Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Terrible pet insurance
Terrible pet insurance. Didn't cover anything. I asked my rep on the phone if an X ray and blood test was covered before getting the procedures for my cat because it was $1000+ and she assured me they were. In the end nothing was covered, I cancelled my insurance immediately afterwards.
Insurer: Figo
By: Anne Chen
Excellent Experience with Fetch Pet Insurance
⭐️⭐️⭐️⭐️⭐️ Excellent customer service with Fetch Pet Insurance I spoke with Amanda today to enroll my new rescue dog, Lily, and had such a great experience. She was incredibly personable, knowledgeable, and professional. Amanda answered all of my questions clearly and explained everything in a way that was easy to understand. She was cheerful, patient, and genuinely helpful throughout the entire call. Wonderful customer service, thank you, Amanda!
Insurer: Fetch Canada
By: Dawn Davidovic
Reliable and trustworthy insurance
They have consistently paid claims promptly and fairly. Customer service is easy to reach and always helpful. A year or so ago I would have given them 5 stars. However, recently they seem to have a machine read the claims I submit and there are always errors. Then, I need to take the time to call them. They do eventually correct the errors.
Insurer: MetLife
By: Bruce Hirsch
Just a quick note to thank Laura D for…
Just a quick note to thank Laura D for her help answering my questions about registering our new puppy. I appreciated your knowledge and help and it was a pleasure speaking to you. Happy Thanksgiving!
Insurer: Fetch Canada
By: Janet
Great insurance for pets.
I’ve been with MetLife pet insurance for two years now and they have been on point and never had a problem with them. I recommend MetLife pet insurance.
Insurer: MetLife
By: Francisco
Still though...
Haven't met the Pets Best team in person but you can feel their honesty and Heart.
Insurer: Pets Best
By: KJ Maj
Efficient and Pleasant Experience
The experience was simple to the point. I appreciate how prompt everything was.
Insurer: MetLife
By: customer
Excellent Service!
Spot has come through on ALL of my claims in the past two years. It has been a flawless experience, which is somewhat rare these days.
Insurer: Spot
By: Kevin Byrne
Pet insurance
She took her time went over all the options! Plus she has a sense of humor! Humor just makes challenging situations easier!
Insurer: Prudent Pet
By: Ggsarahgmail.com