Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Very helpful and friendly staff
Very helpful and friendly staff. Neighborhood rumors are very true...the Edge Hospital is a great place for Vet Care for your pets.
Insurer: Embrace
By: NM Route 66 Museum
Love that vets can directly get…
Love that vets can directly get reimbursed from the company.
Insurer: Trupanion
By: Stephanie
I have been with Embrace since Jasper…
I have been with Embrace since Jasper was 3 months old, he is now 7. We have had a 2 claims, both were paid quickly and no question on them. From typical puppy antics to a recent very serious unexpected back surgery both were a breeze to file and get reimbursed on. I have a moderate deductible and a cap of $8000. It did go up after this last claim but he is getting older and the customer service person worked with me to get the renewal down. I used to have wellness on this policy as I believe in preventive care but It was really not worth it in my opinion. Glad we had this policy for this last unexpected emergency.
Insurer: Embrace
By: Kelly Borelli
Highly recommend
I got insurance on my puppy thinking I would probably never really need it. When he got sick, I was so thankful I had it. It was one less thing to worry about during a very difficult time. My pets will always be insured from now on. It is easy to submit invoices online and the E Vet actually ran the insurance for me. You can't get any easier than that. Trupanion covered what they said they would and my checks came quickly. I would recommend them to anyone!
Insurer: Trupanion
By: Angela
Excellent service
Excellent service! My little girl had to have knee surgery which was unexpected. Trupanion very quickly responded to my Vet and I was so relieved to see my portion of my bill vs what Trupanion paid!
Insurer: Trupanion
By: Jackie