Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Responsive
Responsive. Fast. No endless questions. Website is easy to navigate.
Insurer: Pumpkin
By: Susan V.
Super easy and reliable
Super easy as it always is! MetLife pet insurance we’ve had for years and they have always been reliable and easy to deal with. Highly recommend!!
Insurer: MetLife
By: Mary Christopher
Very easy to navigate claims
Very easy to navigate claims. Excellent customer service.
Insurer: MetLife
By: customer
Easy to submit claims
Easy to submit claims. Good communication and fast reimbursement.
Insurer: MetLife
By: TRACY
Claims
Pets Best is the best, paying exactly what my policy indicates without any hassling for all procedures during my dog's cancer radiation, as well as covering other procedures not related to that cancer.
Insurer: Pets Best
By: george
Why I chose Nationwide for my pet's insurance
I chose Nationwide for my pet's insurance because I was a prior customer and I know that Nationwide is exceptional. The customer service is the best and I trust Nationwide having been a prior customer.
Insurer: Nationwide
By: Julie K.
Great Experience
Ive always had a great experience with MetLife. Its so easy to submit a claim and even better that I could do it from my phone. The customer service reps are also very friendly and helpful
Insurer: MetLife
By: customer
Exceptional service
Exceptional service, would highly recommend.
Insurer: MetLife
By: Esther Horwitz
All your associates are very courteous…
All your associates are very courteous and knowledgeable. They always answer all my questions and provide suggestions to make things easy when filing claims and other documents
Insurer: MetLife
By: customer
Metlife Customer Service is top notch
Metlife Customer Service is top notch. Even when there is a paperwork issue, they are courteous, helpful an thorough. I highly recommend. I love our wellness and accident plan.
Insurer: MetLife
By: customer