Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
Other Categories
Simple and easy instructions
Simple and easy instructions, also this is our second pet being covered
Insurer: MetLife
By: Vern Andres
Thank you Trupanion
I had to take my dog Tuni to the ER 2 nights ago because she seemed to be in pain and it was not clear why. The whole process was scary. She appears to have a back issue with a vertebral disc problem. We needed x-rays and bloodwork and pain meds. The bill was close to $1600. The ER was able to direct bill Trupanion and this was a huge relief. They covered over $1000 towards the bill right at the time. My baby will need follow up but I am feeling less stressed because of having Trupanion.
Insurer: Trupanion
By: Laura
A very easy process during a traumatic…
A very easy process during a traumatic time.
Insurer: MetLife
By: customer
Competent Customer Service
The tech was able to anwer my questions and resolve my problem. He was professional, polite, and efficient. I only needed to update my information.
Insurer: Embrace
By: Darlene
Great Customer Service and claim are…
Great Customer Service and claim are processed quickly.
Insurer: Pumpkin
By: Evelyn Nijem
Getting Pet insurance with Fetch is…Very easy and enjoying process.
Getting Pet insurance with Fetch is very quick and informative and the sales representatives are extremely nice and knowledgeable. We just added our second pup this year and couldn't be more grateful to now have additional pet insurance with Fetch. Thanks
Insurer: Fetch
By: TAB
So helpful
So helpful, knowledge able, wanted everything to be done for me. Thank you for all your help filing my claims.
Insurer: Trupanion
By: Carolyn Arthur
Pomptness of processing claim
Pomptness of processing claim. Direct payment to Vet
Insurer: Trupanion
By: WILLIAM LIEN
Sick kitty
"This was our first hospital trip for our cat, and it was shocking to see the bill. Pets Best came through quickly with a wonderful result and made the otherwise stressful time with our pet (he's doing better now), easier to handle. "
The simplicity of the submission…
The simplicity of the submission process and the rapid turn-around time are what made this experience so pleasant. Thank you!
Insurer: MetLife
By: Angela L