Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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I am very happy with Pet's Best!
My dog had an emergency and had to be hospitalized in an oxygen tank overnight. Pets Best processed and paid the claim very quickly, much to my relief. I am so grateful for them and would not go back to any of the other insurance companies I have had over the years. The claims process is very easy. It takes about 2 or 3 minutes for me to file a claim online. They respond immediately and keep me updated in the event they need more information. I find the process to be really efficient. The money arrives in my bank account as soon as the claim is processed. No long delays. I am very happy with them.
Claim process was fast and easy
Claim process was fast and easy, highly recommend that folks have all required documentation submitted for fast processing of claims. MetLife customer support is very friendly and helpful.
Insurer: MetLife
By: Leticia
Never leave home without it!Trupanion insurance has allowed us to…
Trupanion insurance has allowed us to take care of our pet without any restrictions. From hospital stays to regular vet bills they have always been easy to file claims. I would never be without their insurance.
Insurer: Trupanion
By: Sammye Grymes
Always CallFetch Pet Insurance
Justin at Fetch Pet Insurance was absolutely amazing. He helped me through every aspect of getting pet insurance, answered all of my questions thoroughly, and made the entire process a million times better than simply signing up online on my own. He was knowledgeable, patient, and incredibly helpful from start to finish. I highly recommend calling Fetch and asking to speak with Justin directly if you are considering pet insurance. 100/10, no doubt about it.
Insurer: Fetch
By: Gabriel Mibielli
Needed pet insurance
I have this insurance on my other two dogs. I added my other two pets. MetLife is easy and friendly to work with.
Insurer: MetLife
By: Valerie
Reliable Experience w/ MetLife Pet!
Great insurance options, simple and easy to use website, streamlined submission process and prompt review and payment of claim.
Insurer: MetLife
By: Marianne M.
Great communications
Great communications , easy to work with
Insurer: MetLife
By: Bessie konrad
They make it so easy to work with them.
They make it so easy to work with them.
Insurer: MetLife
By: Garrett
MetLife pet is the best!
I was helped by Shelli, Elmer, & DeVante and they were the best help!!
Insurer: MetLife
By: customer
Quick claim
I filled a claim and the response was very quick. Did not get any problem at all.
Insurer: Spot
By: Nathan Malijan