Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Ken was very helpful
Ken was very helpful, took his time to help me add my new fur baby to the policy, asked about our older baby! Gave me his contact information should I have additional questions. Excellent customer service!
Insurer: Nationwide
By: Michelle Satterfield
You can count on Pets Best!
Their process is smooth, simple and prompt. When our Polly suffered a catastrophic, terminal illness that cost us a small fortune, they were there for us quickly! I will never forget that.
Speedy Claims Process
"My claim was filed on 4/28/26 which was the same day my cat was seen for his appointment. By that evening, we received an explanation of benefits stating that the claim was set to pay the allowed amount. One week later, the funds appeared in my bank account. Truly seamless. Very satisfied! "
Prompt reply to request for emergency care
Prompt reply to request for reimbursements for emergency care for my dog.
Insurer: Pumpkin
By: Winston
Excellent Customer Service!
I’m new to PPI however, the customer service representative MaryEllen was phenomenal! She was kind, extremely knowledgeable & informative. They have an A+ with the BBB as well:)
Insurer: Prudent Pet
By: Mitch Torres
The rep
The rep. I had was very helpful and very patient with he explanations to me. I could not have achieved the situation without her.
Insurer: Fetch
By: Evelyn Oswald
Awesome insurance for an awesome price!!!
Completely simple and easy to setup and execute. No problem. Looking forward to using your insurance company. I know my pet family members are fully covered.
Insurer: Nationwide
By: Eric
It was a simple easy process when my…
It was a simple easy process when my dog was having a medical emergency.
Insurer: MetLife
By: Cassidy Burkett
You denied a claim stating it was…
You denied a claim stating it was preexisting when it was not. How can you preapprove it and then deny the post operative complications?
Insurer: Trupanion
By: Rita
Healthy Paws has been there for my boy since 2015
My boy has been insured since 2015 with Healthy Paws. They have been awesome and easy to work with. The process to turn in claims and get reimbursed is simple and quick. They have helped my boy through three surgeries, weekly allergy shots, odd lumps, bumps and bruises and lots of other bulldog issues. He is an old man now, he goes every Saturday for laser treatment on his old aching bones. Without Healthy Paws I would never be able for him to have something like that. I will never have another fur baby who isn’t covered by them.
Insurer: Healthy Paws
By: Christina Long