Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Customer service is very helpful when…
Customer service is very helpful when having issues.
Insurer: MetLife
By: Elena Wallace
Excellent insurance
Excellent insurance. Easy to use portal to submit claims. Very good experience with MetLife.
Insurer: MetLife
By: Ronald Appel
Great experience
The most important thing for me was the personal touch. She gave me the information I needed along with getting to know a little about me.
Insurer: Prudent Pet
By: anniemarkleygmail.com
Great customer service!
So far my claims have been honored on a timely manner and I always get a quick response when emailing or calling which is very unusual these days in customer service!
Insurer: Spot
By: Eileen ORourke
Would not recommend!
The service is slow. The online website hasn't been working for over two months now. I can't access my account. Calling customer service did not help me get into my account. I will be switching to a insurance company that is more easily accessible and attentive to needs.
Insurer: Pets Best
By: Clarissa Lyn Kostka
Service has been great
Service has been great. My claims have been processed and approved within weeks. Thank you! 🐶
Insurer: Spot
By: Joseline Delgadillo
Amanda is extremely responsive and positive
Amanda is extremely responsive and has the most positive attitude. I feel like we've been friends for years. She made the whole process of getting insurance for Sophie super easy and answered all of my questions. You can tell she loves what she does.
Insurer: Fetch
By: Sarah D.
Joshua Sabado was very patient with me…
Joshua Sabado was very patient with me and helpful, and I appreciated his help immensely.
Insurer: Fetch Canada
By: Tiara
No feedback on the policy even though…
No feedback on the policy even though initial payment was taken and I submitted the medical records on November 21. Today is December 4.
Insurer: Nationwide
By: customer
Pumpkin has covered (90%) our little…
Pumpkin has covered (90%) our little dog’s operation for a luxating patella and the follow up operation a year and a half later to remove the pins used to stabilize the patella. We could not have done this without Pumpkin’s financial support. Their website is easy to navigate and they are prompt in dealing with claims. Can’t recommend them highly enough.
Insurer: Pumpkin
By: customer