Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Straightforward claims submission…
Straightforward claims submission process - my vet emailed me a copy of my bill that I was able to upload. ASPCA asked for a full medical history, but that was something they were able to access by contacting my vet directly, so it was not burdensome. Then the claim was processed and my payment was direct deposited into my bank in somewhere around a week total - I wish human health insurance worked this well.
Insurer: ASPCA
By: Adam Groff
MetLife pet has been amazing for us
MetLife pet has been amazing for us! Claims get handled super quick and efficient, it’s so easy to submit!
Insurer: MetLife
By: customer
The best pet insurance anywhere
The best pet insurance anywhere. Fast and responsive and I have never had any issue with a claim. Highly recommended!
Insurer: MetLife
By: Dave P
They are will to help pet owners to get…
They are will to help pet owners to get the best insurance and expediting bills pay on time.
Insurer: MetLife
By: Jeannette Flores
Incredible
Incredible! Best people to work with and fast claiming process
Insurer: MetLife
By: customer
Healthy Paws Coverage
Healthy Paws has provided coverage for my fur babies consistently. Reimbursements are timely and explanations for items not covered is clear. This company has been consistent with its service and has allowed me to focus on my fur babies instead of worrying about the finances.
Insurer: Healthy Paws
By: Pet Parent
Explained my policy thoroughly
Explained my policy thoroughly
Insurer: ASPCA
By: Susan Whiston
I have been a customer of healthy paws…
I have been a customer of Healthy Paws Pet Indurance for over ten years, never filed a single claim until June of 2025, then filed two more small claims in Oct 25, before policy more than doubled to $163/ mo. Since these claims were filed, I have uploaded Doctors notes from all visits, my pet's most recent history, and several other details from historical vet visits, However, my claims have all been denied, ignored or just not even looked at, in fact, i've had zero response from healthy paws, i've spent 4 hours on phone calls with over five representatives they could have cared less. I doubt there service reps are even located on this Continent, likely not. So why would they care??? This company is a SCAM and they're set up to take your money and never pay these claims. PLEASE DON'T EVER USE HEALTHY PAWS PET INSURANCE, TELL YOUR FRIENDS AND ANYONE YOU KNOW - YOUR HARD. EARNED MONEY IS TOO VALUABLE TO GIVE TO THIS ABSOLUTE SCAM OF A COMPANY ANYTHING EVEN YOUR TIME.
Insurer: Healthy Paws
By: Victor Romano