Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I have been really happy with the…
I have been really happy with the service that I have received from Healthy Paws. They have settled claims speedily.
Insurer: Healthy Paws
By: Jen
MetLife makes the claims process so…
MetLife makes the claims process so easy. I highly recommend their pet insurance products to anyone with a pet.
Insurer: MetLife
By: Susan Shold
Had a great experience today signing up today!
Had a great experience today signing up for Fetch pet insurance. All of my questions were answered clearly and my customer service person was very nice.
Insurer: Fetch
By: Linda
Application closed after months of no responses from Nationwide
I completed the application 1/9 and my last message was received 1/12 with a response, an automated message 1/29 with response and documents, and additional attempts for a response have been made 3/30, 4/13 and 4/20. I was then notified after multiple attempts for a response that my application was closed. "Our records indicate Wink's application 10303519 was automatically closed on 03/25/2026 due to waiting for additional medical records. Unfortunately, the additional medical records were received on 04/13/2026. Which was after the application was closed." My response: The request for additional records was responded to via fax and email within hours of the request. It was sent on 1/12 at 1:32, and again when no response was heard on 1:28. They were sent via my personal work email as well as the hospital email. All of my contact information of emails, phone number and home address has been provided and multiple attempts for contact made, I am disheartened that this is how I find out that the application was closed after all of this time and information was sent the same day. My dog has a policy and I have received communications for his without any error. We recommend your services to our clients at our hospital, and this is concerning how this was handled.
Insurer: Nationwide
By: customer
Timely reimbursements
You guys handled a previous pet of ours, our dog Sassafras and everything worked very well with the claims that we needed to file before the sweet thing passed.
Insurer: Nationwide
By: Mike Biggers
Great customer service
Great customer service, friendly, knowledgeable, and great offers for multiple policies.
Insurer: Nationwide
By: DARLENE WILSON
The people we are talking to and…
The people we are talking to and interacting with are empathetic and supportive of our situation and the claim process.
Insurer: Spot
By: Steven Arbenz
Frustration and headaches
I was very frustrated trying to get the documents that they wanted me to get. I would send information and I would get an email the next day telling me something was wrong with it. This was a fairly serious condition and the invoices were from over a month. I did not always understand what they were asking of me. I cannot begin to tell you how many times I contacted them trying to get everything done. I was extremely impressed with Joyel when we chatted online. She truly wanted to help me. I was so frustrated. We had a fairly serious problem that presented itself during a routine spay. Obviously, the routine spay was not covered under my policy and I knew it. But there was more surgery afterwards. I still don't totally understand why if they have to consult a specialist, it's not covered. Her case was fairly unique. This has been my payout since I first started using Trupanion with my first of three dogs in 2018. I am not sure that I got the date of the spay correct, but I did not want to go back through my notes and lose what I had written. We truly had at least 3 weeks worth of testing that followed that. Eventually they did cover everything except the specialist consult. Otherwise I would have given them a two. And the two comes from just the frustration of trying to get what they wanted in to them for the claim.
Insurer: Trupanion
By: Maggie May
Straightforward explanations of…
Straightforward explanations of different types of coverage. Waiting time explained well.
Insurer: MetLife
By: Cindi Hanshew