Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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All my questions were answered and…
All my questions were answered and issues resolved.
Insurer: MetLife
By: customer
The representative was knowledgeable…
The representative was knowledgeable and able to find all the information I needed from my account to answer my question.
Insurer: MetLife
By: customer
I needed to add a new pet to my policy
I needed to add a new pet to my policy. Melody went above and beyond making sure I understood everything on the policy. She was very kind and helpful. I've been with Nationwide for almost 10 years and very glad to have them as my pet insurance carrier.
Insurer: Nationwide
By: Janis L.
Easy to submit claims
Easy to submit claims. Prompt responses & overall company easy to deal with. My dog has had a fair amount of medical challenges & I am grateful to have MetLife.
Insurer: MetLife
By: Linda Paradowski
Everything has been great
Everything has been great. From the people I’ve spoken to, to the app, to the timeliness of the reimbursements.
Insurer: MetLife
By: customer
Always helpful in every way!
Always helpful in every way!
Insurer: MetLife
By: Elizabeth
What's the point of this "insurance" company?
We have had Lemonade for over two years, paying monthly fees every month. My dog just had a TPLO done it costed around $5K. We received a letter of denial for the claim, why? Who knows they won't return emails. When we tried to call and speak to a manager we were left on hold or the call was "dropped" this has happened multiple times. I've resorted to messaging the CEO on LinkedIn hoping he's less worthless than the company he founded. Probably won't hear back but my hope by writing this is to deter anyone else from wasting their time and money on this "insurance" company.
Insurer: Lemonade
By: Jeffrey
Latest 1 comments
I'm in agreement with this review. They are in it to make money, not to take care of your pet.
The customer service was great!
The customer service was great!
Insurer: MetLife
By: customer
The claim process was super simple and…
The claim process was super simple and prompt. The customer service team was very helpful and responsive. I am so happy that I chose Spot Pet Insurance.
Insurer: Spot Canada
By: customer
Customer Service is what it is all…
Customer Service is what it is all about.! The woman I spoke with last night was wonderful, she talked me through everything step-by-step.! There are not enough people who actually care about what they do, but her attitude was "great" and she really seemed to like her job. "CLONE that woman"!!
Insurer: Trupanion
By: Pete