Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pets best has the worst service I ever…
Pets best has the worst service I ever had, and I am 76 years old. In short they will find ways not to pay your claims. I never would use them for my pet insurance.
Insurer: Pets Best
By: paul christy
So easy to submit claims
Very easy to submit claims! I was expecting a lot of back and forth, or having to push for updates, get info from my vet, etc. but it was actually so easy to do right from my phone. The claims were processed and accepted in less than a month. Very happy with the service, and now I can focus my attention all on my cat’s health.
Insurer: Spot
By: Kat
Highly Recommend Fetch!
I initially went to sign up online but needed to know if I could change the pet name attatched to the policy as we haven't named our puppy yet. I had to call in and I spoke with Nadine, who was very knowledgeable, pleasant and cohesive with the information. She answered my questions and had me signed up in no time.
Insurer: Fetch Canada
By: Heather Nunyabuzness
Medical documents not read thoroughly
Medical documents were submitted as requested along with an amendment on the notes. I did not recieve the full reimbursement due to a pre existing diagnoses according to adjuster . I had to resend the physician notes for clarification and now waiting for the case to be reviewed. Takes too long to recieve reimbursement.
Insurer: Embrace
By: Natasha Day
still processing my claim after 3 months and now policy is no longer active
It's been more than 3 months since my dog passed away and I made the claim. The claim status remained as "processing" and now, I can't even log onto the portal because i don't have an active policy anymore. How am i supposed to get my money? Am I getting scammed?
Insurer: Pets Plus Us
By: Katie
Delaney was Awesome she helped me with…
Delaney was Awesome she helped me with my issue and was very knowledgeable. Explained how to process my claims. It’s so nice to hear a pleasant person.
Insurer: Prudent Pet
By: Lynn Simmet
Franklin
Reaching Franklin was the best part. Calm, informative and very patient. Made the return process easy and efficient
Insurer: Nationwide
By: Martha Neil
TPLO surgery submission was successful
It takes time to gather all the paper work from birth or adoption to present situation requiring claims being filed. Having patience, it takes time to gather birth or adoption papers to present day. They process these quickly as well as sending communication. I spoke to 3 different representatives on the phone and each was was amazing. We highly recommend Healthy Paws. An update: We have completely filed all our surgical claims and everyone is wonderful helping us. We're working on her rehab claims right now, and sending claims as we pay her bill. The turn around is quick and efficient.
Insurer: Healthy Paws
By: Mrs. & Mrs. Kleinschmidt