Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
Other Categories
After two years of paying premiums for…
Update Stay away from Embrace Pet insurance As expected by delay and continued requests for more information claim was denied. I’m glad I found out after small claim before needed in future. I’ll be better off putting the $1900 a year away I was paying them. With increases every year it would be more BTW I emailed as reply suggested , crickets I have replied with policy number they couldn’t find I stand by my one star review, all I was got was need more information even though vet sent everything requested. Embrace works hard not to cover After two years of paying premiums for 2 dogs, one had an issue that treatment total was about $100 over deductible. Even for this amount all I got was delays and Embrace looking for way not to pay claims. My advice is stay away from Embrace.
Insurer: Embrace
By: ron c
Good communication
Good communication Expectations met I often refer this company to others
Insurer: MetLife
By: Donna
Always good customer service !
Always good customer service !
Insurer: MetLife
By: Jamie and MJ
Best pet insurance ever!
MetLife has been there for us when, unfortunately, our cat was injured. The customer service people are incredibly kind and caring! We can bring our cat for the care we need and MetLife is at our side!
Insurer: MetLife
By: Joanna
Trupanion is the BEST pet insurance you…
Trupanion is the BEST pet insurance you can get absolutely no question!!! I have worked in veterinary medicine for over 32 years I deal with pet insurance every day. When it came time to get insurance for our new pet we decided to get Trupanion. So very easy to submit a claim and payment is fast and hassle free. Thank you Trupanion!!!
Insurer: Trupanion
By: Angela
poor communication
I am very unhappy with the quality of communication regarding my recent claim on policy #1778373-02 for my cat’s care. i was asked twice for the same information (no explanation about why the initial submission was insufficient - second submission was exactly the same and what was specifically requested). i received no information that the claim had been finally and successfully processed i received no information about how i would receive the claim payment i received a separate email from Pet_Info with a citi email with no introduction regard its connection to MetLife (other than a logo at the top). given the various scams on the internet, often using legitimate-looking logos, i was very skeptical of their request for my financial information. i received no information about why the payment amount ($165) was less than the submitted invoice ($202.18); what was denied and why? I called your help line and was told I had to subscribe to your app or wait weeks for a hardcopy check (why do i have to join your app? so you can track me and sell my data? ). The human i talked to was very nice but basically couldn't help me sort out my questions.
Insurer: MetLife
By: janice
Easy to submit invoices and great…
Easy to submit invoices and great overall experience. Highly recommend.
Insurer: MetLife
By: Joseph
Kinda, Courteous & Patient
The young man who helped was kind, courteous & patient with me as he helped me submit our claims.🐇🐇🐈⬛
Insurer: MetLife
By: LORENA
customer service was helpful and…
customer service was helpful and timeline for the reimbursement was pretty good overall.
Insurer: Pets Best
By: G. Albert
Good service
After an unexpected set of vet visits Spot was very quick in providing reimbursements. They also provide good resources for pet owners in providing good care.
Insurer: Spot
By: S. Paulino