Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Aileen Andino was very helpful
Aileen Andino was very helpful. I was very confused and she explained everything clearly to me.
Insurer: Fetch
By: Cathyr
We've had our dog covered with Fetch…
We've had our dog covered with Fetch for years and are now having to submit claims for his health issues. Fetch has been very good with processing claims quickly and correctly. I've had to call them for some information a couple times and their representatives are helpful and courteous.
Insurer: Fetch
By: Holly Wiley
amanda was amazing
amanda was amazing, she answered all my questions and was extremely thorough when going through my policies and options. She is a pleasure to speak with and look forward to connecting with her again!
Insurer: Fetch Canada
By: Kaitlyn Nguyen
I am having difficulty communicating…
I am having difficulty communicating with Trupanion. I have been trying to send a record of vet statements to you for your records. I am not understanding how to get this to you. Is there someone who can help me?
Insurer: Trupanion
By: Anonymous
Predatory practices
Predatory practices, STAY AWAY. I am filing a complaint with the department of insurance and also reaching out to this law firm to pursue a class action lawsuit: Haffner Lawyers in LA I hope you will join me. We must not let them get away with being so soulless, predatory and unethical. My story: I have four cats under Healthy Paws pet insurance, all of different ages. In 2024, my premium was $390+, already preposterous but manageable. They tried to raise it to over $900, but luckily I was able to bring it down to about $450 (still wild) by increasing some deductibles and lowering the percentage reimbursed for many of the cats. But then this year they are again raising the price to close to 1k, with my senior cat being $700 of that! This is INHUMANE, as they are basically trying to price out my senior cat, right when he needs his insurance most, and after we've been loyal customers for his entire life! So unethical! And the only options they offer to lower the price is to drastically lower my cats' coverage to the point where it wouldn't really even be useful, even for emergencies! Like I said above, this is predatory behavior.
Insurer: Healthy Paws
By: Valentina Nesci
The website frequently malfunctions
The website frequently malfunctions, causing significant frustration when trying to log in and submit claims. Additionally, the reimbursement process is unacceptably prolonged, which adds to the overall inconvenience and dissatisfaction.
Insurer: Pets Best
By: Anatol Woolf
I submitted an application for pet…
I submitted an application for pet insurance and have not been update its been over a month!
Insurer: Nationwide
By: customer
Great Experience …
Amanda was very polite and answered my questions for me. She is very knowledgeable and I appreciated working with her.
Insurer: Fetch Canada
By: Donna Roy
We love our Spot insurance
We love our Spot insurance! Our 8 month old puppy recently went missing and returned to us injured four days later. This was such a difficult time for us, but we were so reassured that the process of entering a claim and receiving a refund was so simple. It made this difficult experience just a little easier to handle. Plus, afterwards, we saw that Spot offers a discount for a GPS collar through Fi, which is the first thing we purchased after her runaway adventures. Highly recommend!
Insurer: Spot
By: Giulia Tolar