Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Vaccinations
Had to get my rescue dog some vaccinations. Uploaded the bill from my vet to MetLife and was paid within a few days. Grateful that it was so smooth filing a claim.
Insurer: MetLife
By: Linda
MetLife gives me such a hard time with…
MetLife gives me such a hard time with uploading documents and paying for services rendered by my pets Vet. now I have to go through a rigorous appeal process for something that was medically necessary.
Insurer: MetLife
By: customer
Our 8yr old Golden Retriever experience with Healthy Paws Insursnce…
Our 8yr old Golden Retriever almost lost her life due to eating a twist tie that got lodged in her colon. She had 2 major surgeries, then got a massive blood clot and then had after surgery issues. Through it all Healthy paws made each one of our claims to be processed easy and they clearly explained what was paid for. We highly recommend Healthy Paws as you never know when you will need insurance for your furry family member.
Insurer: Healthy Paws
By: Susan Rogers
The representative was very helpful and…
The representative was very helpful and processed our claim very quickly.
Insurer: MetLife
By: customer
First experience using trupanion
First experience using trupanion. Had to take our mini doxie in & trupanion made it so less stressful. Can’t praise Trupanion enough.
Insurer: Trupanion
By: LoriAnne
I have been with met Life cat for…
I have been with met Life cat for several years, enjoy your service
Insurer: MetLife
By: Gloria Rogers
Thank you for taking great care of my…
Thank you for taking great care of my babies
Insurer: MetLife
By: customer
Such big help
Fast response to claim & is such a great help when we were panicked over our dog Cookie.
Insurer: Trupanion
By: LoriAnne
Pet Review
We've had Pets Best insurance for our dogs for a few years and having it gives us the peace of mind should anything major occur with their health. The filing process is easy, use Edge, and their response is timely.
Insurer: Pets Best
By: Carl C```
They're efficient
They're efficient, accurate, and as good as their word, no game playing. That's why I have stuck with them for years
Insurer: Trupanion
By: erik