Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Met Life Pet Insuranace is excellent
Timely payments. User friendly website. Great updates on payment status.
Insurer: MetLife
By: Patti Scotch
Pets Best really came through!
I'd never considered Pet Insurance in the past... but when I received a layoff notification a friend suggested that not only should I find an insurance plan for myself, but I should consider protecting my cat as well. BEST. SUGGESTION. EVER. My vet's office had a Pet's Best advertisement on their app and I simply went for it... THANK THE STARS I DID!!! Just 4 months later we had an unexpected health situation which turned into multiple vet visits and procedures. Once we got through the initial scares, we filed the claims (this was super easy via their online portal!) and within a couple of weeks Pet's Best reviewed the claims, responded with what was / wasn't covered (a significant portion was indeed covered!), and disbursed directly to the bank account on file. This was such a relief during an already financially and emotionally stressful time. I'm happy to say our little furball is back to his usual antics and curling on my lap as I continue my job hunt!!
New pumpkin client
I didn’t have to look for an account number or anything. The young lady that answered the phone knew who I was because of the association with my phone number.
Insurer: Pumpkin
By: Kathryn
The agent Tamika was very thorough and…
The agent Tamika was very thorough and helpful She was a pleasure to do business with
Insurer: Nationwide
By: Yvonne Kanapaux
Amazing Service
Process is very simple and transparent. I'm very happy.
Insurer: Nationwide
By: Sohail
Horrible service.
We had the worst experience ever with this company. Our first claim that we filed with them was pending for over 1.5 months. I had to call them to look at it. Recently my second claim has been denied without any reason. It was for a hot spot well within the coverage. Their support link on the website is broken and they just sent me an email notifying me of an 18% increase in premium. We have not had any claims with them yet not even met our deductible. So this is just a little random increase. Overall, stay away from this company. Failed me on multiple levels.
Insurer: Pumpkin
By: Ankur Agarwal
A company I feel confident to provide my pet with the coverage he needs.
Hi, I am new to the Fetch Pet Insurance family. As I only signed up today, I can only comment on my agent Megan Hampton. Megan has excellent communication skills and was very knowledgeable about the coverage for my pet. As I am not happy with my current insurance provider, it was a joy to speak with her. I believe I am getting the coverage that my pet needs and feel confident moving ahead. Thanks Megan!
Insurer: Fetch Canada
By: Karen H
1 Needs improvement
1. 4/5 times I try to upload information, I get a message that it the site is down. 2. It is also hard to see what information is loaded- so I don't duplicate when I upload 3. Several claims were denied because Jordan had a prior condition- inconvenience. However, her inconvenience was an issue- it is the Lasix that is causing the leaking now. Where do I dispute the claim denial or even talk about it? I have been in insurance for 40 years. . . Not thrilled with process.
Insurer: MetLife
By: grace
new dog
The agent, Kevin, was terrific, explained everything and made it all easy
Insurer: Nationwide
By: renee m