Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The person was helpful and friendly
The person was helpful and friendly. And gave me a great deal. Thank you.
Insurer: Nationwide
By: customer
First time filing-Outstanding!
We filed our first claim with Embrace for our girls annual wellness exam. Initially there were some technical issues that customer service had to get their IT department to fix. That was accomplished in a short period of time. We filed our claim that same day and were notified within 24 hours the claim was completed and reimbursement would be in our account! I have used 2 other pet insurance companies previously and this is the first time that our claims were completed so quickly. Their customer service and claims departments are outstanding. Only wish we had use this company previously!
Insurer: Embrace
By: customer
Great customer service
Great customer service, fast and reliable. Im happy with the service!
Insurer: MetLife
By: Vergine Yapoudjian
Pleasant Representatives
Representatives are always pleasant and concerned with my furbabies. I will always have this insurance as long as I have furbabies. The best in my opinion 👌
Insurer: MetLife
By: Kathy
Trupanion has been extremely helpful…
Trupanion has been extremely helpful with my pup’s claims and keeps you informed throughout the process. Their response is always in a timely manner. It was a good decision to get health coverage for my puppy. Thanks Trupanion
Insurer: Trupanion
By: Carole
I moved two of my dogs from your…
I moved two of my dogs from your service because of your propensity to never pay a claim.
Insurer: Trupanion
By: stuart
We knew what insurance was covering…
We knew what insurance was covering within minutes,amazing service!
Insurer: Trupanion
By: Michelle Ciechna
The person who assisted us was very …
The person who assisted us was very kind and is currently helping us complete the process to see if Quickly can access insurance coverage. Thank you very much.
Insurer: Nationwide
By: Maria Camacho
Very helpful
Very helpful, always!!! Great people on your end!!!
Insurer: Trupanion
By: Cindy Randonis
Quick review of claim
Quick review of claim. Approval and deposit into my account. Good communication of status updates.
Insurer: MetLife
By: customer