Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Very quick response
Very quick response. No hassles. The claim was handled quickly and payment sent to my account in a very timely manner
Insurer: MetLife
By: customer
Great CS
Great CS. Any time I call I’m able to get my questions answered. Both claims I have filed have been paid promptly and without any issues
Insurer: Spot
By: Shea Qualls
I had trouble logging on to the iPhone…
I had trouble logging on to the iPhone app. once i did i could make my claim for reimbursement easily. however, i could not access the account info nor history. I was able to access my account via the website on my pc. I just feel the process was clunky and frustrating.
Insurer: Pets Best
By: Tom
Great experience purchasing pet…
Great experience purchasing pet insurance through MetLife. Clear options, straightforward pricing, and an easy enrollment process. The employer discount made the plan an excellent value, and I appreciated how simple it was to understand the coverage. Very satisfied with the overall experience
Insurer: MetLife
By: Brent Wilson
PetsBest has always been an amazing…
PetsBest has always been an amazing insurance company to have. When I started having health issues with my pup the last thing I had to worry about was coverage. Their customer service is also A+. I have referred them to all my family and friends. Thank you for making hard times less stressful.
Insurer: Pets Best
By: Danielle Pratt
The APP does not work smoothly
The APP does not work smoothly. I like the convenience of the APP, but the APP is not always working. I recently submitted a claim and I kept receiving a message that there was a problem submitting my claim to try again, which I did. It took about 5-6 times to get the claim to go through. The next day I received about 5-6 emails indicating that I submitting the claim, which gave the appearance that I was submitting the claim multiple times, when the APP only accepted once. Other times the APP is down and not working.
Insurer: Pets Best
By: AMD
Easy Getting my pet insurance
I just called and I got my pet insurance and the customer service put me on a 3-day waiting period for the policy.
Insurer: Nationwide
By: Estela
Your representative was very…professioa
Your representative was very professional as well as helpful with details to consider
Insurer: Nationwide
By: MAUREEN PORTER tahms
Super Insurance!
Pets Best makes it really simple to understand everything about their insurance and is quick to respond to claims submitted.
Trupanion Saved Puck's Life
Getting Trupanion ended up being one of the absolute best decisions I ever made. I'm sitting at home with my boy Puck right now because of Trupanion, no exaggeration. Pucks Parvovirus treatment ended up requiring over 2 weeks in the hospital, followed by in home care, and I couldn't have handled the financial burden without Trupanion on my side. They paid the vet directly as well, so I could focus on his care, not on the money. Words can not describe the level of gratitude I have for Trupanion after this experience. I recommend them with every fiber of my being.
Insurer: Trupanion
By: COLTON