Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best Customer Service and Support in my time of need
I could not be more impressed with the customer service and timely payment from Healthy Paws. My 1 1/2 year old dog got stung by a bee and went into anaphylactic shock. I rushed her to the emergency vet after she collapsed in my arms. She spent the night and made a full recovery. Healthy Paws reimbursed me within two days, and Lizzie has gone on to have bee venom immunotherapy which is a cure for her going into shock again if she is stung. Healthy Paws was there for me again and has been supportive in this quest of making Lizzie's life be normal and healthy. I will forever be a customer f this company. My daughter and sister have had the same experience with Healthy Paws. We all love them!
Insurer: Healthy Paws
By: Jan Wilmore
I’ve had a great experience with Spot…
I’ve had a great experience with Spot Pet Insurance and definitely recommend it. The claim submission process is simple and easy to use, which makes everything much less stressful when your pet needs care. Processing time has been reasonable, and I’ve been satisfied with how smoothly everything was handled. Overall, it’s been reliable, convenient, and gives peace of mind knowing my cat is covered.
Insurer: Spot
By: JULIA S
Wonderful Customer Service.
The representatives that I worked with was amazing. Jacqueline helped me combine the reports for my claim. She also assisted me in finding had two accounts and have been paying double for over 3 years. She Transferred me to Kyle who was able to add my work discount to my original policies. They were able to get me a refund for the over payment.
Insurer: MetLife
By: Gmaof
All my questions were answered and…
All my questions were answered and issues resolved.
Insurer: MetLife
By: customer
The representative was knowledgeable…
The representative was knowledgeable and able to find all the information I needed from my account to answer my question.
Insurer: MetLife
By: customer
I needed to add a new pet to my policy
I needed to add a new pet to my policy. Melody went above and beyond making sure I understood everything on the policy. She was very kind and helpful. I've been with Nationwide for almost 10 years and very glad to have them as my pet insurance carrier.
Insurer: Nationwide
By: Janis L.
Easy to submit claims
Easy to submit claims. Prompt responses & overall company easy to deal with. My dog has had a fair amount of medical challenges & I am grateful to have MetLife.
Insurer: MetLife
By: Linda Paradowski
Everything has been great
Everything has been great. From the people I’ve spoken to, to the app, to the timeliness of the reimbursements.
Insurer: MetLife
By: customer
Always helpful in every way!
Always helpful in every way!
Insurer: MetLife
By: Elizabeth
What's the point of this "insurance" company?
We have had Lemonade for over two years, paying monthly fees every month. My dog just had a TPLO done it costed around $5K. We received a letter of denial for the claim, why? Who knows they won't return emails. When we tried to call and speak to a manager we were left on hold or the call was "dropped" this has happened multiple times. I've resorted to messaging the CEO on LinkedIn hoping he's less worthless than the company he founded. Probably won't hear back but my hope by writing this is to deter anyone else from wasting their time and money on this "insurance" company.
Insurer: Lemonade
By: Jeffrey
Latest 1 comments
I'm in agreement with this review. They are in it to make money, not to take care of your pet.