Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Puppy Insurance—Pets Best
"I was having a hard time deciding which pet insurance to buy for our new puppy. I finally decided on 4/19 to go with Pet's Best. I added on to the plan to include wellness coverage. Her appointment was on 4/20. I submitted the bill right after her appointment and was super surprised when I got an email that evening saying the claim was processed. I received the payment on 4/24. It was a flawless, very easy process. "
I received a pre-approval for my dog’s…
I received a pre-approval for my dog’s upcoming procedure. Trupanion was quick to respond and the explanation of payment was accurate. I submitted the invoice a few hours after the procedure and in less than 24 hours I got confirmation that my reimbursement was accepted. I received the electronic funds a day later.
Insurer: Trupanion
By: Amy
Very accessible customer service!
Very accessible customer service!
Insurer: Sonnet
By: Tiphaine THIEBAUT
The Best
"The new system is seamless. I use to wait up to three weeks for a response- now claims are responded to immediately and paid within days. Customer for six years thus far and two pet. Will be a customer for the life of the pets. "
Insurer: Pets Best
By: Dale
Very complicated
Very complicated! They take the money and then not sure what happens next, very misleading
Insurer: Nationwide
By: customer
Quick response by phone and all…
Quick response by phone and all questions answered. We had already looked up and reviewed the coverage choices on the website. Thank you.
Insurer: Nationwide
By: customer
When we call
When we call, depending on the individual we connect with; they are extremely helpful and answer all our questions or fix the reason why we called.
Insurer: MetLife
By: customer
Healthy Paws IS A JOKE! DO NOT USE!
Very disappointing experience with Healthy Paws Pet Insurance. When I reviewed my claim in the app, it showed no invoice attached, no medical records attached, and no supporting documents attached. This raised serious concerns about how claims are reviewed. Customer service responses felt scripted and no one could give clear answers. After paying monthly premiums and trusting this company, the lack of transparency was extremely frustrating. I recommend pet owners research other options carefully before choosing Healthy Paws. They pay NOTHING!
Insurer: Healthy Paws
By: Ronnie Hooper