Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Being denied things that should be…
Being denied things that should be covered is asinine. My vet reccomended a presciption diet, one you can not get without vet approval. And it was denied due to "no medical reason." If the vet wants him on it, thats reason enough. You didnt go to vet school, they did. And then having to remind them that my dogs met his deductable repeatedly is inconvient. I work for corporate vet med, and am about to consider suggesting other companies to new pet owners.
Insurer: Trupanion
By: KP
Trupanion came to our aid when our now…
Trupanion came to our aid when our now 11 year old chocolate lab was 6 months old and required back to back emergency surgery to remove an esophageal obstruction.. it saved his life. Once more Trupanion comes to our aid in helping us remove a mast cell tumor from a high mobility joint. Our dog is not only a high functioning, senior hunting companion but more so a treasured member of our family. Will never go without Trupanion to support our beloved pets. Thank you so so much. JH / Austin TX
Insurer: Trupanion
By: John Hilton
The representatives are always helpful…
The representatives are always helpful and friendly. They answer my questions.
Insurer: MetLife
By: Debra Kern
Pets Best, the BEST!
I lost my sweet baby girl in April of 2026. PetsBest was our insurance and I NEVER had a single issue with a claim. I ended up paying $4k to save her and PetsBest reimbursed all but $400! The easiest, simple process! I am so thankful for PetsBest and their team!
Insurer: Pets Best
By: Ashley
Quick, easy claims process.
Submitting the claim online was super easy and my reimbursement arrived within a couple of days.
Insurer: Pumpkin
By: Matthew
Very courteous and respectful.
Very courteous and respectful.
Insurer: MetLife
By: Diane Nolan
I have been waiting since January to…
I have been waiting since January to get reimbursed for my veterinary visit. I paid $116 on my pets visit and I have yet to be reimbursed. I have tried to cancel my pet insurance over and over with no results. Keep getting the run around
Insurer: Embrace
By: Sheila
Everything as promised.
I have had this insurance for several years now and have never had a bad experience. The contract is very clear. There are no gray areas as far as I've ever seen. Once the deductible is met the process of submitting a claim and getting reimbursed is relatively quick and easy.
Insurer: MetLife
By: Daniel Allvord