Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Trupanion was unwavering when we needed them
This last month has been incredibly difficult for our family and for our pug, Bean. First, he underwent a procedure to have a potentially cancerous mass removed from his leg. During his recovery, Bean was violently attacked by a dog on the street and required emergency surgery on his neck to save his life - fortunately, he is alive and recovering today. Trupanion provided us the peace of mind to get the care Bean needed to save his life. Being able to focus on the care he required, rather than thinking about vet bills, was incredibly helpful during this immensely stressful time. As an added benefit, Trupanion handled the claims seamlessly with incredibly efficiency - I was paid for our claim within hours of the procedure. I am thankful that we had Trupanion in our corner to help Bean get back to thriving in our family!
Insurer: Trupanion
By: Nick
Ease of Process
I appreciate how it was easy to file claims and everything was done promptly. The website was easy to undertand.
Insurer: Trupanion
By: Tijuana Bosley
Filing the claim was quick and easy
Filing the claim was quick and easy. I think MetLife is a great pet insurance. Lots of coverage options and easy to get support.
Insurer: MetLife
By: customer
We’ve used Trupanion for over 15 years…
We’ve used Trupanion for over 15 years and until recently we were very satisfied with the service. In 2025 mistakes began to happen with claims and I had to call to have many invoices applied properly and covered. The customer support staff are wonderful people but it’s clear that they are relying heavily on AI and mistakes are being made. This requires a lot more work on the client side as we have to dispute denied claims. All in all we have been very happy, so I hope they get the AI claims worked out.
Insurer: Trupanion
By: Susan Weis-Bohlen
Customer agent was in a real rush…
Customer agent was in a real rush didn’t explain details very well only when ask about details.
Insurer: Nationwide
By: Simone Hall
I unfortunately had to file many claims…
I unfortunately had to file many claims recently. The process of filing claims is simple. When more information was needed, it was clear and concise. I have spoken to reps on the phone and they were polite and answered my questions. Reimbursements were done in a timely manner. I am very pleased with Figo. It's not something I had hope to use, but happy that the process was simple and allowed me to provide care of our dog. She's a 8yo GSD and had a severe injury to her front leg (extreme carpal hyperextension) and then 3 months later had a emergency splenectomy and diagnosed with cancer (HSA). Having Figo has allowed us to provide care to give her a longer quality of life.
Insurer: Figo
By: Jennifer
Fantastic Figo!
I've been so pleased with the coverage we bought, especially since I'd never had pet insurance before getting Scout and wasn't really sure what to expect. It's really easy to upload receipts and open a claim. We've had no problems or issues at all since buying our first Figo policy. She's had a few injuries and health hiccups here and there, and Figo has helped immensely with making sure we can get her the care she needs.
Insurer: Figo
By: Flinn Eng
I've been researching pet insurance for…
I've been researching pet insurance for our new Shih Tzu puppy and decided on Fetch and one other insurance provider. After speaking with Aileen Andino, my search was over. She took the time explain each of the benefits and provisions of the policy and the various options that I could include. I was very pleased with Aileen's explanations, honesty and guidance on making the selection that I believe will be best for our puppy and for us.
Insurer: Fetch
By: Ed Careau
BEST PET INSURANCE
I've had other pet insurance and I can tell you- nothing compares to Pumpkin: their variety of plans that offers something for everyone and at all pricing levels! Their customer service is superb: well trained, empathic to your situation and truly helps problem solve. If you are looking for pet insurance, I highly suggest you get a Pumpkin Plan!
Insurer: Pumpkin
By: mary jo keeble