Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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The Best
"The new system is seamless. I use to wait up to three weeks for a response- now claims are responded to immediately and paid within days. Customer for six years thus far and two pet. Will be a customer for the life of the pets. "
Insurer: Pets Best
By: Dale
Very complicated
Very complicated! They take the money and then not sure what happens next, very misleading
Insurer: Nationwide
By: customer
Quick response by phone and all…
Quick response by phone and all questions answered. We had already looked up and reviewed the coverage choices on the website. Thank you.
Insurer: Nationwide
By: customer
When we call
When we call, depending on the individual we connect with; they are extremely helpful and answer all our questions or fix the reason why we called.
Insurer: MetLife
By: customer
Healthy Paws IS A JOKE! DO NOT USE!
Very disappointing experience with Healthy Paws Pet Insurance. When I reviewed my claim in the app, it showed no invoice attached, no medical records attached, and no supporting documents attached. This raised serious concerns about how claims are reviewed. Customer service responses felt scripted and no one could give clear answers. After paying monthly premiums and trusting this company, the lack of transparency was extremely frustrating. I recommend pet owners research other options carefully before choosing Healthy Paws. They pay NOTHING!
Insurer: Healthy Paws
By: Ronnie Hooper
Aileen Andino was very helpful
Aileen Andino was very helpful. I was very confused and she explained everything clearly to me.
Insurer: Fetch
By: Cathyr
We've had our dog covered with Fetch…
We've had our dog covered with Fetch for years and are now having to submit claims for his health issues. Fetch has been very good with processing claims quickly and correctly. I've had to call them for some information a couple times and their representatives are helpful and courteous.
Insurer: Fetch
By: Holly Wiley
amanda was amazing
amanda was amazing, she answered all my questions and was extremely thorough when going through my policies and options. She is a pleasure to speak with and look forward to connecting with her again!
Insurer: Fetch Canada
By: Kaitlyn Nguyen