Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Stands behind its coverage benefits…
Stands behind its coverage benefits with transparency. Convenience of easy e-filing of claims and consistently efficient and reasonable claims processing times.
Insurer: MetLife
By: M.Berez
Excellent claims process
Claims are processed quickly when the requisite backup documents are submitted. Post injury and intermittent therapy covered without any issues. Service ,when there are questions, has been excellent.
Insurer: Figo
By: Ron
Grateful for Healthy Paws
We have had Healthy Paws for 11+ years. Although we didn’t need the plan for the first ten, we have been deeply grateful for it when our dog had a sudden cardiac event. In 1.5 years, Healthy Paws has covered around$25k in claims for emergency visits (overnight oxygen chambers, fluids, and medications). I can happily report that our little guy has more energy today than I’ve seen in years. The app is easy to use and has made filing claims a breeze. We have received approvals and reimbursements with no issues. I can’t imagine being in the ER and receiving the estimate of thousands of dollars without Healthy Paws. It removes the stress of finances when making difficult treatment decisions.
Insurer: Healthy Paws
By: Gerry Milligan
Doesn't stick
This is apparently the 2nd time I've had to do this. The first time they returned the $25 to my card. I have gotten absolutely no reason as to why. So this may actually be a duplicate where I now have to deal with dup charges to my cc.
Insurer: MetLife
By: sc
So many options!
I researched so many different options over several weeks--overwhelming. Do I need insurance? Placed call for clarification on effective dates. Was pleased with other options (deducible, limit, coverages, etc). Rebecca answered and immediately, patiently, offered suggestions. She was personal, provided examples, and finalized my search. She is truly wonderful!
Insurer: Prudent Pet
By: Pedro
All my dogs have been insured by Healthy Paws since 2015
All my dogs have been insured by Healthy Paws since 2015. My senior dog is now 12, and my youngest is 1. I had another dog who sadly passed in 2024, but was insured by Healthy Paws for his entire 10 year life. I can't say enough good things about this insurance. They've covered 3 cancer surgeries for my senior dog, as well as her medications for chronic conditions like Cushing's. They cover her monthly Adequan, Librella, and Cytopoint shots. All claims are processed super fast, often in 24-48 hours! Just last week, they covered her ultrasounds and comprehensive bloodwork, part of her twice yearly cancer follow-ups. They covered chemotherapy and immunotherapy for my dog who had lymphoma. Excellent coverage & customer service!!
Insurer: Healthy Paws
By: Patricia Blair
Great customer service and follow through
So far no hiccups in the signup or claim process. Customer service is quick to respond to correspondence and let me know exactly where we were in each stage of the process. First claim processed within a week. A paper check was mailed due to it being a first claim but will be directly deposited from here on out.
Insurer: Fetch
By: Kathy
Simple Process; May Need to Retry 1st Time
Enrollment process is simple and well guided. But had issues with website not proceeding when NEXT button was pressed. Had to attempt a few times before it went through but quote information was always saved so that was helpful.
Insurer: MetLife
By: Yadhira Ortiz
Phone vs online enrollment
I've used Nationwide pet insurance for years, but usually used the site to enroll new pets. This time I did it via phone and it was just as smooth going as online. Michael was a delight to work with
Insurer: Nationwide
By: A Honey
Easy to upload claims
Easy to upload claims. Good communications with updates on the progress
Insurer: MetLife
By: customer