Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Aileen
Aileen was friendly and professional as she explained all my options in a very clear manner. My thanks go to her for helping me navigate my pet’s health journey.
Insurer: Fetch
By: vickijohnson
They proceed my claim with no problem
They proceed my claim with no problem. I love Trupanion. Thank You for the great service. Diana Kiniry
Insurer: Trupanion
By: Diana
Amanda provided wonderful assistance to new Fetch Pet policy holder
Amanda was very helpful in updating the policy to best meet the needs and actual type of dog we have adopted from Operation Kindness.
Insurer: Fetch
By: Contigo's new dad
I was super impressed with the…
I was super impressed with the representative that helped me today. She was very informative and kind. I’m going through a very tense situation with my dog having to have surgery and it felt good to talk to somebody that seemed to really care.
Insurer: Prudent Pet
By: Customer Jennifer McTaggart
Quick Processing & Payment After Surgery
I was nervous that my claim wouldn't be approved and paid quickly just because I've always had a bad experience with insurance (for humans). Having my claim processed within a week of our dog's surgery helped ease our stress, and let us put our attention toward getting her better. I'm forever grateful to Pet's Best for providing the coverage/care that we signed up for in an efficient and fair way.
Insurer: Pets Best
By: Emily Lerios
I've used Trupanion through 2 dogs
I've used Trupanion through 2 dogs and they've always been prompt about paying claims. I would be cautious about what may be noted in the first visit though. My dog showed licking and pink legs, so itching was noted on his chart. It resolved and was probably just nerves from having a new home. Now, though, anything with an itching symptom gets excluded. Doesn't seem right.
Insurer: Trupanion
By: Rebecca
Prudent Pet is not only affordable…
Prudent Pet is not only affordable during these difficult times but their customer service is top of the line. The entire process of insuring our most precious pet and family member was very easy. We highly recommend Prudent Pet for your insurance needs.
Insurer: Prudent Pet
By: shyangelgmail.com
I recently had a positive experience…
I recently had a positive experience with Eileen, who provided clear explanations and facilitated an efficient process for insuring my pet. I appreciate her assistance.
Insurer: Fetch
By: Lily