Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pets Best Came Through for Our Golden Retriever's Dental Need
Well, it all started with something we weren't expecting - our Golden Retriever Teddy somehow had the tip of his right canine tooth break off. Our guy's health has always been a top concern for us, and we've always supported it by including Pets Best insurance in his care. His plan has always been there, but we had never had a need until now. Our regular Vet referred us to a canine dental specialist since the canine tooth is a critical tooth in the health of a dog. Our dental specialist said we were seeing them at the right time and the tooth could be saved. Well, who knew dogs could get a root canal and crown? We sure didn't, but we are glad our dentist was able to save Teddy's tooth. Come to find out many of the staff at the doggie dental office also rely on Pets Best for their own pets. Our paperwork was well prepared and the submittal process with Pets Best was very easy. We were kept informed via both email and status reported via the app on our phone. While it took a couple of weeks to process, the procedure was approved and we were reimbursed. Yes, we were happy that Pets Best fulfilled the claim... it makes us feel like they understand how important our pet's health is to us, and being there when we really needed it helps keep our family financially stable. Pets Best has been a good investment for us, and certainly a good investment for our pup Teddy. Thank you!
Really fast procedure and affordable
Great business love the help they offer for our puppies
Insurer: Nationwide
By: custumer
Reliable and Caring Pet Insurance
I highly recommend this pet insurance. The service they provide is excellent, and it gives me real peace of mind knowing my dogs are protected. Whenever I’ve needed support, the process has been smooth and the team has been very helpful. It truly feels like they care about the well-being of our pets. You can trust that your furry family members will be well taken care of.
Insurer: Pets Best
By: Cleber
I didn't expect to feel this supported…
I didn't expect to feel this supported by an insurance company, but my experience with my pet insurance has honestly been a breath of fresh air. From the moment I signed up all 3 of our dogs, we felt like we weren’t just another policy number-they treated us like someone whose home and peace of mind actually mattered. Every question I had was met with patience and clarity. Every interaction felt reassuring. And in a world where dealing with insurance can feel cold or complicated, they made everything surprisingly easy and genuinely comforting. Any issues with a claim they simply ask for more information which we provide and it’s taken care of quickly. Most claims are processed and paid within days. I could not recommend them enough, I love my experience with them.
Insurer: Healthy Paws
By: J Miller
Had the worst experience possible with…
Had the worst experience possible with this company. They denied all of my claims for my kitten, claimed everything was a pre existing condition, and I could not easily find an email / phone number to contact them. Would not recommend.
Insurer: Fetch Canada
By: Brigitte Malana
Mannie was a delight to work with...he…
Mannie was a delight to work with...he was very knowledgeable and guided me through the process to add my 3rd cat on to my account
Insurer: Nationwide
By: Don Jenkins
SPOT Insurance
Easy to use, coverage is clear, and great customer service.
Insurer: Spot
By: Michael Montalbano
Excellent Coverage Through Fetch
Our 8-year old Boston Terrier began experiencing issues with her left eye (corneal ulcer, conjunctivitis, ectopic cilia, benign mass). After multiple doctor visits to our regular veterinarian, care was transitioned to an ophthalmologist who discerned that she was suffering from an ectopic cilia that caused many of the other issues with her eye. Our Boston Terrier underwent surgery and then I submitted multiple claims (invoices and medical records) to Fetch for the multitude of visits. As they have done in the past with another pup, Fetch paid a 90% reimbursement after the deductible was met. We are appreciative for the clarity in which Fetch uses in the reimbursement process along with the quick reimbursement—and most importantly our Boston Terrier is healthy and happy again!!!
Insurer: Fetch
By: Misty