Insurer: Nationwide
By: Deborah Merriman
Aileen Andino was incredible to work…
Aileen Andino was incredible to work with! She made the process quick and easy. She's very kind, which was the best part in my book :)
Insurer: Fetch
By: R. Beard
Handles claims efficiently
Handles claims efficiently. Keeps us updated.
Insurer: Spot
By: Tim