Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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You guys deserve a million stars
You guys deserve a million stars. You're prompt, always available, kind and understanding. Thank you for being part of my dogs life!
Insurer: Pumpkin
By: Melissa Wood
Placing claims
Placing claims and turn around time is great. I've never had an issue with anything. I did need to call on one occasion and the representative was friendly and helpful.
Insurer: MetLife
By: Barbara B
Quick and efficient process
Quick and efficient process. The agents are very knowledgeable.
Insurer: Nationwide
By: BIANA GODIN
Claim was promptly processed and paid
Claim was promptly processed and paid. Great customer service! I am glad that I have this insurance after many years of a healthy kitty at this difficult time.
Insurer: Spot
By: JustAnswer Customer
I recently received my refund
I recently received my refund, and I am pleased to see that they uphold their policy as promised. It’s reassuring to know that the services and coverage we pay for are reliable. We truly appreciate their commitment to customer satisfaction.
Insurer: MetLife
By: customer
Amanda was GREAT!
Amanda was GREAT!! SHE ANSWERED ALL QUESTIONS AND WAS VIBRANT. YOU DONT FIND PEOPLE LIKE US ANYMORE. SHES A KEEPER AND DESERVES A RAISE. LOL. I WILL KEEP IN CONTACT WITH HER. VERY MUCH A PLEASURE TO CHAT . 10× A GREAT JOB.
Insurer: Fetch
By: TaraCoxx
Stay away from it
I will highly recommend everyone to stay away from you and stick to more well-known companies like Fetch. You are not reliable and reasonable when comes to reimburse a little bit big claim
Insurer: Spot Canada
By: Saei