Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Started off bad and ended great
Our inital experience was not great with Fetch. Our 3 year old dog suddenly died without any signs or symptoms. We contacted Fetch to cancel our policy and were not advised of any benefit for our dogs death and was not expecting one. We called our breeder to tell them of our dogs death and they advised us that Fetch had a Sudden Death clause in their policy. We contacted Fetch and were provided all necessary paperwork. We completed the paperwork and emailed them all attachments. Within days we received a denial of our claim. We contacted Fetch again (#3) and were advised that no one read all the attachments. Our claim was resubmitted. The next day we received another denial because they again, didn't read all the documents. Our 4th call went very well. Kaitlyn B was compassionate and very professional. She reviewed all of our documents and had a few additional questions. She assured me that our case was being expedited and we would hear back in a few days. Kaitlyn B advised that she would personally call us back to follow up this case. Within 2 hours we received an email that our claim was accepted and we would receive our entitled settlement. Kaitlyn called me back the next day to make sure I received the email. Kaitlyn B should be commended for her compassion, attention to detail, and her professionalism. She should be teaching others how to handle these situations. Thank you.
Insurer: Fetch
By: Bill Peacock
I am highly impressed by Spot Pet…
I am highly impressed by Spot Pet insurance. My giant schnauzer had to have ACL surgery and the process of submitting my claim, required documents, vet information, etc. was easy. When I had questions, their customer reps have all been extremely helpful, professional and all have asked, “How is Charlie doing today?”. My claim and reviewed and approved in two weeks. I highly recommend Spot Pet insurance!
Insurer: Spot
By: Juan Small
The file was reviewed quickly
The file was reviewed quickly, a request for more info sent and once received, the claim was paid immediately
Insurer: MetLife
By: joel
I’ve had a great experience with Pets…
I’ve had a great experience with Pets Best Insurance. They process claims pretty quickly, which makes a big difference when you’re dealing with vet bills. It also gives me peace of mind knowing I don’t have to hesitate about taking my pet to the vet or emergency hospital if something happens. Having that safety net really helps when you just want to focus on your pet’s health.
Insurer: Pets Best
By: Amanda
Claims get paid in a timely mannor
Spot pet insurance offers superior service, good customer support and they pay the claims. I highly recommend Spot Pet Insurance
Insurer: Spot
By: Leonard Petillo
John was very helpful
Thanks for explaining everything to me so we could find the best plan that worked best with our budget!
Insurer: Nationwide
By: customer
Amanda Mello is an absolute GEM and…
Amanda Mello is an absolute GEM and asset to your company. The patience, knowledge, compassion does not go without expressing the up most Gratitude! Thank you abundantly Amanda. Paige Bella and I adore you. God Bless You Eternally…. Much Love & Appreciation, Kristen Gonzalez & Family 🐶🐾💕🌸
Insurer: Fetch
By: Kristen G
The claim submission process was…simple and prompt.
The claim submission process was simple. Reimbursement was quick. A very positive experience overall.
Insurer: Spot
By: Yvonne
Customer service was great
Customer service was great. I called to verify if the service my dog needed would be covered, given it was dental surgery. I would have been happy either way because I was able to get a good clear answer..... it was covered. The claim process after the fact was fairly easy and smooth. I couldn't be more happy with it.
Insurer: MetLife
By: Gary and Ranger
Healthy Paws has been a lifesaver for…
Healthy Paws has been a lifesaver for our dog. Submitting claims through the app is incredibly simple, and reimbursements come through much faster than expected. It gives real peace of mind knowing major vet bills are covered without complicated limits.
Insurer: Healthy Paws
By: Barbara Tucker