Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Representatives were super friendly and…
Representatives were super friendly and guided me to the web. One's at the web, it was easy to navigate and understand my options.
Insurer: MetLife
By: LB
Samantha was very understanding and helpful in getting me connected with an adjuster
Samantha was very helpful and kind as a customer rep. Thank you for your time and help
Insurer: Fetch
By: John Balderston
Great support and excellent customer…
Great support and excellent customer service.
Insurer: MetLife
By: customer
The prices are fair
The prices are fair, it's easy to put a claim in and get your money. If there is an issue I have found it that it's easily and very quickly solved. And everyone I have spoke to when I do have to call customer service has been more than wonderful!
Insurer: MetLife
By: customer
Very easy process to submit claim and…
Very easy process to submit claim and quick refund
Insurer: MetLife
By: Sheila Miller
The customer service representative…
The customer service representative Amanda Mello was excellent. She was knowledgeable and answered all my questions
Insurer: Fetch
By: Michelle
Insurance for my pet is a new…
Insurance for my pet is a new experience for me. So far, it has been a positive one. I submitted one claim already for a well visit and was reimbursed in a very timely manner.
Insurer: MetLife
By: Tracey Paradis
Best Financial Assistance
Metlife has helped me financially with all of my cat’s appointments. I’m grateful for the amount of reimbursement so I can keep my cat healthy for a long time. Metlife works quick and efficiently which helps reduce my stress and anxiety financially. Thank you Metlife!
Insurer: MetLife
By: Danielle Boffa
Great Experience with Pets Best
I don't know why this company gets such a bad rap. My sweet senior had to have a $14K surgery to have her spleen removed, and Pets Best reimbursed me for 80% of it without a problem. (I had already met my deductible with the vet visits and imaging for the same condition/illness prior to the surgery. And I chose 80% reimbursement over 90% when I bought the policy to keep my monthly premiums reasonable.) Claims process was a breeze. All I had to do was upload my invoices and enter some basic info on the vet clinics. That's it. Nothing else needed. This has been nothing but a positive experience. Super grateful.