Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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When we first signed up with Metlife
When we first signed up with Metlife, never having pet insurance before, and got all setup...we are very happy with the insurance and Metlife's performance.
Insurer: MetLife
By: Craig Borel
Excellent service provided by MetLife…
Excellent service provided by MetLife pet insurance. I’m very happy with them. In fact I recommend them to all my friends.
Insurer: MetLife
By: Laurie M
Reimbursed amount I expected
Reimbursed amount I expected. Answered my emails in a timely manner
Insurer: Pumpkin
By: Fred
Would recommend this pet insurance!!
Vet efficient and and quick response to my claim. TY!
Insurer: MetLife
By: Tonya J
Awesome experience
Awesome experience. Streamlined experience, they gave me updates all along the way so I was well informed and knew what I needed to provide to optimize the outcomes. An added bonus was the explanation of the reimbursement at the end to have some clarity as to the money I’d been returned. Great experience!
Insurer: Fetch
By: John G
Came through for us
Came through for us When we needed it most Coverage and compensation Quick pre approval was said to be a surprise But was definitely worth it
Insurer: Trupanion
By: Gg
Great service
I’ve been with Fetch for nine years. They are consistently friendly and helpful. Claims are processed usually within a week.
Insurer: Fetch
By: Andrew
A trip to the emergency vet...
We had to go to the emergency vet b/c our dog was attacked by another dog in the neighborhood. We filed the claim and it was processed and completed in 3-4 days. I was very happy!
Insurer: Spot
By: ALA
This insurance was recommended to us
This insurance was recommended to us. Easy to navigate website and easy to understand policy information.
Insurer: MetLife
By: Lindsey Martin